Find jobs for customer service representative milan in Italia287

29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY The resource will be part of the Front Office department and will perform the following tasks: - Welcoming customers - Assigning rooms - Providing information or assistance to customers - Managing reservations - Receiving and handling customer complaints - Analyzing and identifying customer needs - Receiving and sorting phone calls - Filling out forms and documents - Contacting the various departments of the facility to meet customer needs - Managing payments and customer data in line with company policies - Managing guest complaints and needs   PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Related work experience. Supervisory Experience: No supervisory experience. License or Certification: None A fluent Knowledge of both Italian and English languages is required     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning. Place of work: Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries. Basic requirements: Qualifications: 1.A College Degree or in the process of receiving one. 2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. 3.Ability to provide legible communication. 4.Ability to compute basic mathematical calculations. 5.Knowledge of computers. Desirable: 1. Training in the hospitality industry. 2. Previous experience as a Front Office Receptionist in a luxury market. 3. Fluency in a second language. 4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant. Essential Skills: 1.Must have a professional image and personality exuding confidence and leadership skills. 2.Ability to smile at all times. 3.Ability to remain stationary at an assigned post for an extended period of time. 4.Ability to understand guest inquiries and provide responses. 5.Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 6.Ability to focus attention on guest needs, remaining calm and courteous. 7.Ability to think clearly, quickly, maintains concentration and makes concise decisions. 8.Ability to work well under the pressure of coordinating many requests at any given time. 9.Ability to prioritize, organize and follow up. 10.Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time. 11.High attention to details. 12.Ability to input and access data in a computer. 13.Ability to ensure security of guestroom access. 14.Ability to maintain confidentiality of all guest information and pertinent hotel data. 15.Ability to perform job functions with minimal supervision. 16.Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment. 17.Ability to resolve guest opportunities. 18.Ability to work cohesively with other departments and co-workers as part of a team. 19.Ability to be flexible as the job changes. 20.Ability to work flexible hours, including weekends, holidays and evenings if necessary. 21.Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. Primary job functions: 1. Obtain assigned bank and ensure accuracy of contracted monies. 2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved. 3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures. 4. Meet with supervisor to review daily assignments and priorities. 5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations. 6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance. 7.Adhere to and practice the Three Steps of Service at all times. 8.Set up work stations with necessary supplies & maintain cleanliness throughout shift. 9.Access all functions of computer systems according to established procedures and standards. 10.Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed. 11.Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed): a)Confirm or if necessary walk-in a reservation and review all details as well as any special noted information. b)Verify guest information and register guest in the computer. c)Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp). d)Asign guestroom. e)Advice guest of any messages, mail, faxes, etc, received for them. f)Communicate services and amenities included in packages to guests on packages. g)Obtain proper identification for tax exempt guests and attach form to registration card. h)Obtain guest signature for designated paperwork. i)Obtain Guest Relations to escort guest. 12.File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes. 13. Issue Safety deposit boxes to guests and ensure security of keys. 14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette: a)Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. b)Offer detailed information on the voice mail system to callers and guest wishing to leave a message. c)Accept and record wake-up call requests; deliver to PBX. 15.Run emergency reports. 16.Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping. 17.Responsible for the daily set up of showrooms in conjunction with Housekeeping. 18.Responsible for monitoring and clearing DNR rooms. 19.Responsible for clearing wait lists in coordination with ERS 20.Maintain the inventory of the hotel: a)Check all comments and requests in reservations. b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's. c)Verify all specialty room blocks. d)Determine how to fill Club and Suites. e)Communicate with The Club Manager/ Club Concierge. f)Block guest recognition's needs daily as needed. g)Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house. h)Check for double blocks and duplicate reservations. i)Confirm or deny upgrades. j)Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed. k)Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm. l)Responsible for communicating and expediting room waits. m)Responsible for orchestrating room moves. 21.Responsible for setting up charge routing and coordinating any special billing requests. 22.Responsible for clearing stay over requests. 23.Responsible for clearing departures. 24.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class. 25.Promote positive guest relations to all individuals approaching the Front Desk. 26.Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 27.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction. 28.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 29.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 30.Collect guest preferences for all guests. 31.Accommodate room changes expediently. 32.Resolve discrepancies on the room status report with Housekeeping. 33.Responsible for completing the Credit Report. 34.Responsible for completing the Room Rate Variance Report. 35.Responsible for controlling and clearing PM accounts. 36.Handle requests for late checkouts according to established hotel procedures. 37.Process all check?outs according to established hotel requirements. a)Present folio to guest and resolve and disputed charges. b)Settle guest accounts following Accounting procedures. c)Request guest comments on their stay. d)Give all departing guests a fond farewell. 38.Process express checkouts throughout the shift. 39.Resolve any late charges. 40.Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests. 41.Conduct group check-ins/outs according to established hotel procedures. 42.Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information. 43.Make reservations for rooms. 44.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so. 45. Adhere to all cashiering procedures: a)Process adjustment vouchers, paid-outs, miscellaneous charges. b)Make change for guests. c)Cash guests' personal checks/travelers checks. d)Settle room accounts. e)Run closing reports count bank at end of shift. f)Complete designated cashier reports. g)Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed. h)Secure your bank. i)Legibly document pertinent information in the logbook. 46.Perform any task assigned by any manager. 47.Successful completion of the training/certification process. 48.Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia, Veneto, Venice - Hosco
duties and responsibilities include: - Managing room service operations and staff, including scheduling shifts and assigning duties - Training staff to provide excellent customer service and uphold the standards of the hotel - Developing and implementing room service menus - Ensuring prompt delivery of orders to guest rooms - Monitoring guest feedback and resolving complaints in a timely and professional manner - Maintaining inventory and ordering room service supplies as needed - Collaborating with the kitchen staff to ensure meal preparation aligns with delivery times - Ensuring compliance with food safety and sanitation regulations - Reviewing and processing billing for room service orders - Promoting additional services and facilities of the hotel to guests - Oversee all room service operations, ensuring all standards and hotel protocols are adhered to. - Manage the room service team, providing training and performance feedback as necessary. - Collaborate with the kitchen staff to ensure timely delivery of orders and maintain high food quality standards. - Manage inventory and supplies and ensure adequate stock levels. - Handle guest complaints and queries promptly and professionally. - Coordinate with housekeeping and maintenance departments as necessary. - Ensure compliance with health and safety regulations. - Monitor room service budget and implement cost-saving measures as necessary. - Knowledge in Micros. 
29/10/2026
New!
Italia, Campania, Anacapri - Hosco
We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.  The main duties and responsibilities are:  - Welcome guests and manage check-in/check-out processes accurately and efficiently. - Respond promptly to guest inquiries and requests, ensuring personalized service. - Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs. - Handle special requests such as transportation, dining reservations, and amenities. - Resolve minor guest complaints professionally and escalate complex issues when necessary. - Promote hotel services and amenities, upselling where appropriate. - Maintain accurate guest records and ensure compliance with service standards. - Support VIP and repeat guest recognition programs. - Uphold safety, security, and privacy protocols at all times
29/10/2026
New!
Italia, Aosta Valley, Breuil-Cervinia - Hosco
Per il Valtur Cervinia Cristallo Ski Resort, struttura 5* affiliata a Preferred Hotels & Resorts, siamo alla ricerca di una figura da inserire nel team Room Service, con il compito di gestire le richieste degli ospiti e garantire un servizio in camera puntuale, curato e in linea con gli standard qualitativi della struttura. Mansioni principali: - Gestire le richieste di servizio in camera, raccogliendo gli ordini e fornendo informazioni su menu, disponibilità e tempi di consegna - Preparare e controllare vassoi e carrelli, verificando la corretta presentazione e completezza delle ordinazioni - Consegnare pasti, bevande e altri prodotti direttamente in camera, nel rispetto dei tempi e delle procedure della struttura - Accogliere eventuali richieste aggiuntive degli ospiti e collaborare alla risoluzione di segnalazioni o criticità - Ritirare vassoi e carrelli dalle camere e mantenere in ordine gli spazi dedicati al servizio - Collaborare con cucina, bar, ricevimento e gli altri reparti per assicurare un servizio efficiente e coordinato - Verificare la correttezza degli ordini e delle eventuali procedure di addebito sul conto dell'ospite - Rispettare le norme igienico-sanitarie, le procedure HACCP e le disposizioni in materia di sicurezza sul lavoro Requisiti richiesti: - Esperienza, anche breve, nel servizio di sala, bar o room service, preferibilmente in strutture alberghiere di lusso - Buone capacità comunicative e orientamento all'accoglienza e alla soddisfazione dell'ospite - Attenzione alla qualità del servizio, alla cura dei dettagli e alla presentazione - Capacità di organizzare le attività e gestire più richieste con precisione - Disponibilità a lavorare su turni, inclusi weekend e festivi - Conoscenza della lingua inglese; la conoscenza di altre lingue costituirà un requisito preferenziale Competenze preferenziali: - Formazione in ambito alberghiero, turistico o della ristorazione - Esperienza in hotel o strutture ricettive con servizio di ristorazione in camera - Conoscenza delle procedure di servizio, delle norme HACCP e delle principali pratiche di igiene alimentare - Familiarità con sistemi di ordinazione e strumenti gestionali alberghieri Soft skills - Cortesia, discrezione e professionalità nei rapporti con gli ospiti - Affidabilità, puntualità e senso di responsabilità - Predisposizione al lavoro di squadra e alla collaborazione con i diversi reparti - Flessibilità e capacità di gestire le priorità in un ambiente dinamico - Precisione e attenzione ai dettagli anche durante i momenti di maggiore affluenza Cosa offriamo - Inserimento in una struttura 5* affiliata a Preferred Hotels & Resorts, in un contesto dinamico e orientato alla qualità. - Formazione e affiancamento iniziale. - Possibilità di crescita professionale nel settore della ristorazione e dell'hospitality. - RAL €20.000 - €23.000 - Vitto e alloggio. Ti aspettiamo!
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.   CORE WORK ACTIVITIES Assisting in Leading Kitchen Operations for Property • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Demonstrate new cooking techniques and equipment to staff.   Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes goals including performance goals, budget goals, team goals, etc. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Manages department controllable expenses including food cost, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. • Knows and implements the brand's safety standards.   Ensuring Culinary Standards and Responsibilities are Met • Provides direction for menu development. • Monitors the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented, and create decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Follows proper handling and right temperature of all food products. • Ensures employees maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.   Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.   Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ensures employees are treated fairly and equitably. • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. • Administers the performance appraisal process for direct report managers. • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.   Additional Responsibilities  • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia, Campania, Anacapri - Hosco
We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace.  The main duties and responsibilities are:  - Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses. - Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service. - Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments. - Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments. - Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures. - Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary. - Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues. - Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required. - Ensure compliance with hotel SOPs, data protection requirements, and established service standards. - Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams.
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY We are looking for a Chef de Partie to join our team. The successful candidate will rotate between the different stations and services that characterize our kitchen, in order to gain an overview of the operations. Depending on the section, they will be responsible for actively supporting the Executive Chef in carrying out certain tasks and activities in order to guarantee excellent quality and operational efficiency. Some of the most important tasks include: - Knowing the raw ingredients and checking their quality; - Knowing and mastering the menu and related dishes, studying the recipes presented by the Executive Chef and replicating them in their preparation; - Managing the inventory of ingredients and food products needed for the shifts, communicating order requirements to the Executive or Sous Chefs, checking stocks and managing waste; - Supervising and coordinating the work of assistant chefs and extra staff; - Work in collaboration with other team members to ensure that service is managed efficiently and meets quality standards and guest expectations; - Maintain hygiene and cleanliness in your work area, complying with HACCP standards; - Ensure that your team complies with all health, hygiene, and food safety regulations, particularly with regard to food handling and allergens, and report any critical issues; - Assist the Head Chef in creating new recipes or modifying existing ones on the menu; - It is also essential that the candidate has experience in using the main equipment and tools found in the kitchen, knowing the associated risks and the relevant rules for their use. PREFERRED QUALIFICATION Education: Technical School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: HACCP   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia - Hosco
Quale sarà la tua missione?   In qualità di Responsabile Breakfast sarai responsabile, durante il turno della colazione, di garantire un'esperienza complessiva eccellente.  Cosa dovrai fare?   - Fornire un servizio clienti eccellente che favorisca la soddisfazione.  - Accogliere e riconoscere tutti gli ospiti secondo gli standard di Compagnia.  - Dimostrare un'ottima conoscenza degli ospiti abituali, prestando attenzione alle loro preferenze.  - Conoscere e offrire i diversi prodotti e servizi disponibili.  - Esaminare le specialità giornaliere e le modifiche al menu con il corrispondente team F&B.  - Comunicare efficacemente con il personale di cucina per assicurarsi che gli ordini siano accurati e consegnati tempestivamente.  - Garantire che il servizio breakfast si svolga correttamente in tutte le sue fasi (allestimento, servizio ai tavoli, sbarazzo, ecc.), nel rispetto degli standard di Compagnia e delle norme igienico-sanitarie; - Pianificare ed assicurare la corretta organizzazione del reparto in relazione ai dati di occupazione. - Curare il coordinamento, la valutazione, la motivazione e la formazione del proprio gruppo di lavoro secondo le politiche e gli strumenti definiti. - Identificare le opportunità per aumentare le entrate del reparto F&B attraverso l'upselling.  - Assicurarsi che tutti i punti vendita F&B siano puliti, ordinati e pronti ad accogliere gli ospiti.  - Seguire tutte le norme/regolamenti sanitari pertinenti e tutte le linee guida del servizio clienti. Cosa stiamo cercando? - Una precedente esperienza nello svolgimento di funzioni simili in altre catene alberghiere o in settori affini sarà molto preziosa. - Formazione professionale in materia di ospitalità/F&B.  - La conoscenza della lingua locale e dell'inglese è molto importante.  - Conoscenza di vari programmi informatici (Microsoft Office, POS, ecc.).  - Orientamento al cliente. - Capacità di ascolto attivo e di comunicazione efficace.  - Attenzione ai dettagli.  - Orientamento alle vendite.  - Capacità di lavorare da soli e in gruppo. Compensation RAL a partire da 25K. La retribuzione sarà commisurata all'esperienza, alle competenze e al livello di seniority del/la candidato/a. Perché scegliere noi?   In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:   - Esperienza mondiale - diversità di 150 nazionalità diverse. - Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali.  - Ampia gamma di programmi di formazione per migliorare le proprie competenze.  - Iniziative di benessere, tra cui condizioni di lavoro flessibili. - Programmi di riconoscimento per i membri del team, tra cui le date memorabili. - Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. - Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY Extra staff members will work closely with our Kitchen Team, supporting the kitchen staff with event-related services. The types of cuisine and service vary depending on the event, as do the required shifts. This is a flexible contract as a temporary replacement staff member, governed by the AICA National Collective Bargaining Agreement for the Tourism Industry.   PREFERRED QUALIFICATIONS Valid HACCP certification Experience in catering and banqueting   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia, Campania, Anacapri - Hosco
We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace.  The main duties and responsibilities are:  - Greet guests upon arrival and assist with check-in, orientation, and general inquiries. - Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments. - Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations. - Prepare and update guest profiles, noting preferences and special requirements for personalized service. - Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members. - Ensure compliance with SOPs, grooming standards, and health and safety protocols. - Support the team in managing reservations, confirmations, and guest correspondence. - Handle guest complaints professionally and escalate complex issues to senior colleagues. - Promote hotel services and upsell opportunities to enhance guest experience and revenue.
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
Portrait Milano, parte del gruppo Lungarno Collection, è uno dei più prestigiosi hotel di lusso nel cuore del Quadrilatero della Moda. Situato negli spazi dell'antico Seminario Arcivescovile, l'hotel offre 73 camere e suite che esprimono l'autentico stile milanese in un ambiente raffinato e senza tempo. Fulcro della nostra offerta enogastronomica è il Ristorante 10_11: un ambiente raffinato composto dal bar, ristorante, un incantevole giardino e il suggestivo colonnato affacciato sulla piazza. Aperto tutto il giorno, il 10_11 propone una cucina italiana dai sapori autentici e una proposta mixology ispirata al rito milanese dell'aperitivo. La nostra realtà è felice di offrire un'opportunità come Service Supervisor all'interno del reparto Food & Beverage. L'obiettivo della figura sarà contribuire a garantire un servizio dinamico, accurato e personalizzato, in linea con gli standard di eccellenza del ristorante 10_11. Principali responsabilità: - Gestione autonoma delle attività operative del ristorante dalla colazione alla cena; - Gestione indipendente del rango; - Supporto alla cucina e al bar; - Conoscenza degli standard LQA e Forbes e conseguente applicazione degli stessi al servizio; - Presa delle comande e gestione pagamenti in autonomia; Requisiti Portrait: Energia e grinta, voglia di far nascere il nuovo progetto, desiderio di farne stabilmente parte, amore per la città di Milano, attitudine al sorriso, perseveranza, eleganza non solo esteriore. Requisiti desiderati: - Conoscenza fluente dell'italiano e dell'inglese; - Esperienza pregressa consolidata in contesti dello stesso tipo; - La conoscenza degli standard LQA sarà considerata un plus; - Ottime capacità relazionali e organizzative; - Problem Solving e Team working; - Disponibilità a lavorare su turni e fine settimana; Cosa Offriamo: - Contratto: CCNL Federturismo Aica, RAL a partire da €27.500; - Un ambiente di lavoro orientato alla valorizzazione delle proprie attitudini, con percorsi di carriera finalizzati alla crescita professionale e personale; - Continue opportunità di formazione, attivabili in base alle necessità; - Tariffe Staff e Family & Friends: soggiorni a tariffe esclusive per te, offerte speciali per amici e familiari nelle nostre strutture; - SPA & F&B Benefits: sconti dedicati per rilassarti nelle SPA e vivere esperienze culinarie nei ristoranti e bar della compagnia; - Welfare Program: un piano di welfare aziendale con vantaggi e servizi esclusivi per il tuo benessere; - Incentivi annuali: un programma di premi basato sulla qualità, per riconoscere e valorizzare il tuo impegno nella crescita insieme; - Staff Celebrations & Birthday Celebration: momenti dedicati a festeggiare insieme successi, anniversari aziendali e ricorrenze personali; - Cultura & Arte: accesso gratuito al Museo Salvatore Ferragamo di Firenze, la maison di moda della famiglia da cui la nostra compagnia alberghiera ha origine e di cui interpretiamo la cultura dell'ospitalità; - Viaggi & Ospitalità: tariffe agevolate nel circuito Leading Hotels of the World (LHW) e GHA Discovery; - Mensa aziendale: pasti comodi, salutari e pratici durante il turno di lavoro; - Staffhouse (su disponibilità): alloggio aziendale assegnato in base alle esigenze del momento. #joinus
29/10/2026
New!
Italia, Aosta Valley, Breuil-Cervinia - Hosco
Per il Valtur Cervinia Cristallo Ski Resort, struttura 5* affiliata a Preferred Hotels & Resortssiamo alla ricerca di una figura di Responsabile Room Service da inserire nel team Food & Beverage, con il compito di coordinare il servizio in camera e garantire agli ospiti un'esperienza efficiente e in linea con gli standard qualitativi della struttura. Mansioni principali: - Coordinare le attività quotidiane del servizio in camera, assicurando puntualità e qualità nella gestione delle richieste - Organizzare i turni e supportare il coordinamento del team dedicato al room service - Gestire e verificare la corretta presa in carico, preparazione e consegna degli ordini in camera - Controllare la presentazione dei piatti, la mise en place e la conformità degli ordini alle richieste degli ospiti - Collaborare con cucina, sala, ricevimento e gli altri reparti per garantire un servizio integrato ed efficiente - Gestire eventuali segnalazioni, reclami o criticità, individuando soluzioni tempestive e orientate alla soddisfazione dell'ospite - Monitorare le scorte, coordinare gli approvvigionamenti e contribuire alle attività di inventario - Verificare la corretta gestione delle attrezzature e il mantenimento dell'ordine e della pulizia delle aree di lavoro - Monitorare gli standard di servizio, le procedure aziendali e gli indicatori operativi del reparto - Garantire il rispetto delle norme igienico-sanitarie, delle procedure HACCP e delle disposizioni in materia di sicurezza sul lavoro Requisiti richiesti: - Esperienza pregressa nel settore alberghiero e/o nella gestione del servizio in camera o di servizi di sala in contesti di lusso - Esperienza nel coordinamento di team operativi e nell'organizzazione dei turni - Conoscenza degli standard di servizio e delle procedure di ristorazione alberghiera - Capacità di gestire ordini, priorità e richieste degli ospiti con attenzione e precisione - Orientamento alla qualità del servizio e alla soddisfazione dell'ospite - Disponibilità a lavorare su turni, inclusi weekend e festivi - Buona conoscenza della lingua inglese; la conoscenza di altre lingue costituirà un requisito preferenziale Competenze preferenziali: - Formazione in ambito alberghiero, turistico o della ristorazione - Esperienza in hotel o resort con servizio in camera attivo su più fasce orarie - Conoscenza di software gestionali alberghieri e sistemi di gestione degli ordini - Familiarità con procedure HACCP, gestione delle scorte e controllo dei costi di reparto Soft skills - Capacità organizzative e attitudine al coordinamento - Comunicazione efficace e predisposizione alla collaborazione con i diversi reparti - Orientamento al problem solving e capacità di gestire imprevisti e priorità - Affidabilità, flessibilità e senso di responsabilità - Attenzione ai dettagli e capacità di lavorare con efficienza in un ambiente dinamico Cosa offriamo - Vitto e alloggio. - RAL €26.000 - €31.000 - Inserimento in un ambiente di lavoro dinamico e orientato alla qualità del servizio - Opportunità di crescita professionale all'interno del Gruppo - Formazione e possibilità di contribuire attivamente al miglioramento dell'esperienza degli ospiti Ti aspettiamo!
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements. We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector. Profile - Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills. - Excellent level of English   Main responsabilities - On-floor presence, operational management, front-of-house service - Team management during service, organisation of the team before, during and after service - Management and coordination of temporary staff, in compliance with current regulations - Order management and stock control via the Marriott management system - Knowledge of Micros Opera or other front-of-house order management applications is preferred - Knowledge of dishes and the ability to describe them to guests - Knowledge of wines and basic food and wine pairing - Compiling orders and ensuring pantry stock levels - Checking and arranging the mise en place for the dining room and bar - Preparing set-ups for events and banqueting - Knowledge and application of HACCP rules   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
29/10/2026
New!
Italia, Lombardy, Milan - Hosco
POSITION SUMMARY Kitchen Support Experts play an important role in support of several hotel functions. These associates may work across departments (e.g., kitchen, food and beverage, employee dining room) to support cleaning and basic kitchen preparation needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dishwashing machines, hand wash stations), or transporting dishware across the hotel, these associates do whatever it takes to get the job done.   Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.   PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.
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