Annunci di lavoro correlati
Executive Assistant Manager in charge of Quality - Sheraton Milan San Siro - Sheraton Milan San SiroNuovo!
JOB SUMMARY
The Executive Assistant Manager in Charge of Quality supports the General Manager in the overall leadership and day-to-day operations of the hotel. This role is responsible for ensuring operational excellence across key departments, maintaining brand standards, enhancing guest satisfaction, and driving a culture of continuous improvement.
Working closely with department heads, the Executive Assistant Manager oversees service delivery, monitors quality performance, and ensures that operational procedures are consistently implemented across the property. The role also focuses on employee engagement, guest experience, and the achievement of financial and operational objectives.
Key Responsibilities
- Support the General Manager in the daily management and strategic direction of the hotel.
- Oversee and coordinate the activities of key operational departments, ensuring efficient and effective service delivery.
- Drive quality assurance initiatives and ensure compliance with Marriott and hotel standards, policies, and procedures.
- Monitor guest satisfaction metrics, online reviews, and customer feedback, implementing action plans to continuously improve the guest experience.
- Lead, coach, and develop department managers and team members to foster a high-performance culture.
- Ensure service excellence by maintaining the highest standards of hospitality, professionalism, and attention to detail.
- Analyze operational and financial performance indicators and support the implementation of initiatives to improve productivity and profitability.
- Collaborate with department heads to identify opportunities for process improvements and operational efficiencies.
- Ensure compliance with health, safety, and security regulations and company policies.
- Participate in budgeting, forecasting, and business planning activities.
- Act as a key point of contact in the absence of the General Manager and provide leadership during critical situations.
Candidate Profile
- Previous experience in a managerial role within the hospitality industry.
- Strong leadership and people management skills.
- Proven ability to manage multiple departments and priorities in a fast-paced environment.
- Excellent interpersonal, communication, and problem-solving abilities.
- Strong analytical and organizational skills.
- Results-oriented mindset with a strong focus on guest satisfaction and operational excellence.
- Fluent in English; additional languages are considered an advantage.
- Proficiency in Microsoft Office and hotel management systems.
Core Competencies
- Leadership and team development
- Quality management and continuous improvement
- Guest experience and customer service excellence
- Operational and financial acumen
- Strategic thinking and decision making
- Effective communication and stakeholder management
- Planning, organization, and execution
- Problem solving and adaptability
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
12/11/2026
General Manager - Bulgari Milano (interim) - Bulgari Hotel MilanoNuovo!
JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
• General Manager experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (?open door policy?); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel's positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Owner Relations
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (?PR buzz?).
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
12/11/2026
Milan Market Account Director_Corporate (Maternity Leave Cover) - Sheraton Milan MalpensaNuovo!
JOB SUMMARY
Milan, renowned for its rich history, stunning architecture, and thriving fashion and design scene, offers an unparalleled backdrop for your professional journey. Our beautiful properties, including the Sheraton Milan Malpensa, Sheraton Milan San Siro, and The Westin Palace, Milan, provide the perfect setting for you to showcase your sales expertise and drive our business forward.
Responsible for proactively soliciting and managing sales (rooms, group& catering ? corporate segment) opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Proactively uncovering new prospects for the cluster and maximizing conversion of business in line with the Hotels' budgetary goals. This position is considered to be an important role within the Sales structure, and requires a high degree of self-motivation and the ability to work unsupervised using own initiative. He/she must be flexible and move to any hotels of the Marriott Milan Market (The Westin Palace, Sheraton San Siro, Sheraton Milan Malpensa). Representing Marriott International world-wide, promoting the quality image of the company at every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related.
Must be proficient in writing, speaking and negotiating in local language and English.
CORE WORK ACTIVITIES
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new room/group/catering business to achieve personal and property revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Sales Activities
- Working closely with the Director of Sales to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals for the properties.
- Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.
- Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
- Proactively sourcing and prospecting new accounts for the properties, and following the sales process through to convert into ?producing' accounts.
- To attend any trade fairs as a representative of Marriott International, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Properties.
- A sales report is to be completed in a timely manner after attendance of trade shows or missions.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. · Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- To actively support and promote Marriott Sales programs to reach established targets and ensure appropriate administration is completed on our website etc for these programs to meet company guidelines
- Proactively assures implementation of daily sales activities (sales calls, tradeshow attendance, office visits, site inspections etc) in order to acquire new business and/or close on business.
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Convention Teams at the hotels.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
Providing Exceptional Customer Service
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Participates in and practices daily service basics of the brand.
• Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
12/11/2026
Resident Manager M/F - Experimental Roma - ExperimentalNuovo!
ABOUT US
Founded in 2007, Experimental* was born from a desire to redefine hospitality.
At first, a humble cocktail bar tucked away in Paris. As doors opened to new cities, restaurants and wine bars soon followed. Finally hotels, the ultimate measure of hospitality, an experience that weaves each element under one roof.
Over the years, the map has kept expanding, from European capitals like Rome, Paris and London to seasonal escapes such as Comporta, Ibiza and Menorca in summer, and the slopes of Verbier and Val d'Isère in winter. The group also has addresses in Porto, Venice, New York, Biarritz and the Cotswolds.
ABOUT EXPERIMENTAL ROMA
Opened in October 2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma is a vibrant and cinematic destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita: elegant, timeless, and irresistibly Italian.
The property features 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental at this exciting new chapter and help shape the hotel's journey as it establishes itself on the Roman hospitality scene, where creativity, passion, and the joy of hospitality come together.
ABOUT THE JOB
As Resident Manager, you are responsible for overseeing the accommodation operations of Experimental Roma, ensuring smooth day-to-day operations and an exceptional guest experience.
Your role is hands-on and operational, with a focus on the Rooms Division, including Front Office, Reservations and Housekeeping. You will lead and support the teams in delivering the creativity, elegance and excellence that define the Experimental spirit.
In this role, you will be responsible for:
Opening & Operational Development
-
Support the hotel's transition into its first phase of operations, ensuring that processes and routines are established and continuously improved.
-
Ensure that rooms, equipment and accommodation areas are fully operational and maintained to the expected standards.
-
Identify and resolve any operational issues arising after opening, working closely with the relevant support teams.
-
Ensure that the accommodation teams have the tools, resources and procedures needed to deliver a seamless guest experience.
Operations
-
Oversee the smooth daily operation of the accommodation departments, including Front Office, Reservations and Housekeeping.
-
Ensure fluid communication and coordination between teams to guarantee a seamless guest experience.
-
Represent the hotel and the Experimental brand through exemplary guest engagement, personalised advice and service, fostering guest satisfaction and loyalty.
-
Monitor the condition, cleanliness and presentation of guest rooms and accommodation areas, coordinating maintenance needs and ensuring the property is kept to the expected standards.
-
Support and guide the accommodation teams in developing and improving their daily operations.
-
Ensure compliance with hygiene and safety regulations in line with local standards.
Guest Experience & Standards
-
Ensure that Experimental's service standards and hospitality philosophy are consistently reflected throughout the guest journey.
-
Handle guest feedback, complaints and special requests with professionalism and care.
-
Monitor guest satisfaction and online reviews, identifying opportunities for improvement.
-
Ensure that operational procedures and brand standards are consistently applied across the accommodation departments.
Revenue Management & Performance
-
Monitor accommodation performance and contribute to achieving revenue and budget targets.
-
Work closely with the Revenue and Sales teams to support the implementation of pricing, distribution and sales strategies.
-
Monitor key performance indicators and identify opportunities to improve operational efficiency and guest satisfaction.
Accounting & Financial Control
-
Supervise inventories and stock management related to the accommodation departments, in line with group standards.
-
Manage purchasing processes and monitor deliveries and supplier relationships within your scope.
-
Monitor departmental expenses and contribute to optimising operational performance in line with budget targets.
-
Coordinate administrative and reporting matters related to accommodation operations with the group's headquarters.
Human Resources
-
Ensure compliance with local labour laws and regulations.
-
Support recruitment and onboarding for the accommodation teams in collaboration with the HR department.
-
Oversee team scheduling in line with business needs and occupancy levels.
-
Support the professional development and training of your teams, fostering a culture of service excellence and collaboration.
-
Work closely with the HR team to apply group standards and encourage internal mobility.
-
Monitor payroll expenses within your departments and identify opportunities to optimise staffing costs.
ABOUT YOU
You are a passionate hospitality professional with a strong operational background and a hands-on approach to hotel management.
-
You have solid experience in hotel operations, ideally in a Resident Manager, Deputy Hotel Manager or Rooms Division leadership role within a high-end hotel.
-
You have a strong understanding of accommodation operations, particularly Front Office, Reservations and Housekeeping.
-
You demonstrate strong leadership, autonomy and a collaborative spirit.
-
You are highly organised, reliable and able to manage multiple priorities efficiently.
-
You are guest-oriented, attentive to detail and committed to delivering exceptional service.
-
You have a good understanding of hotel performance indicators, revenue management and cost control.
-
You are fluent in English and Italian (French or a third language is a plus).
-
You are proficient in hotel management systems (Opera, Micros) and the Microsoft Office Suite.
Live the Experimental Experience!
Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
-
Opportunities of training and career development.
-
Possibilities of internal mobility in France, Italy, Switzerland, Balearic Islands, Portugal, etc.
-
Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
...
12/11/2026
Addetta/o Hospitality & Accoglienza ? Bed & Breakfast
Openjobmetis S.p.A., Divisione Agroalimentare, ricerca e seleziona, per prestigiosa realtà del settore alberghiero situata nel Chianti, una risorsa da inserire nel ruolo di:
Addetta/o Hospitality & Accoglienza ? Bed & Breakfast
Posizione
La risorsa si occuperà della gestione delle prenotazioni e dell'accoglienza degli ospiti durante il loro soggiorno.
Principali mansioni e responsabilità:
- Accoglienza e Gestione Clienti: Accoglienza e assistenza quotidiana agli ospiti;
- Gestione e Inserimento delle prenotazioni nel software Manava e monitoraggio dei canali Beddy e Booking;
- Gestione delle attività amministrative e cassa: gestione dei pagamenti, emissione di scontrini/fatture, registrazione dei documenti d'identità sui portali dedicati e chiusura serale della cassa fiscale;
- Servizio colazioni e camere: preparazione e servizio delle colazioni, pulizia e riassetto camere per check-in e check-out, gestione delle scorte di biancheria e materiali;
- Supporto Enoteca: Supporto operativo alle attività dell'enoteca.
Requisiti
- Ottima conoscenza della lingua inglese, sia scritta che parlata;
- Ottime capacità relazionali, comunicative ed empatiche, orientamento all'ospitalità e attenzione alle esigenze dell'ospite;
- Disponibilità a svolgere attività operative legate alla gestione della struttura, inclusi il servizio colazioni e il riassetto delle camere;
- Buona dimestichezza con i principali strumenti informatici e con il Pacchetto Office;
- Precisione, discrezione e affidabilità nella gestione delle informazioni e delle attività amministrative;
- Attitudine all'utilizzo di gestionali per la gestione delle prenotazioni e dei portali dedicati;
- Buone capacità organizzative e di problem solving;
- Flessibilità oraria;
- Disponibilità nella gestione delle richieste e delle chiamate degli ospiti;
- Preferibile residenza o domicilio in zona, considerata la sede di lavoro;
- Disponibilità immediata
Altre informazioni
Orario di lavoro: disponibilità dal lunedì alla domenica con un giorno di pausa..
Contratto di lavoro: inserimento diretto in azienda
Inquadramento: Ccnl Industria Turistica
Sede di lavoro: Greve in Chianti(FI)
L'annuncio è rivolto a tutte le persone, senza distinzione di sesso, in riferimento al D. Lgs. 198/2006. Rifiutiamo ogni forma di discriminazione, crediamo nelle pari opportunità, nelle diversità e nell'inclusione.
...
30/10/2026
