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House Agent - Rocco Forte House, Rome, ItalyNew!
HOUSE AGENT
In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte, promuoviamo l'unicità delle nostre destinazioni grazie alle personalità dei nostri collaboratori. Siamo sempre alla ricerca della qualità e ci impegniamo a regalare esperienze indimenticabili ai nostri Ospiti. Se desideri crescere in un ambiente che promuove l'eccellenza, la qualità e la collaborazione, questa è l'opportunità giusta per te!
Chi siamo?
Rocco Forte Hotels è una Compagnia di alberghi di lusso, fondata da Sir Rocco Forte e sua sorella Olga Polizzi nel 1996, che ha l'obiettivo di offrire esperienze uniche e personalizzate in località europee iconiche come Roma, Firenze, Sicilia, Puglia, Regno Unito, Germania e Belgio.
La Rocco Forte House offre cinque esclusivi appartamenti privati situati all'interno di uno storico palazzo del XVIII secolo nel cuore di Piazza di Spagna. Gli Ospiti possono godere di una spettacolare terrazza panoramica con vista sulla celebre piazza, mentre gli interni, firmati dall'architetto Tommaso Ziffer, combinano raffinatezza contemporanea e fascino senza tempo. Un Team dedicato garantisce un servizio personalizzato e impeccabile, completato dall'accesso privilegiato alle spa, ai bar e ai ristoranti guidati dallo Chef Fulvio Pierangelini presso gli iconici Hotel de la Ville e Hotel de Russie. Un'esperienza residenziale unica che unisce il comfort della vita privata all'eccellenza dell'ospitalità Rocco Forte, rappresentando l'essenza dell'eleganza romana contemporanea.
Di cosa ti occuperai?
In quanto House Agent sarai il punto di riferimento principale per i nostri Ospiti della Rocco Forte House: il tuo obiettivo è instaurare con loro un rapporto personalizzato ed empatico, al fine di offrire un'esperienza impeccabile e fornire tutti i servizi di cui possono aver bisogno. Al fianco di professionisti di eccellenza, avrai mansioni come:
? Svolgere tutte le operazioni della House: check-in, check-out, fatturazione, escorting degli Ospiti negli appartamenti, fornire di informazioni sulla struttura e sugli eventi in città, sempre nel rispetto degli standard e delle procedure Rocco Forte Hotels;
? Instaurare e mantenere un rapporto personale e professionale con gli Ospiti, diventando il loro punto di riferimento;
? Gestire tutte le richieste degli Ospiti ed essere proattivo nella vendita di servizi pertinenti;
? Collaborare con il team di Housekeeping per rendere il soggiorno indimenticabile;
? Essere aggiornato sugli eventi in città ed essere disponibile a comunicarli agli Ospiti.
Cosa ti offriamo?
? Opportunità di crescita unica: offriamo percorsi di carriera disegnati sulle tue ambizioni, con possibilità di specializzarti o di crescere.
? Attività di formazione e sviluppo (hard e soft skills) continue e specifiche per ruolo e reparto.
? Ambiente inclusivo e flessibile: siamo una realtà che promuove un ambiente di lavoro inclusivo, che valorizza la diversità e garantisce un equilibrio tra vita professionale e privata.
? Possibilità di soggiornare presso gli hotel della compagnia ad una tariffa ridotta (35€ a notte) al raggiungimento dei 6 mesi lavorativi. Si avrà diritto anche al 50% di sconto presso bar e ristoranti della Compagnia e al 20% di sconto su trattamenti di benessere presso le nostre Spa e sui prodotti ?Irene Forte?.
? Iniziative per il tuo benessere: portale BenefitHub con scontistiche su beni a 360°, flessibilità oraria e gestione del tempo.
? Un salario competitivo arricchito da un sistema di mance strutturato in maniera equa fra tutti i collaboratori.
? Contratto iniziale a tempo determinato (6 mesi) full-time; CCNL Settore Turismo, 4° Livello; RAL: 22.000€ - 24.000€.
Quali requisiti cerchiamo?
? Esperienza professionale nel settore in un ruolo simile di almeno 2-3 anni;
? Conoscenza dei sistemi Windows, Microsoft 365 e di Oracle Opera Cloud;
? Ottima conoscenza della lingua inglese e di quella italiana; una terza lingua costituisce un plus.
Qual è il nostro iter di selezione?
In Rocco Forte Hotels, puntiamo sulla trasparenza: dopo un primo contatto telefonico o via mail, seguirà un colloquio individuale con un responsabile HR o con il Manager di reparto ed infine organizzeremo un ultimo colloquio per valutare le tue competenze tecniche. Ti forniremo un feedback chiaro, indipendentemente dall'esito.
Rocco Forte Hotels è un Equal Opportunity Employer e il presente annuncio garantisce le pari opportunità. I candidati, con l'invio del loro curriculum, autorizzano Rocco Forte Hotels al trattamento dei dati ai sensi della vigente normativa (d.lgs. 196/03).
...
24/08/2026
Guest Experience M/F - Experimental Roma - ExperimentalNew!
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Guest Relations ? Key Contact for Our Clients
As the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.
Guest Experience & Satisfaction
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Deliver a unique, seamless, and memorable experience to every guest before, during, and after their stay,
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Provide a personalized welcome, taking into account guest preferences and profiles,
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Ensure regular follow-up throughout the stay (in-room accompaniment, presentation of services, interactions in common areas),
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Anticipate and respond to requests, manage unforeseen situations, and coordinate internal and external services,
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Oversee complaint management and ensure prompt, satisfactory resolution,
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Update guest profiles and conduct pre-arrival research to personalize the welcome.
Interdepartmental Coordination
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Act as the liaison between Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and Management,
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Provide operational support to teams as needed (check-in/check-out, room inspections, bar or breakfast service),
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Be present during key moments (VIP arrivals, peak periods, events).
Ambassador of the Property
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Represent the chalet's image and values with professionalism, elegance, and warmth,
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Build and maintain trusted relationships with guests, partners, and teams,
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Apply and ensure compliance with service standards and safety regulations.
Sales & Guest Loyalty
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Actively promote all hotel services and encourage their use,
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Propose and organize tailor-made services to enhance the guest experience,
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Contribute to guest loyalty through personalized relationships and exceptional service.
ABOUT YOU
Passionate about guest relations, you combine a strong service mindset with excellent communication skills and impeccable presentation. Curious and open-minded, you enjoy personalizing each stay thanks to your excellent memory and broad general knowledge.
Organized, detail-oriented, and versatile, you know how to anticipate needs, manage priorities, and maintain a high level of professionalism in all circumstances.
Key Skills
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Experience in luxury hospitality.
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Knowledge of the region and its attractions.
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Proficiency with IT tools and hotel management systems.
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You communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
24/08/2026
Bellboy - Sheraton Parco de' MediciNew!
Entra a far parte del nostro team!
Per una delle nostre strutture alberghiere Cluster siamo alla ricerca di figure Bell Boy dinamiche e orientate al servizio da inserire nel proprio team. La risorsa rappresenterà uno dei primi punti di contatto con i nostri ospiti, contribuendo a garantire un'esperienza di accoglienza di elevato livello attraverso professionalità, disponibilità e attenzione ai dettagli.
Principali responsabilità:
- Accogliere gli ospiti al loro arrivo e supportarli durante le operazioni di check-in e check-out
- Assistere gli ospiti con il trasporto dei bagagli da e verso le camere
- Accompagnare gli ospiti nelle camere fornendo informazioni sui servizi dell'hotel
- Gestire richieste e fornire supporto per garantire un'esperienza eccellente
- Collaborare con il reparto Front Office per assicurare un servizio efficiente
- Mantenere elevati standard di cortesia, professionalità e presentazione personale
Requisiti richiesti:
- Anche breve esperienza pregressa in ruolo analogo a contatto con il cliente
- Buona conoscenza della lingua inglese; la conoscenza di ulteriori lingue sarà considerata un plus
- Ottime capacità relazionali e orientamento al cliente
- Dinamicità, flessibilità e predisposizione al lavoro in team
- Disponibilità a lavorare su turni, inclusi weekend e festivi
- Patente B e auto propria
Si offre
- Contratto secondo il CCNL Turismo;
- Retribuzione lorda annuale compresa tra €21000 e €22000;
- Mensa aziendale;
- Percorsi di formazione e sviluppo professionale.
- Ambiente dinamico e orientato alla crescita professionale.
- Possibilità di stabilizzazione all'interno della struttura.
Sede di lavoro: Roma Parco de' Medici
Se desideri intraprendere un percorso nel mondo dell'Hospitality inviaci pure la tua candidatura.
La ricerca è rivolta a candidati di entrambi i sessi (L. 903/77 e D.Lgs. 198/2006).
...
24/08/2026
Receptionist M/F - Experimental Roma - ExperimentalNew!
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include:
-
Welcoming and assisting guests from arrival through to departure,
-
Answering phone calls and managing reservations accurately,
-
Informing guests about stay conditions, services, and local activities,
-
Handling billing, payments, and various administrative tasks,
-
Promoting the property and contributing to guest satisfaction and loyalty,
-
Helping achieve the department's qualitative and quantitative objectives,
-
Carrying out any additional tasks assigned by management.
ABOUT YOU
-
Well-groomed appearance, strong service mindset, and excellent interpersonal skills,
-
Attention to detail, team spirit, and initiative,
-
Experience in hotel reception, ideally within a high-end establishment,
-
Proficiency in Microsoft Office; knowledge of Opera software is an advantage,
-
Fluent in Italian and English; a third language is a plus,
-
Availability, flexibility, and motivation to thrive in a demanding environment.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
24/08/2026
Rotating Receptionist M/F - Experimental Roma - ExperimentalNew!
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
As a rotating receptionist, you will cover various shifts, including both day and night.
You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include:
-
Welcoming and assisting guests from arrival through to departure,
-
Answering phone calls and managing reservations accurately,
-
Informing guests about stay conditions, services, and local activities,
-
Handling billing, payments, and various administrative tasks,
-
Promoting the property and contributing to guest satisfaction and loyalty,
-
Helping achieve the department's qualitative and quantitative objectives,
-
Carrying out any additional tasks assigned by management.
ABOUT YOU
-
Well-groomed appearance, strong service mindset, and excellent interpersonal skills,
-
Attention to detail, team spirit, and initiative,
-
Experience in hotel reception, ideally within a high-end establishment,
-
Proficiency in Microsoft Office; knowledge of Opera software is an advantage,
-
Fluent in Italian and English; a third language is a plus,
-
Availability, flexibility, and motivation to thrive in a demanding environment.
Experience Hospitality, the Experimental Way !
Throughout your journey with us, you'll be immersed in a stimulating and innovative environment.
You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.
Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.
Here's what we offer:
-
Training and career development opportunities,
-
Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,
-
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).
...
24/08/2026
