Similar job ads
Director of Groups - The St. Regis RomeNew!
JOB SUMMARY
At the St. Regis Rome we are looking for a Director of Groups.
Reporting to the Director of Sales, the Director of Groups & MICE is responsible for managing and driving the hotel's business related to group bookings, meetings, incentives, conferences, and events. This role requires a strategic and client-focused approach to create bespoke experiences for high-profile clients and corporate groups. The Director will lead the development and execution of all MICE business strategies, working closely with the sales, marketing, and operations teams to ensure seamless delivery of exceptional service and memorable events, all while driving revenue growth and positioning the hotel as a leading destination for luxury groups and events.
CORE WORK ACTIVITIES
MICE Sales Strategy and Business Development:
- Develop and implement comprehensive sales strategies to attract MICE business (corporate groups, conferences, events, and incentive programs) to the hotel.
- Nurture existing relationships with key decision-makers in the MICE sector, including meeting planners, travel agents, and event organizers.
- Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations.
- Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals.
- Understand clients' specific event needs and customize solutions that align with the hotel's luxury offerings.
- Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution.
- Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel's high standards of service, quality, and luxury.
- Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the St Regis brand
- Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.
Revenue and Budget Management:
- Set revenue targets and work with the sales and marketing teams to develop pricing strategies for MICE events and group bookings.
- Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards.
- Analyze booking trends, forecast demand, and develop strategies to increase group and event business during off-peak periods.
- Track and analyze the performance of MICE accounts, including revenue, client satisfaction, and event outcomes.
- Prepare detailed reports and presentations for senior management, highlighting key successes, areas for improvement, and strategic recommendations.
- Maintain accurate records of MICE sales, bookings, and client information in the CRM system.
- Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.
Team Leadership and Development:
- Lead and mentor a team of MICE sales professionals, group sales managers and event coordinators ensuring they are aligned with the hotel's luxury brand and service standards.
- Provide training and development opportunities to enhance the team's product knowledge, sales techniques, and customer service skills.
- Foster a collaborative environment with internal departments (sales, catering, operations, and front desk) to ensure smooth and efficient event execution.
- Develops a close working relationship with internal and external stakeholders.
- Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives.
This role is essential in positioning the hotel as a top-tier destination for meetings, conferences, and events by ensuring the successful development and delivery of high-end group bookings. The Director of Groups & MICE plays a key role in achieving the hotel's financial goals while delivering an unforgettable experience for clients.
Key Skills:
- In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business.
- Ability to develop new emerging markets with a methodical and proactive sales approach
- Must posses strong decision making selling and negotiation. Excellent communication and interpersonal skills.
- Proactively position and market the property to remain a market leader and strengthen St Regis brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
- Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
- Assist in the development of the annual budget plan, ensure projects are executed for all market areas as stated in the hotel budget with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
Education and Experience:
- A minimum of 4-year bachelor's degree in business administration, Marketing, Hotel Management, or related major.
- A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth.
- Strong existing client base and relationships within key feeder markets (North America & Europe).
- Proven track record of successful MICE sales, business development, and client relationship management in the luxury hospitality sector.
- Exceptional leadership and interpersonal skills, with the ability to manage, mentor, and be a point of reference on the group business for the hotel. Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
- Reading, writing and oral proficiency in the Italian and English language. Other languages such as Spanish are a plus.
- Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and internal systems, such as: Opera.
#LI-FG1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
31/10/2026
Hotel Manager - HNH HospitalityNew!
Il DoubleTree by Hilton Roma Monti, sito nel cuore pulsante del Rione Monti e gestito dal gruppo HNH Hospitality, ricerca un* Hotel Manager.
L' Hotel Manager costituisce il punto di riferimento operativo che contribuisce agli obiettivi strategici della struttura.
L'obiettivo principale sarà garantire l'eccellenza e la qualità del servizio per cui il DoubleTree by Hilton Rome Monti è riconosciuto, assicurando la sostenibilità economica ed operativa della struttura.
Riportando al Direttore Operativo di Cluster e coordinando direttamente i Manager di reparto, sarà responsabile di:
- Supervisionare l'operato quotidiano dei reparti Front Office, Housekeeping, F&B ed Eventi, Reservation e Maintenance garantendo la massima efficienza, l'attenzione al dettaglio e una costante elevata Guest Satisfaction.
- Assicurare il pieno rispetto e l'applicazione degli standard, delle procedure e dell'utilizzo dei sistemi gestionali previsti dal gruppo HNH Hospitality e dal brand Hilton.
- Contribuire alla stesura del budget, analizzare periodicamente forecast, P&L e KPI economici; monitorare il controllo dei costi e l'ottimizzazione dei ricavi per garantire il raggiungimento degli obiettivi di redditività e sostenibilità finanziaria.
- Coordinare i capireparto definendo priorità e obiettivi; guidare, motivare e sviluppare le risorse con focus su retention, clima aziendale positivo e collaborazione interdipartimentale.
- Gestire i rapporti istituzionali con enti locali, fornitori e associazioni del territorio.
Chi stiamo cercando:
Il/La candidat* ideale ha maturato almeno 2 anni di esperienza nel ruolo, oppure una solida esperienza pregressa (almeno 3-5 anni) in ruoli di responsabilità quali Operations Manager, Room Division Manager o Deputy GM in strutture di catene internazionali. Gradita una precedente esperienza nella catena Hilton.
Spiccata attitudine al lavoro per obiettivi, solida capacità di lettura ed analisi dei principali KPI di performance alberghiera come GOP, labor cost, RevPAR, ADR, Occupancy, GSI, Reputation Score, Quality Assurance.
Capacità di guidare e motivare il team, usando un approccio trasparente e orientato al feedback continuo.
Capacità di gestire la complessità, ottimizzare la gestione dei costi senza scalfire la qualità del servizio offerto.
Immaginiamo un Hotel Manager che delega con fiducia e che si incontra più spesso in hall e nei reparti che dietro una scrivania.
Cosa Offriamo:
- Inserimento a tempo indeterminato con livello quadro del CCNL Industria Turistica AICA
- Pacchetto retributivo composto RAL compresa tra 65.000€ e 73.000€, commisurato alla seniority maturata + MBO annuale legato al raggiungimento dei KPI.
- Staff Rate e Family & Friends per soggiornare a tariffe agevolate negli hotel del portfolio HNH Hospitality e del circuito Hilton.
- Per il tuo compleanno: Permesso aggiuntivo retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta.
...
31/10/2026
Milan Market Account Director_Corporate (Maternity Leave Cover) - Sheraton Milan MalpensaNew!
JOB SUMMARY
Milan, renowned for its rich history, stunning architecture, and thriving fashion and design scene, offers an unparalleled backdrop for your professional journey. Our beautiful properties, including the Sheraton Milan Malpensa, Sheraton Milan San Siro, and The Westin Palace, Milan, provide the perfect setting for you to showcase your sales expertise and drive our business forward.
Responsible for proactively soliciting and managing sales (rooms, group& catering ? corporate segment) opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Proactively uncovering new prospects for the cluster and maximizing conversion of business in line with the Hotels' budgetary goals. This position is considered to be an important role within the Sales structure, and requires a high degree of self-motivation and the ability to work unsupervised using own initiative. He/she must be flexible and move to any hotels of the Marriott Milan Market (The Westin Palace, Sheraton San Siro, Sheraton Milan Malpensa). Representing Marriott International world-wide, promoting the quality image of the company at every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related.
Must be proficient in writing, speaking and negotiating in local language and English.
CORE WORK ACTIVITIES
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new room/group/catering business to achieve personal and property revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Sales Activities
- Working closely with the Director of Sales to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals for the properties.
- Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.
- Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
- Proactively sourcing and prospecting new accounts for the properties, and following the sales process through to convert into ?producing' accounts.
- To attend any trade fairs as a representative of Marriott International, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Properties.
- A sales report is to be completed in a timely manner after attendance of trade shows or missions.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. · Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- To actively support and promote Marriott Sales programs to reach established targets and ensure appropriate administration is completed on our website etc for these programs to meet company guidelines
- Proactively assures implementation of daily sales activities (sales calls, tradeshow attendance, office visits, site inspections etc) in order to acquire new business and/or close on business.
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Convention Teams at the hotels.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
Providing Exceptional Customer Service
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Participates in and practices daily service basics of the brand.
• Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
...
31/10/2026
Addetta/o Hospitality & Accoglienza ? Bed & BreakfastNew!
Openjobmetis S.p.A., Divisione Agroalimentare, ricerca e seleziona, per prestigiosa realtà del settore alberghiero situata nel Chianti, una risorsa da inserire nel ruolo di:
Addetta/o Hospitality & Accoglienza ? Bed & Breakfast
Posizione
La risorsa si occuperà della gestione delle prenotazioni e dell'accoglienza degli ospiti durante il loro soggiorno.
Principali mansioni e responsabilità:
- Accoglienza e Gestione Clienti: Accoglienza e assistenza quotidiana agli ospiti;
- Gestione e Inserimento delle prenotazioni nel software Manava e monitoraggio dei canali Beddy e Booking;
- Gestione delle attività amministrative e cassa: gestione dei pagamenti, emissione di scontrini/fatture, registrazione dei documenti d'identità sui portali dedicati e chiusura serale della cassa fiscale;
- Servizio colazioni e camere: preparazione e servizio delle colazioni, pulizia e riassetto camere per check-in e check-out, gestione delle scorte di biancheria e materiali;
- Supporto Enoteca: Supporto operativo alle attività dell'enoteca.
Requisiti
- Ottima conoscenza della lingua inglese, sia scritta che parlata;
- Ottime capacità relazionali, comunicative ed empatiche, orientamento all'ospitalità e attenzione alle esigenze dell'ospite;
- Disponibilità a svolgere attività operative legate alla gestione della struttura, inclusi il servizio colazioni e il riassetto delle camere;
- Buona dimestichezza con i principali strumenti informatici e con il Pacchetto Office;
- Precisione, discrezione e affidabilità nella gestione delle informazioni e delle attività amministrative;
- Attitudine all'utilizzo di gestionali per la gestione delle prenotazioni e dei portali dedicati;
- Buone capacità organizzative e di problem solving;
- Flessibilità oraria;
- Disponibilità nella gestione delle richieste e delle chiamate degli ospiti;
- Preferibile residenza o domicilio in zona, considerata la sede di lavoro;
- Disponibilità immediata
Altre informazioni
Orario di lavoro: disponibilità dal lunedì alla domenica con un giorno di pausa..
Contratto di lavoro: inserimento diretto in azienda
Inquadramento: Ccnl Industria Turistica
Sede di lavoro: Greve in Chianti(FI)
L'annuncio è rivolto a tutte le persone, senza distinzione di sesso, in riferimento al D. Lgs. 198/2006. Rifiutiamo ogni forma di discriminazione, crediamo nelle pari opportunità, nelle diversità e nell'inclusione.
...
30/10/2026
