Mettere il cliente al centro: questa è la missione degli operatori call center, addetti al front-office e specialisti del supporto tecnico che trovi qui. La ricerca si estende a qualsiasi ruolo legato all'assistenza e alla customer care, offrendo opportunità in e-commerce, società di servizi e contact center moderni che puntano sulla soddisfazione dell'utente finale.
Trova lavoro per Customer Service in Italia, Florence:3
25/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is seeking a dynamic and talented Guest Services Manager to lead our Guest Services team and elevate our guest journey. Reporting to the Front Office Manager, you will oversee all aspects of guest arrivals, departures, transportation, and luggage services, ensuring seamless operations and an exceptional luxury experience. What you will do - Lead, coach, and develop the Guest Services team, fostering a culture of excellence, engagement, and luxury hospitality. - Ensure a seamless, personalized guest journey from arrival to departure, delivering exceptional service at every touchpoint. - Oversee guest transportation, luggage handling, escort services, golf cart operations, and valet parking services. - Support VIP arrivals, guest recognition initiatives, and service recovery efforts to enhance guest satisfaction and loyalty. - Maintain the highest standards of presentation, cleanliness, safety, and operational efficiency across all Guest Services areas. - Collaborate closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure smooth daily operations. - Monitor service quality and operational performance, identifying opportunities for continuous improvement and enhanced guest experiences. - Ensure compliance with company policies, safety procedures, and risk management standards, responding effectively to operational and emergency situations. - Support departmental financial objectives through effective workforce planning, scheduling, and resource management. - Act as Manager on Duty when required, providing leadership and ensuring exceptional service standards throughout the hotel. What you bring - 1-2 years of leadership experience within luxury hospitality or a guest-focused environment. - Previous experience in Guest Services or in a supervisory/management role with direct responsibility for guest experience and people leadership is considered a plus. - Ability to lead, coach, motivate, and develop diverse teams while fostering a culture of service excellence, employee engagement, and operational success. - Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. - A valid driving license is required for this position. - Reading, writing and oral proficiency in the Italian and English language. Additional languages considered an asset What we offer: - Competitive Salary, wages, and a comprehensive benefits package - Excellent Training and Development opportunities - Employee Discount for stays at any Four Seasons worldwide - Complimentary Dry Cleaning for Employee Uniforms - Employee Meals Schedule & Hours: Full-time position. This role requires flexibility to work weekends and public holidays. Applicants must have valid authorization to work in Italy at the time of application. |
25/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi. Un'oasi di relax e raffinatezza nel cuore della Toscana. PURPOSE OF THE JOB For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market. REPORTS TO: Cluster Sales & Marketing Director MAIN DUTIES & RESPONSIBILITIES Work side by side with the Reservation Manager in the following: Reservations: - Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards - Ensure timely management of correspondence in accordance with company timelines and standards. - Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests - Verify booking conditions, payment methods, and correct sales rates. - Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests - Control and manage the "daily trace" on a daily base - Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany Revenue Management: - Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties - Monitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel, identifying variances and opportunities for improvement - Update rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channels - Optimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performance - Prepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary. - Maintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate products System, Distribution and Data quality: - Ensure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality. - Create and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards. - Guarantee that availability, pricing, descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues. - Maintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures. Operational Coordination and Guest Experience: - Proactively collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless, personalized guest stay. - Handle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up. - Maintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable). - Stay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams. - Ensure elegant, accurate, and consistent communication aligned with Borgo Pignano's positioning, creating a positive impression from the very first point of contact. Supervision and Standards: - Supervise daily department activities during the shift, setting operational priorities and verifying accuracy, timing, and proper handling of pending tasks. - Support the onboarding and training of the team on reservation procedures, revenue strategies, software systems, and service standards. - Assist in drafting, updating, and implementing SOPs, promoting procedural consistency and information sharing between the two properties. - Participate in operational briefings, departmental meetings, and training sessions, reporting results, critical issues, and operational needs to the line manager. - Collaborate with Finance on payments, deposits, commissions, refunds, and administrative anomalies. |
31/07/2026
| Italia, Carmignano Prato Toscana - Areajob S.p.A |
| Areajob Spa, filiale di Prato, ricerca un cablatore elettrico. RESPONSABILITÀ La persona selezionata dovrà occuparsi del cablaggio quadri. REQUISITI Si richiede: ? Esperienza nella mansione. ? Titolo di studio o formazione professionale in ambito elettrico. ? Costituisce titolo preferenziale la disponibilità per occasionali trasferte. ALTRE INFORMAZIONI Offriamo iniziale contratto a termine finalizzato all'inserimento a tempo indeterminato. Inquadramento secondo CCNL Metalmeccanica artigianato Ral 22.000 Orario di lavoro 8-12 / 14-18, dal lunedì al venerdì. LUOGO DI LAVORO Carmignano (PO) Per candidarsi iscriviti all'offerta e registra il tuo video su www.areajob.it Offerta di lavoro da intendersi rivolta ad entrambi i sessi ai sensi della L.903/77. Autorizzazione Ministeriale Definitiva Prot.N.13/I/0019555/03.01 del 22/10/08 |