General Manager - Bulgari Milano (interim) - Bulgari Hotel Milano

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Executive Assistant Manager in charge of Quality - Sheraton Milan San Siro - Sheraton Milan San SiroNuovo!

JOB SUMMARY The Executive Assistant Manager in Charge of Quality supports the General Manager in the overall leadership and day-to-day operations of the hotel. This role is responsible for ensuring operational excellence across key departments, maintaining brand standards, enhancing guest satisfaction, and driving a culture of continuous improvement. Working closely with department heads, the Executive Assistant Manager oversees service delivery, monitors quality performance, and ensures that operational procedures are consistently implemented across the property. The role also focuses on employee engagement, guest experience, and the achievement of financial and operational objectives. Key Responsibilities - Support the General Manager in the daily management and strategic direction of the hotel. - Oversee and coordinate the activities of key operational departments, ensuring efficient and effective service delivery. - Drive quality assurance initiatives and ensure compliance with Marriott and hotel standards, policies, and procedures. - Monitor guest satisfaction metrics, online reviews, and customer feedback, implementing action plans to continuously improve the guest experience. - Lead, coach, and develop department managers and team members to foster a high-performance culture. - Ensure service excellence by maintaining the highest standards of hospitality, professionalism, and attention to detail. - Analyze operational and financial performance indicators and support the implementation of initiatives to improve productivity and profitability. - Collaborate with department heads to identify opportunities for process improvements and operational efficiencies. - Ensure compliance with health, safety, and security regulations and company policies. - Participate in budgeting, forecasting, and business planning activities. - Act as a key point of contact in the absence of the General Manager and provide leadership during critical situations. Candidate Profile - Previous experience in a managerial role within the hospitality industry. - Strong leadership and people management skills. - Proven ability to manage multiple departments and priorities in a fast-paced environment. - Excellent interpersonal, communication, and problem-solving abilities. - Strong analytical and organizational skills. - Results-oriented mindset with a strong focus on guest satisfaction and operational excellence. - Fluent in English; additional languages are considered an advantage. - Proficiency in Microsoft Office and hotel management systems. Core Competencies - Leadership and team development - Quality management and continuous improvement - Guest experience and customer service excellence - Operational and financial acumen - Strategic thinking and decision making - Effective communication and stakeholder management - Planning, organization, and execution - Problem solving and adaptability   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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11/11/2026

Milan Market Account Director_Corporate (Maternity Leave Cover) - Sheraton Milan MalpensaNuovo!

JOB SUMMARY Milan, renowned for its rich history, stunning architecture, and thriving fashion and design scene, offers an unparalleled backdrop for your professional journey. Our beautiful properties, including the Sheraton Milan Malpensa, Sheraton Milan San Siro, and The Westin Palace, Milan, provide the perfect setting for you to showcase your sales expertise and drive our business forward.  Responsible for proactively soliciting and managing sales (rooms, group& catering ? corporate segment) opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Proactively uncovering new prospects for the cluster and maximizing conversion of business in line with the Hotels' budgetary goals. This position is considered to be an important role within the Sales structure, and requires a high degree of self-motivation and the ability to work unsupervised using own initiative. He/she must be flexible and move to any hotels of the Marriott Milan Market (The Westin Palace, Sheraton San Siro, Sheraton Milan Malpensa). Representing Marriott International world-wide, promoting the quality image of the company at every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. CANDIDATE PROFILE   Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related.  Must be proficient in writing, speaking and negotiating in local language and English. CORE WORK ACTIVITIES  Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new room/group/catering business to achieve personal and property revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Sales Activities - Working closely with the Director of Sales to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals for the properties. - Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.  - Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.  - Proactively sourcing and prospecting new accounts for the properties, and following the sales process through to convert into ?producing' accounts.  - To attend any trade fairs as a representative of Marriott International, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Properties.  - A sales report is to be completed in a timely manner after attendance of trade shows or missions.  - Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. · Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.  - To actively support and promote Marriott Sales programs to reach established targets and ensure appropriate administration is completed on our website etc for these programs to meet company guidelines - Proactively assures implementation of daily sales activities (sales calls, tradeshow attendance, office visits, site inspections etc) in order to acquire new business and/or close on business.  - Responds to incoming group/catering opportunities for the property that are outside parameters of the Convention Teams at the hotels. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Uses sales resources and administrative/support staff effectively. Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. • Performs other duties, as assigned, to meet business needs.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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11/11/2026

Executive Assistant Manager in charge of Quality - Sheraton Milan San Siro - Sheraton Milan San SiroNuovo!

JOB SUMMARY The Executive Assistant Manager in Charge of Quality supports the General Manager in the overall leadership and day-to-day operations of the hotel. This role is responsible for ensuring operational excellence across key departments, maintaining brand standards, enhancing guest satisfaction, and driving a culture of continuous improvement. Working closely with department heads, the Executive Assistant Manager oversees service delivery, monitors quality performance, and ensures that operational procedures are consistently implemented across the property. The role also focuses on employee engagement, guest experience, and the achievement of financial and operational objectives. Key Responsibilities - Support the General Manager in the daily management and strategic direction of the hotel. - Oversee and coordinate the activities of key operational departments, ensuring efficient and effective service delivery. - Drive quality assurance initiatives and ensure compliance with Marriott and hotel standards, policies, and procedures. - Monitor guest satisfaction metrics, online reviews, and customer feedback, implementing action plans to continuously improve the guest experience. - Lead, coach, and develop department managers and team members to foster a high-performance culture. - Ensure service excellence by maintaining the highest standards of hospitality, professionalism, and attention to detail. - Analyze operational and financial performance indicators and support the implementation of initiatives to improve productivity and profitability. - Collaborate with department heads to identify opportunities for process improvements and operational efficiencies. - Ensure compliance with health, safety, and security regulations and company policies. - Participate in budgeting, forecasting, and business planning activities. - Act as a key point of contact in the absence of the General Manager and provide leadership during critical situations. Candidate Profile - Previous experience in a managerial role within the hospitality industry. - Strong leadership and people management skills. - Proven ability to manage multiple departments and priorities in a fast-paced environment. - Excellent interpersonal, communication, and problem-solving abilities. - Strong analytical and organizational skills. - Results-oriented mindset with a strong focus on guest satisfaction and operational excellence. - Fluent in English; additional languages are considered an advantage. - Proficiency in Microsoft Office and hotel management systems. Core Competencies - Leadership and team development - Quality management and continuous improvement - Guest experience and customer service excellence - Operational and financial acumen - Strategic thinking and decision making - Effective communication and stakeholder management - Planning, organization, and execution - Problem solving and adaptability   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

...
11/11/2026

Milan Market Account Director_Corporate (Maternity Leave Cover) - Sheraton Milan MalpensaNuovo!

JOB SUMMARY Milan, renowned for its rich history, stunning architecture, and thriving fashion and design scene, offers an unparalleled backdrop for your professional journey. Our beautiful properties, including the Sheraton Milan Malpensa, Sheraton Milan San Siro, and The Westin Palace, Milan, provide the perfect setting for you to showcase your sales expertise and drive our business forward.  Responsible for proactively soliciting and managing sales (rooms, group& catering ? corporate segment) opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Proactively uncovering new prospects for the cluster and maximizing conversion of business in line with the Hotels' budgetary goals. This position is considered to be an important role within the Sales structure, and requires a high degree of self-motivation and the ability to work unsupervised using own initiative. He/she must be flexible and move to any hotels of the Marriott Milan Market (The Westin Palace, Sheraton San Siro, Sheraton Milan Malpensa). Representing Marriott International world-wide, promoting the quality image of the company at every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. CANDIDATE PROFILE   Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related.  Must be proficient in writing, speaking and negotiating in local language and English. CORE WORK ACTIVITIES  Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new room/group/catering business to achieve personal and property revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Sales Activities - Working closely with the Director of Sales to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals for the properties. - Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.  - Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.  - Proactively sourcing and prospecting new accounts for the properties, and following the sales process through to convert into ?producing' accounts.  - To attend any trade fairs as a representative of Marriott International, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Properties.  - A sales report is to be completed in a timely manner after attendance of trade shows or missions.  - Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. · Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.  - To actively support and promote Marriott Sales programs to reach established targets and ensure appropriate administration is completed on our website etc for these programs to meet company guidelines - Proactively assures implementation of daily sales activities (sales calls, tradeshow attendance, office visits, site inspections etc) in order to acquire new business and/or close on business.  - Responds to incoming group/catering opportunities for the property that are outside parameters of the Convention Teams at the hotels. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Uses sales resources and administrative/support staff effectively. Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. • Performs other duties, as assigned, to meet business needs.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

...
11/11/2026

Ricerche collegate

Quality control in Milan

Degree in economics and management in Milan

Brand manager in Milan

Area manager in Milan

After sales manager in Milan

Hospitality/Turismo/Viaggi in Milan

Middle e Top Management in Milan

Lombardy, Milan