Receptionist (f/m/d) - ADLER Spa Resort Thermae

Similar job ads

Front Office Manager - Fontanelle EstateNew!

Per far fronte allo sviluppo e alle nuove esigenze organizzative in vista della stagione 2027, ricerchiamo un/una Front Office Manager con passione per l'ospitalità di lusso, spiccate capacità manageriali e forte orientamento alla qualità del servizio. La risorsa sarà responsabile della gestione e dello sviluppo del reparto Front Office, coordinando un team di 5/6 persone e garantendo elevati standard di servizio, in linea con il posizionamento delle strutture. Il candidato ideale ha maturato esperienza nel settore dell'hotellerie di lusso, preferibilmente in strutture 5 stelle, e possiede solide competenze operative e gestionali, unite a leadership, autonomia decisionale e capacità organizzative. A stretto contatto con la Direzione, avrà la responsabilità di pianificare e supervisionare le attività del reparto, ottimizzare i processi e monitorare i risultati, contribuendo al miglioramento continuo della guest experience e alla crescita professionale del team. Responsabilità principali - Gestire e supervisionare l'intero reparto Front Office, coordinando il team, definendo ruoli e responsabilità e organizzando le attività quotidiane - Pianificare i turni di lavoro e distribuire le attività in funzione delle esigenze operative, dei livelli di occupazione e degli standard di servizio richiesti - Seguire e supervisionare tutte le fasi del soggiorno dell'ospite, dal pre-arrival al post-stay, curando la qualità dell'esperienza e la coerenza con il posizionamento delle strutture - Assicurare un elevato livello di servizio, gestendo direttamente gli ospiti VIP, le richieste particolari, i reclami e le situazioni più delicate - Monitorare la soddisfazione degli ospiti attraverso l'analisi di feedback, recensioni e segnalazioni, individuando eventuali criticità e possibili interventi di miglioramento - Supervisionare le attività di Front Desk e Back Office, verificando la corretta gestione di check-in, check-out, prenotazioni, assegnazione delle camere e comunicazioni con gli ospiti - Curare la gestione amministrativa del reparto, supervisionando fatturazione, pagamenti, chiusure di cassa, riconciliazioni e controlli, nel rispetto delle procedure aziendali - Monitorare i risultati del reparto attraverso l'analisi dei principali KPI, con particolare attenzione alla qualità del servizio, all'attività di upselling e all'efficienza operativa - Contribuire al controllo dei costi e alla gestione dei servizi da proporre agli ospiti, favorendo un utilizzo efficiente delle risorse e il raggiungimento degli obiettivi aziendali - Formare e supportare il team, favorendo la collaborazione, la motivazione e la crescita professionale dei collaboratori - Collaborare quotidianamente con Housekeeping, Food & Beverage, Reservations, Manutenzione e gli altri reparti, coordinando le attività e assicurando una corretta condivisione delle informazioni Cosa offriamo - Inserimento in un contesto di hotellerie di lusso internazionale - Ambiente di lavoro stimolante e dinamico - Opportunità di crescita e sviluppo professionale - Vitto durante il turno di lavoro - Possibilità di alloggio in formula condivisa, per i dipendenti non residenti, a pochi chilometri dalle strutture - Due giorni di riposo settimanali - Pacchetto retributivo in linea con il ruolo

...
13/11/2026

Guest Experience Agent - Summer Season 2027 - Four Seasons Hotel FirenzeNew!

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role:  Four Seasons Hotel Firenze is looking for a talented Guest Experience Agent to join our team for 2027 summer season. As a member of the Guest Experience team, you will deliver personalized and memorable experiences for our most valued guests, anticipating their needs and ensuring the highest levels of satisfaction throughout their stay.   What You Will Do - Act as the main point of contact for VIP, Elite, and Specialty Suite guests. - Coordinate with Front Office, Concierge, Housekeeping, Room Service, and other departments to ensure seamless guest experiences. - Support pre-arrival planning, room preparations, and guest preferences. - Conduct room inspections and ensure flawless arrivals. - Engage with guests throughout their stay, anticipating needs and creating personalized touches. - Handle guest concerns promptly and professionally, ensuring complete satisfaction. - Assist with VIP arrivals, operational meetings, and guest follow-up activities. - Support Front Office operations, including check-in, check-out, and guest recommendations, when needed. What You Bring - Previous experience in a Front Office role within a luxury hospitality environment. - Excellent communication and interpersonal skills. - Passion for guest service and attention to detail. - Strong problem-solving abilities and a proactive approach. - Knowledge of Opera PMS is required. - Fluency in Italian and English; a third language is an advantage. - Flexibility to work rotating shifts, including weekends and holidays. What We Offer - Competitive salary and comprehensive benefits package - Excellent training and development opportunities - Employee discounts at Four Seasons hotels worldwide - Complimentary dry cleaning of uniforms - Employee meals - Staff accommodation, subject to availability Schedule & Hours - Full-time seasonal contract for the 2027 Summer Season - Availability to work on rotating shifts is required This position is classified at C1 level under the Italian Tourism Collective Labour Agreement (CCNL), with a starting salary aligned with contractual standards and growth opportunities based on experience.

...
13/11/2026

Addetta/o aree comuni - The Excelsior Florence - The Excelsior, a Luxury Collection Hotel, FlorenceNew!

POSITION SUMMARY   Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique ? and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.   No matter what position you are in, there are a few things that are critical to success ? ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners ? to get it right for our guests and our business each and every time.   PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.   From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

...
13/11/2026

Front Desk Receptionist - Summer Season 2027 - Four Seasons Hotel FirenzeNew!

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role: Four Seasons Hotel Firenze is looking for talented Front Desk Receptionists to join our team for the 2027 Summer Season. As a key member of the Front Office team, you will create exceptional first and last impressions for our guests, ensuring a seamless arrival and departure experience. You will be the main point of contact for guest requests, inquiries, and feedback, delivering the highest standards of hospitality and personalized service.   What you will do:  - Welcome guests with professionalism and warmth, managing check-in and check-out procedures in line with Four Seasons standards. - Handle cashiering activities and balance cash floats at the end of each shift. - Respond to guest requests, inquiries, and concerns promptly and effectively, both in person and over the phone. - Coordinate room status updates and special requests with the Front Office leadership team. - Support reservations, amendments, and cancellations when required. - Promote hotel services and maximize upselling opportunities. - Collaborate with Concierge and Guest Services during peak periods. - Support the wider Front Office operation and assist with additional duties as assigned.   What you bring:  - Previous experience in a luxury hotel or upscale hospitality environment (preferred). - Strong interpersonal, communication, and customer service skills. - A guest-focused mindset with attention to detail and personalization. - Professional presentation, positive attitude, and a proactive approach. - Flexibility, excellent problem-solving abilities, and a collaborative spirit. - Knowledge of Opera PMS is an advantage. - Fluency in Italian and English; a third language is a plus.   What we offer:  - Competitive salary and comprehensive benefits package - Excellent training and development opportunities - Employee discounts at Four Seasons hotels worldwide - Complimentary dry cleaning of uniforms - Employee meals - Staff accommodation, subject to availability Schedule & Hours: - Full-time seasonal contract for the 2027 Summer Season - Availability to work on rotating shifts is required The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract's minimum standards and opportunities for growth based on experience.

...
13/11/2026

Front Desk Supervisor - Fontanelle EstateNew!

Siamo alla ricerca di un/una Front Desk Supervisor da inserire nel nostro team Front Office, con il compito di supportare il Front Office Manager nella gestione e nell'organizzazione quotidiana del reparto Reception. Il candidato ideale ha maturato almeno 2 anni di esperienza in ruoli di Front Office all'interno di strutture alberghiere di lusso e possiede spiccate capacità organizzative, gestionali e di leadership. È una figura di riferimento per il team, capace di coordinare le attività operative, supervisionare il personale e garantire il rispetto degli standard qualitativi e delle procedure aziendali. Grazie a eccellenti doti comunicative e relazionali, è in grado di interagire con una clientela internazionale di alto livello, anticipandone le esigenze e assicurando un servizio personalizzato, attento e impeccabile. La figura dovrà dimostrare flessibilità, proattività e capacità di gestione delle situazioni di stress, mantenendo sempre un approccio professionale e orientato alla soluzione. In collaborazione con il Front Office Manager, sarà responsabile del coordinamento operativo giornaliero di un team di 5/6 persone, contribuendo attivamente al raggiungimento degli obiettivi del reparto e al miglioramento continuo dell'esperienza degli ospiti. Responsabilità principali - Organizzare e supervisionare le attività quotidiane del personale Front Office, distribuendo le mansioni e assicurando un'efficace gestione dei turni e dei flussi di lavoro, in accordo con il Front Office Manager - Assicurare che ogni fase dell'esperienza dell'ospite, dall'arrivo alla partenza, sia gestita nel rispetto degli standard aziendali e della filosofia di ospitalità della struttura, promuovendo un servizio personalizzato e di alto livello - Verificare la corretta esecuzione delle procedure di check-in e check-out, delle richieste degli ospiti e delle attività di Front Desk e Back Office - Assicurare particolare attenzione agli ospiti VIP, abituali e alle richieste speciali, garantendo un'accoglienza personalizzata - Intervenire nella gestione di lamentele, richieste complesse e situazioni delicate, individuando soluzioni tempestive ed efficaci e assicurando la massima soddisfazione dell'ospite, anche in situazioni di pressione - Monitorare la corretta applicazione delle procedure aziendali e degli standard qualitativi, assicurando ordine, efficienza e cura dell'immagine del reparto Reception - Collaborare quotidianamente con Housekeeping, Food & Beverage, Manutenzione e gli altri reparti, favorendo una comunicazione costante e un coordinamento efficace delle attività operative - Verificare la corretta gestione della fatturazione, dei pagamenti, delle chiusure di cassa e della documentazione di competenza del Front Office, assicurando il rispetto delle procedure aziendali - Supervisionare l'aggiornamento delle informazioni nel sistema gestionale alberghiero, verificando la correttezza dei dati, delle assegnazioni e delle comunicazioni relative agli ospiti - Promuovere attivamente i servizi, le esperienze e le opportunità di upselling della struttura, valorizzandone l'offerta nei confronti degli ospiti  - Garantire un efficace scambio di informazioni tra i diversi turni, assicurando che tutte le richieste, le segnalazioni e le attività in sospeso siano correttamente condivise e gestite - Collaborare attivamente con il Front Office Manager nella pianificazione, nell'organizzazione e nel miglioramento dei processi operativi, segnalando eventuali criticità e proponendo soluzioni per ottimizzare il servizio Cosa offriamo - Inserimento in un contesto di hotellerie di lusso internazionale - Ambiente di lavoro stimolante e dinamico - Opportunità di crescita e sviluppo professionale - Vitto durante il turno di lavoro - Possibilità di alloggio in formula condivisa, per i dipendenti non residenti, a pochi chilometri dalle strutture - Due giorni di riposo settimanali - Pacchetto retributivo in linea con il ruolo

...
13/11/2026

Linked searches

Receptionist in Bagno Vignoni

Hospitality/Turismo/Viaggi in Bagno Vignoni

Customer Service in Bagno Vignoni

Tuscany, Bagno Vignoni