Trova lavoro per product manager in Toscana132
03/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| At the historical St. Regis Rome we are looking for a I° Maître. Reporting to the F&B Services & In Room Dining Manager, the I° Maître will be part of the passioned F&B team, proud to engage our guests and to create exquisite moments in the unique atmosphere of our LUMEN Cocktails & Cuisine and Lumen Garden, a real urban oasis in the city center. JOB SUMMARY Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. What we offer - Discounts on hotel rooms, gift shop items, food and beverage across the company. - Learning and development opportunities online, on the job and in class. - Charity events, Wellbeing activities through the TakeCare program. - Experienced management & motivated and engaging colleagues - Canteen service and uniform #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| At The St. Regis Rome we are looking for an Executive Assistant manager (EAM) in charge of F&B. JOB SUMMARY Functions as the strategic business leader of the property responsible for food and beverage/culinary operation, including Restaurants/Bars, Room Service, Banquets/Catering, Stewarding and employee cafeteria. Must ensure sanitation and food standards are achieved. The position ensures food and beverage/culinary operations and others hotel operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the departments and developing positive owner relations. Supports the General Manager in monitoring development and implementation of hotel strategies and special project and works with department heads to ensure implementation of the brand service strategy and brand initiatives in order to deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 6 years' experience in the culinary, food and beverage, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. Developing and Maintaining Food and Beverage/Culinary Goals - Develops and implements guidelines and control procedures for purchasing and receiving areas. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Manages department controllable expenses including food cost, supplies, uniforms and equipment. - Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. - Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. - Establishes challenging, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors. Ensuring Culinary Standards and Responsibilities are Met - Provides direction for menu development. - Monitors the quality of raw and cooked food products to ensure that standards are met. - Determines how food should be presented and create decorative food displays. - Recognizes superior quality products, presentations and flavor. - Ensures compliance with food handling and sanitation standards. - Follows proper handling and right temperature of all food products. - Ensures employees maintain required food handling and sanitation certifications. - Maintains purchasing, receiving and food storage standards. - Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Leading Food and Beverage/Culinary Team - Leads kitchen management team and ensures proper supervision and coordination activities of cooks and workers engaged in food preparation. - Demonstrates new cooking techniques and equipment to staff. - Encourages and builds mutual trust, respect, and cooperation among team members. - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. - Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. - Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). - Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Managing Profitability - Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. - Analyzes service issues and identifies trends. - Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. - Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals - Monitors hotel operations sales performance against budget. - Reviews reports and financial statements to determine hotel operations performance against budget. - Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Empowers employees to provide excellent guest service. - Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. - Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). - Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. - Brings issues to the attention of Human Resources as necessary. - Ensures employees are treated fairly and equitably. - Coaches team by providing specific feedback to improve performance. Additional Responsibilities - Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. - Order and purchase equipment and supplies. MANAGEMENT COMPETENCIES Leadership - Adaptability ? Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. - Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. - Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. - Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution - Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. - Driving for Results - Focuses and guides others in accomplishing work objectives. - Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships - Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. - Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. - Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability - Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. - Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise - Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. - Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. - Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. - Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards. - Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. - Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production. - Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. - Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. - Basic Competencies - Fundamental competencies required for accomplishing basic work activities. - Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. - Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. - Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-FG1 Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role At Four Seasons Hotel Firenze, we are seeking a passionate and service-driven Guest Experience Manager to lead our Guest Experience Team. In this role, you will be responsible for creating personalized and memorable experiences for our guests, ensuring every stay reflects the exceptional standards of luxury, care, and hospitality that define the Four Seasons brand. This position is offered as a full-time maternity cover contract for a minimum of 12 months. What you will do - Lead, motivate, and coordinate the Guest Experience Team, fostering a culture of service excellence, accountability, and continuous improvement. - Ensure all local and corporate policies, procedures, and Four Seasons standards are consistently applied and maintained. - Oversee guest recognition programs and ensure guest preferences, profiles, and special requests are accurately captured, maintained, and acted upon. - Utilize company systems and Front Desk operational platforms to maintain accurate guest history records and maximize guest satisfaction, recognition, and loyalty. - Coordinate VIP arrivals, room assignments, amenities, and personalized experiences in collaboration with Front Office, In-Room Dining, Housekeeping, and other departments. - Conduct regular inspections of VIP rooms to ensure the highest standards of quality and presentation. - Build meaningful relationships with guests, proactively seeking feedback and identifying opportunities to enhance their experience. - Manage guest concerns, complaints, and service recovery situations with professionalism, empathy, and a solutions-oriented approach. - Analyze guest feedback and service trends to identify root causes and implement corrective actions to prevent recurrence. - Coordinate pre-arrival and post-stay communications for selected guests, ensuring a highly personalized and seamless experience. - Identify training needs and implement coaching and development initiatives to enhance team performance and service delivery. - Conduct regular team briefings and meetings to review guest feedback, service performance, and opportunities for improvement. - Monitor and drive guest satisfaction metrics, supporting the hotel's objectives for service excellence and guest loyalty. What you bring - 1 to 2 years of leadership or supervisory experience in a similar role, combined with previous Front Office experience. - Strong understanding of hotel operations and guest service standards, preferably within a luxury hospitality environment. - Excellent presentation, communication, and interpersonal skills, with a positive, proactive attitude and a genuine passion for delivering exceptional guest experiences. - Proven ability to manage VIP guests, handle service recovery situations, drive guest recognition initiatives, and collaborate effectively across departments. - Strong problem-solving and leadership skills, with proficiency in hotel property management systems, preferably Opera PMS. - Fluent in both written and spoken Italian and English, knowledge of a third language is an advantage. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Employee Meals Schedule & Hours: This is a full-time maternity cover position (12 months minimum). Flexibility to work rotating shifts, including weekends and public holidays, is required. |
03/10/2026 Nuovo!
| Italia, Sicilia, Palermo - Hosco |
| CLUSTER DIRECTOR OF SALES At Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you. Our Company Rocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium. The Role The Cluster Director of Sales will lead the sales strategy for the properties under responsibility, balancing revenue growth through account management, account development, strategic partnership management and long-term market positioning. The role requires a dynamic leader with strong emotional intelligence, able to manage senior stakeholder expectations while inspiring and developing high-performing teams. The Cluster Director of Sales will act as a key business partner to Revenue Management, Marketing and Operations, developing and executing cohesive commercial strategies that drive performance, optimize profitability and strengthen client relationships across both properties. The main duties and responsibilities will be: - Define and execute sales strategies to drive the commercial success of both properties through key account management and account development. - Contribute to long-term business planning, budgeting and forecasting, including the preparation and definition of annual Sales & Marketing plans for the properties under responsibility. - Build strong partnerships with Revenue Management, Marketing and Operations to align strategies and achieve commercial objectives. - Partner closely with Revenue Management to optimize pricing, segmentation and channel mix for sustained growth. - Ensure visibility and awareness across all key markets, working closely with Global Sales Office teams to develop relationships and maximize opportunities. - Use data-driven insights and market intelligence to anticipate market shifts, identify opportunities and mitigate risks. - Lead and develop the Sales team, driving performance against agreed targets and fostering collaboration across functions. - Work closely with Groups & Events Sales teams to drive business development, increase enquiry volumes and conversion, and achieve Groups & Events targets. - Represent the properties at key domestic and international trade shows, workshops, roadshows and sales activities. What are we looking for? - Proven experience in a senior Sales leadership role within luxury hospitality. - Over five years of experience in the North American market, with in-depth knowledge of luxury consortia and established industry connections in the U.S. - Strong experience in key account management, account development and strategic sales planning. - Proven leadership and people management skills, with the ability to inspire and develop high-performing teams. - Strong commercial acumen, analytical capabilities and market awareness. - Fluent in English and Italian. - Willingness to travel domestically and internationally as required. What do we offer? - Unique growth opportunities: We offer career paths tailored to your ambitions, with opportunities to specialize or grow. - Ongoing training and development (hard and soft skills) specific to your role and department. - Inclusive and flexible environment: We foster an inclusive work environment that values diversity and ensures a work-life balance. - Discounted hotel rates (€35 per night) for 6 months. You will also receive a 50% discount at Company bars and restaurants and a 20% discount on wellness treatments at our spas and on "Irene Forte" products. - Initiatives for your well-being: BenefitHub portal with discounts on all products, flexible hours, and time management. - A competitive salary enhanced by Discretional Service Appreciation structured fairly for all employees. - Permanent Contract, CCNL Turismo. Our Recruitment Process At Rocco Forte Hotels, we value transparency. Following an initial phone or email conversation, you will have individual interviews with HR and the relevant business stakeholders to further explore your profile and experience. If these stages are successful, you will then meet with senior leadership for a final interview. Regardless of the outcome, we will provide you with clear and constructive feedback throughout the process. Rocco Forte Hotels is an Equal Opportunity Employer and is committed to providing equal opportunities to all applicants. By submitting their application, candidates consent to the processing of their personal data for recruitment purposes, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR). |
03/10/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| JOB SUMMARY Areas of responsibility is our Cosimo rooftop Restaurant. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in the Restaurant • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations • Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia - Hosco |
| What will be your mission? As Guest relation agent, you will be responsible for attending guests' needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel's vision and values on customer satisfaction. What will you do? The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction. The key responsibilities for this position are: - Welcome guests upon arrival, ensuring they feel valued and comfortable. - Manage check-ins and check-outs with courtesy, accuracy, and efficiency. - Provide detailed information about hotel services, local activities, and attractions. - Listen to and anticipate guest needs, delivering tailored solutions promptly. - Coordinate with other departments (Housekeeping, F&B, Spa, etc.) to ensure all guest requests are fulfilled. - Handle complaints professionally, offering quick and effective resolutions. - Ensure every guest receives personalized service, recognizing VIPs and repeat visitors. - Monitor guest feedback and contribute to the continuous improvement of services. - Support the Front Office team during peak times as needed. What are we looking for? Qualifications - Previous experience in a similar role, preferably in luxury hospitality. - Excellent communication skills in English and Italian; additional languages are a plus. - Strong guest-focused approach, attention to detail, and problem-solving skills. - Professional appearance and demeanor. - Ability to work both independently and as part of a team, maintaining a positive attitude at all times. - Flexibility to work shifts, including weekends and holidays. Why choose us? Benefits Join the Anantara World and Discover Our Exclusive Benefits At Anantara, we do not simply offer a job, but a career journey filled with opportunities, training, and international growth. Global Travel with Exclusive Discounts Enjoy employee rates starting from €36 at Minor Hotels properties, a global hospitality group with nearly 400 hotels across 26 countries. In addition, benefit from discounts starting from 30% on restaurants, bars, and other hotel services. Friends & Family Program Family members and friends can enjoy special rates and discounts of up to 25% at participating Minor Hotels properties. Exclusive Employee Discounts Access dedicated offers and special agreements through the company's employee benefits portal. Learning and Professional Development Continuous learning opportunities through the "University" platform, specialized training courses, and tools designed to enhance both language and professional skills. International Career Opportunities Development and mobility opportunities across Minor Hotels properties worldwide, supported by dedicated career growth programs. Competitive Compensation Package - Reference Gross Annual Salary (RAL) starting from €24,000, determined according to the candidate's experience and professional qualifications. The actual amount offered will be prorated based on the duration of the employment relationship and the months of effective service worked. - 13th and 14th salary payments. - End-of-Service Indemnity (TFR) in accordance with applicable regulations. - Career advancement opportunities within the company. Free Parking Dedicated parking spaces for scooters available in the immediate vicinity of the hotel. Meals and Accommodation Staff cafeteria available during work shifts and accommodation opportunities for candidates residing outside the local area. Uniforms and Laundry Service Full provision of company uniforms and complimentary laundry service. Inclusive Company Culture A workplace built on listening, collaboration, people development, and transparent communication. Celebrations and Recognition Talent recognition programs and initiatives dedicated to employee well-being and engagement. Join Anantara If you would like to become part of one of the world's most prestigious luxury brands and contribute to creating memorable experiences for our guests, we invite you to submit your application. A dynamic, international, and talent-focused environment awaits you. |
03/10/2026 Nuovo!
| Italia, Sicilia, Sciacca - Hosco |
| DIRECTOR OF SALES ? VERDURA RESORT At Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you. Our Company Rocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium. An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It's a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it's an unforgettable resort in Sicily where our team delivers an outstanding level of service. The Role The Director of Sales ? Verdura Resort will lead the sales strategy for the property, driving revenue growth through key account management, business development, strategic partnerships, and long-term market positioning. Working closely with the General Manager and functionally reporting to the Area Director of Sales, Southern Italy, the role will lead and develop the sales team while partnering with Revenue Management, Marketing, and Operations to maximize commercial performance and profitability. The Director of Sales will also oversee the Golf segment and the Golf Sales Manager, ensuring the development of this strategic business segment and its alignment with the overall sales strategy of Verdura Resort. Main Duties & Responsibilities • Define and execute the sales strategy for Verdura Resort, driving revenue growth through key account management, account development, and new business opportunities. • Develop and strengthen relationships across key luxury leisure, corporate, groups and strategic markets, with particular focus on the North American market and luxury consortia. • Contribute to annual business planning, budgeting and forecasting, including the development of the Sales & Marketing Plan for Verdura Resort. • Partner closely with Revenue Management, Marketing and Operations to optimize pricing, segmentation, channel mix and overall commercial performance. • Work closely with Global Sales Offices to increase awareness, develop key accounts and maximize business opportunities across strategic international markets. • Monitor market trends, competitive activity and hotel performance, identifying new opportunities and implementing corrective actions where required. • Lead and develop the Sales team, driving performance against agreed targets and fostering collaboration across commercial functions. • Oversee the Golf segment and Golf Sales Manager, driving business development, strategic partnerships and sales opportunities to maximize Golf-related revenue. • Collaborate with the Groups & Events Sales team to drive enquiry volumes, conversion and achievement of Groups & Events targets. • Represent Verdura Resort at key international trade shows, workshops, roadshows, sales missions and client events. What are we looking for? • Proven experience in a senior Sales leadership role within luxury hospitality. • Strong knowledge of the North American market, luxury consortia and international luxury travel trade. • Demonstrated experience in key account management, new business development and strategic sales planning. • Strong leadership and people management skills, with the ability to inspire and develop high-performing teams. • Commercial mindset with strong analytical, negotiation and relationship-building skills. • Fluent English and Italian. • Willingness to travel internationally as required. What do we offer? • Unique growth opportunities: We offer career paths tailored to your ambitions, with opportunities to specialize or grow. • Ongoing training and development (hard and soft skills) specific to your role and department. • Inclusive and flexible environment: We foster an inclusive work environment that values diversity and ensures a work-life balance. • Discounted hotel rates (€35 per night) for 6 months. You will also receive a 50% discount at Company bars and restaurants and a 20% discount on wellness treatments at our spas and on Irene Forte products. • Initiatives for your well-being: BenefitHub portal with discounts on all products, flexible hours, and time management. • A competitive salary enhanced by Discretional Service Appreciation, structured fairly for all employees. • Permanent Contract, CCNL Turismo. Our Recruitment Process At Rocco Forte Hotels, we value transparency. Following an initial phone or email conversation, you will have individual interviews with HR and the relevant business stakeholders to further explore your profile and experience. If these stages are successful, you will then meet with senior leadership for a final interview. Regardless of the outcome, we will provide you with clear and constructive feedback throughout the process. Rocco Forte Hotels is an Equal Opportunity Employer and is committed to providing equal opportunities to all applicants. By submitting their application, candidates consent to the processing of their personal data for recruitment purposes, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR). |
03/10/2026 Nuovo!
| Italia, Lombardia, Milan - Hosco |
| JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Assisting in Leading Kitchen Operations for Property • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Demonstrate new cooking techniques and equipment to staff. Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes goals including performance goals, budget goals, team goals, etc. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Manages department controllable expenses including food cost, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. • Knows and implements the brand's safety standards. Ensuring Culinary Standards and Responsibilities are Met • Provides direction for menu development. • Monitors the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented, and create decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Follows proper handling and right temperature of all food products. • Ensures employees maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ensures employees are treated fairly and equitably. • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. • Administers the performance appraisal process for direct report managers. • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Additional Responsibilities • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Veneto, Venice - Hosco |
| The Gritti Palace, Hotel appartenente a The Luxury Collection di Marriott International, è attualmente alla ricerca di un/una Magazziniere (Storekeeper). La risorsa riporterà al Purchasing Manager e farà parte del Dipartimento Finance. Si tratta di una posizione a tempo pieno (40 ore settimanali distribuite su 5 giorni lavorativi da 8 ore ciascuno, con 2 giorni di riposo). Il Ruolo Il/La Magazziniere è responsabile dello stoccaggio, del controllo e della distribuzione di merci e materiali all'interno dell'hotel, garantendo l'accuratezza delle giacenze, il rispetto delle procedure aziendali e il supporto ai reparti operativi. Principali responsabilità - Movimentare e stoccare la merce ricevuta all'interno dei magazzini utilizzando i carrelli. - Predisporre le merci per la distribuzione ai reparti, consegnandole alle aree competenti. - Compilare richieste di approvvigionamento e documentazione relativa a scorte e forniture. - Segnalare tempestivamente al responsabile eventuali livelli di stock insufficienti. - Conservare correttamente i prodotti deperibili e garantire la corretta rotazione delle scorte. - Rifiutare materiali danneggiati, non conformi o diversi da quanto ordinato. - Applicare e rispettare le procedure e le normative in materia di sicurezza alimentare e corretta manipolazione degli alimenti. - Organizzare i magazzini refrigerati, celle frigorifere e congelatori, attrezzature e sistemi di drenaggio. - Smaltire correttamente cartoni e rifiuti nelle aree dedicate. - Gestione del portale acquisti Birchstreet e supportare l'addetto al ricevimento merci nella corretta gestione del portale. Sicurezza e conformità - Segnalare al proprio responsabile eventuali incidenti, infortuni o condizioni di lavoro non sicure. - Partecipare ai programmi di formazione e certificazione sulla sicurezza previsti dall'azienda. - Rispettare tutte le politiche, gli standard e le procedure aziendali. - Mantenere un aspetto professionale e curato, nel rispetto delle linee guida sull'uniforme. - Garantire la riservatezza delle informazioni aziendali e la tutela dei beni della società. - Comunicare con ospiti e colleghi in modo professionale, chiaro e rispettoso. - Collaborare efficacemente con gli altri reparti contribuendo al raggiungimento degli obiettivi comuni. - Operare nel rispetto degli standard qualitativi e delle procedure di controllo della qualità. Requisiti fisici della posizione - Capacità di leggere e verificare informazioni riportate in diversi formati. - Disponibilità a rimanere in piedi, camminare o svolgere attività operative durante il turno di lavoro. - Capacità di movimentare, sollevare, trasportare, spingere e tirare materiali fino a circa 23 kg senza assistenza. - Buona destrezza manuale e coordinazione occhio-mano per la movimentazione di oggetti di diverse dimensioni e peso. - Capacità di lavorare in spazi ristretti, sopraelevati o con accessi limitati. - Disponibilità a svolgere ulteriori attività operative ragionevolmente richieste dal proprio responsabile. Profilo ricercato - Ottime capacità di lavoro di squadra e forte attenzione ai dettagli. - Attitudine positiva, proattiva e orientata alla collaborazione. - Precedente esperienza in ambito cucina, economato, logistica alberghiera o Food & Beverage costituisce un requisito preferenziale. Cosa offriamo Entrando a far parte del nostro team avrai l'opportunità di sviluppare le tue competenze in un ambiente dinamico e internazionale, contribuendo a garantire elevati standard di servizio e qualità. Crediamo nella crescita delle persone e investiamo nel loro sviluppo professionale, offrendo percorsi formativi e opportunità di carriera all'interno di una realtà globale. La nostra priorità è far sentire ogni collaboratore accolto e valorizzato. Il tuo contributo sarà riconosciuto e avrà un impatto concreto sul successo della struttura e sull'esperienza dei nostri ospiti. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Lombardia, Milan - Hosco |
| Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Multi-Property Director of Sales. Reporting to the Multi-Property General Manager, the Multi-Property Director of Sales is responsible for leading all sales and commercial activities for Casa Brera, a Luxury Collection Hotel, Milan and The Rome EDITION. This role provides strategic leadership across Sales, Groups & Events, and Reservations, driving revenue growth, market share, profitability, and customer loyalty. The position requires a highly commercial, results-driven leader who can develop and execute integrated sales strategies, build strong customer relationships, and inspire high-performing teams across two luxury properties. SCOPE OF WORK The Multi-Property Director of Sales is accountable for the overall commercial performance of both hotels by: - Achieving revenue, market share, booking pace, and profitability objectives. - Developing and executing integrated sales, distribution, and commercial strategies aligned with Marriott International and brand priorities. - Identifying and capitalizing on new business opportunities to drive sustainable revenue growth. - Building and maintaining strong relationships with key customers, ownership, business partners, and Marriott stakeholders. - Maximizing hotel visibility and market positioning through strategic account management and business development initiatives. - Driving customer satisfaction, loyalty, and long-term value through exceptional commercial leadership. - Leading, developing, and inspiring Sales, Groups & Events, and Reservations teams across both properties. - Ensuring commercial discipline, financial stewardship, and compliance with Marriott standards, policies, and procedures. Core Work Activities Commercial Strategy & Sales Leadership - Develops and executes short and long-term sales strategies to maximize revenue and market share across both properties. - Leads proactive and reactive sales efforts, account management, prospecting, and business development activities. - Evaluates market conditions, customer trends, and competitive intelligence to identify opportunities and mitigate risks. - Partners closely with Revenue Management, Marketing, and Operations teams to optimize pricing, segmentation, distribution, and demand generation strategies. - Participates in strategic sales planning, forecasting, budgeting, and performance reviews. - Ensures effective deployment of Marriott sales channels, demand engines, and commercial resources. Customer & Stakeholder Relationships - Establishes and maintains strong relationships with key accounts, corporate clients, luxury travel partners, and industry stakeholders. - Represents both properties within the local and international business community, strengthening awareness and market presence. - Collaborates with Marriott commercial teams and regional partners to identify and secure new business opportunities. - Promotes a customer-centric culture focused on service excellence, loyalty, and long-term relationship development. Team Leadership & Talent Development - Provides strategic direction and day-to-day leadership to Sales, Groups & Events, and Reservations teams. - Creates a high-performance culture built on accountability, collaboration, engagement, and continuous improvement. - Coaches, mentors, and develops team members to strengthen commercial capabilities and future leadership talent. - Partners with Human Resources to support talent acquisition, succession planning, retention, and associate development initiatives. - Establishes clear objectives, performance expectations, and development plans that support both individual and business success. Financial & Commercial Performance - Leads the commercial planning process, including annual budgets, forecasts, and business plans. - Monitors and analyzes key business performance indicators including Revenue, ADR, RevPAR, market share, production, conversion, and profitability. - Identifies opportunities to maximize return on investment and improve overall hotel performance. - Ensures commercial resources and expenditures are managed effectively and aligned with business priorities. - Supports ownership objectives through profitable revenue growth and strong financial performance. LEADERSHIP COMPETENCIES Strategic Leadership & Commercial Excellence - Demonstrates the ability to develop and execute commercial strategies that drive revenue growth, market share, profitability, and long-term business success. - Makes data-driven decisions, anticipates market trends, and effectively manages change in a dynamic business environment. People Leadership & Talent Development - Inspires, coaches, and develops high-performing teams, fostering a culture of accountability, collaboration, continuous learning, and career growth. - Builds organizational capability through talent development, succession planning, and employee engagement initiatives. Relationship Management & Collaboration - Builds strong relationships with customers, business partners, ownership, and internal stakeholders to achieve shared objectives. - Promotes teamwork, inclusion, and cross-functional collaboration across multiple properties and markets. Execution & Results Orientation - Translates strategy into actionable plans, effectively manages priorities and resources, and delivers measurable business results. - Drives accountability and operational excellence while maintaining a strong focus on customer satisfaction and commercial performance. Innovation, Problem Solving & Business Acumen - Leverages market intelligence, financial acumen, and analytical thinking to identify opportunities and address complex business challenges. - Demonstrates agility, innovation, and a commitment to continuous improvement to enhance business performance. Learning and Applying Professional Expertise - Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. - Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. - Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. - Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. - Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. - Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. - Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). - Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures. Qualifications & Requirements: - Proven track record in senior Sales leadership roles within the luxury hospitality sector - Strong understanding of luxury travel markets, customer expectations, and high-end commercial sales strategies. - Demonstrated ability to drive revenue growth, market share, and profitability in a competitive environment. - Fluent written and spoken English is required; additional languages will be considered an advantage. Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Our Commitment to pay transparency Marriott is committed to fair and equitable pay practices & we ensure that compensation decisions are based on objective, gender neutral criteria. Salary information relevant to this role will be shared with candidates during the recruitment process. We do not request or consider salary history when evaluating applicants. We are committed to an inclusive and transparent hiring experience for all candidates At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Emilia-Romagna, Bologna - Hosco |
| Forno Brisa cresce e cerca Pasticcer* Dal 2015, Forno Brisa porta a Bologna l'eccellenza artigianale con pane, pizza, cioccolato bean to bar e caffè di filiera. In questi anni abbiamo trasformato sogni in realtà e raggiunto traguardi importanti ma stiamo ancora scrivendo la nostra storia. I progetti da realizzare sono tanti e il nostro viaggio è tutt'altro che concluso. La nostra impresa si fonda su due pilastri essenziali: il prodotto e le persone. Il nostro obiettivo è offrire prodotti di alta qualità che generino un impatto positivo per tutti gli attori della filiera, dai produttori e collaboratori fino ai clienti finali. Ci impegniamo a valorizzare ogni individuo coinvolto nella filiera dei nostri prodotti: dai collaboratori ai fornitori, fino ai clienti che ogni giorno scelgono di acquistare nei nostri negozi. Da sempre ci preoccupiamo di abbattere qualsiasi tipo di discriminazione sul luogo di lavoro e nel 2023 abbiamo ottenuto due importanti certificazioni, Great Place to Work e Parità di Genere a testimoniare il costante sforzo nel creare un ambiente di lavoro più equo, inclusivo e rispettoso per tutt*. La nostra visione di pasticceria Ogni giorno ci impegniamo a realizzare una pasticceria che riflette la nostra missione: offrire prodotti di altissima qualità, con un impatto positivo su tutta la filiera, dall'ambiente alle persone. La nostra pasticceria si basa su quattro pilastri fondamentali: - NATURALE: Utilizziamo solo materie prime naturali: burro di centrifuga, uova biologiche, zucchero integrale di canna biologico, cioccolato bean to bar e frutta secca selezionata, per garantire prodotti genuini e autentici. - QUOTIDIANA: Creiamo dolci pensati per essere gustati ogni giorno, con un contenuto bilanciato di grassi e zuccheri, per un piacere quotidiano che si sposa con uno stile di vita equilibrato. - SPERIMENTAZIONE: Innoviamo costantemente, lavorando a stretto contatto con un nutrizionista per sviluppare nuove ricette che rispondano alle diverse intolleranze e preferenze alimentari, offrendo alternative, anche vegane, gustose e salutari. - COOLTURA DEI GRANDI LIEVITATI: I nostri grandi lievitati, come panettone e colomba artigianali a lievitazione naturale, sono la punta di diamante della nostra produzione e hanno ottenuto riconoscimenti prestigiosi di settore. Ma sono soprattutto uno stimolo a innovare e fare sempre più ricerca sul prodotto per garantire degli standard di qualità sempre più elevati e per un pubblico sempre più ampio. Se condividi questi valori e desideri contribuire a questa visione innovativa di pasticceria e impresa, allora sei la persona che stiamo cercando. Che cosa farai? - Seguirai l'intera produzione di dolci lievitati, sfogliati e non - Seguirai la produzione dei prodotti di pasticceria fresca da forno - Seguirai la gestione del lievito madre - Contribuirai alla produzione di grandi lievitati - Sarai responsabile del controllo qualità dei prodotti in uscita quotidianamente - Collaborerai con il team sulla ricerca e sviluppo di nuovi sapori e nuovi prodotti - Contribuirai al mantenimento di elevati standard di ordine, igiene e pulizia dei laboratori - Contribuirai al miglioramento delle procedure di reparto proponendo idee e soluzioni innovative - Parteciperai attivamente alla vita organizzativa del reparto e alle riunioni di team contribuendo alle decisioni e alla crescita collettiva - Sarai parte integrante della costruzione di un ambiente di lavoro sano, vivace e collaborativo Cerchiamo una persona con - Almeno 2-3 anni di esperienza preferibilmente in laboratori di produzione ma verranno considerate positivamente anche esperienze in ristorante con focus sulla pasticceria - Passione e conoscenza dei grandi lievitati e la lievitazione con il lievito madre - Interesse e propensione a lavorare con materie prime naturali e di altissima qualità - Creatività in laboratorio e attitudine a ricercare soluzioni innovative per migliorare la qualità dei prodotti - Alta meticolosità e precisione nel seguire le ricette, nella preparazione e nel confezionamento dei prodotti - Forte attenzione alla qualità e all'organizzazione del lavoro - Buone doti comunicative - Propensione alla crescita e al miglioramento personale - Domicilio/residenza a Bologna o nelle vicinanze - Disponibilità a lavorare su turni e il fine settimana Offriamo - Esperienze entusiasmanti e coinvolgenti - Programma di onboarding strutturato - Contratto a tempo determinato full-time con prospettiva di assunzione a lungo termine - Opportunità concrete di crescita personale e professionale - Un ambiente di lavoro stimolante, innovativo e aperto alle nuove idee - Pasto garantito a ogni turno di lavoro - Formazione continua e percorsi di sviluppo professionale personalizzati, in linea con le competenze e le aspirazioni individuali - Sconto dipendenti del 25% sugli acquisti dei prodotti - Programmi di wellbeing che includono welfare aziendale, convenzioni con specialisti e eventi di team building durante l'anno Unisciti a noi e diventa parte del futuro che stiamo costruendo insieme! Invia il tuo cv! |
03/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| REGIONAL DIRECTOR OF GROUP SALES At Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you. Our Company Rocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium. The Role The Regional Director of Group Sales leads the Proactive Group Sales and Group & Event Sales teams across Northern and Southern Italy. Working closely with the Area Directors of Sales, Sales Managers and hotels leadership teams, this role is responsible for defining and executing the regional Group Sales strategy to maximise revenue, market share and profitability across the region. Main Responsibilities: · Lead and develop the Proactive Group Sales and Group & Event Sales teams across Northern and Southern Italy. · Define and execute the regional Group Sales strategy to achieve commercial objectives. · Drive new business opportunities while growing existing strategic accounts. · Oversee the qualification, conversion and management of all Group Sales opportunities. · Partner with Revenue Management, Marketing, Event Planning and Operations to maximise commercial performance. · Monitor sales performance, pipeline activity and market trends to drive business growth. · Build and maintain strong relationships with key clients and strategic partners. · Represent Rocco Forte Hotels at client meetings, trade shows and sales missions. · Foster a high-performance culture through coaching, people development and succession planning. What do we offer? · Unique growth opportunities: We offer career paths tailored to your ambitions, with opportunities to specialize or grow. · Ongoing training and development (hard and soft skills) specific to your role and department. · Inclusive and flexible environment: We foster an inclusive work environment that values diversity and ensures a work-life balance. · Discounted hotel rates (€35 per night) for 6 months. You will also receive a 50% discount at Company bars and restaurants and a 20% discount on wellness treatments at our spas and on "Irene Forte" products. · Initiatives for your well-being: BenefitHub portal with discounts on all products, flexible hours, and time management. · A competitive salary enhanced by Discretional Service Appreciation structured fairly for all employees. · Permanent Contract, CCNL Turismo. What are we looking for? · Minimum 5 years' experience in a sales leadership role in luxury hospitality sales environments, preferably within upper luxury hotels, resorts, or travel brands. · Strong background in both Proactive Group Sales and Reactive Group Sales. · Proven experience leading high-performing commercial teams. · Strong commercial mindset with a track record of achieving business results. · Excellent leadership, stakeholder management and negotiation skills. · Fluent English and willingness to travel across Italy. Our recruitment process At Rocco Forte Hotels, we value transparency. Following an initial phone or email conversation, you will have individual interviews with the HR Director and the Area Sales Directors to further explore your profile and experience. If these stages are successful, you will then meet with the Managing Directors for a final interview. Regardless of the outcome, we will provide you with clear and constructive feedback throughout the process. Rocco Forte Hotels is an Equal Opportunity Employer and is committed to providing equal opportunities to all applicants. By submitting their application, candidates consent to the processing of their personal data for recruitment purposes, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR). |
03/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| JOB SUMMARY At the St. Regis Rome we are looking for a Director of Groups. Reporting to the Director of Sales, the Director of Groups & MICE is responsible for managing and driving the hotel's business related to group bookings, meetings, incentives, conferences, and events. This role requires a strategic and client-focused approach to create bespoke experiences for high-profile clients and corporate groups. The Director will lead the development and execution of all MICE business strategies, working closely with the sales, marketing, and operations teams to ensure seamless delivery of exceptional service and memorable events, all while driving revenue growth and positioning the hotel as a leading destination for luxury groups and events. CORE WORK ACTIVITIES MICE Sales Strategy and Business Development: - Develop and implement comprehensive sales strategies to attract MICE business (corporate groups, conferences, events, and incentive programs) to the hotel. - Nurture existing relationships with key decision-makers in the MICE sector, including meeting planners, travel agents, and event organizers. - Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations. - Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals. - Understand clients' specific event needs and customize solutions that align with the hotel's luxury offerings. - Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution. - Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel's high standards of service, quality, and luxury. - Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the St Regis brand - Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. Revenue and Budget Management: - Set revenue targets and work with the sales and marketing teams to develop pricing strategies for MICE events and group bookings. - Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards. - Analyze booking trends, forecast demand, and develop strategies to increase group and event business during off-peak periods. - Track and analyze the performance of MICE accounts, including revenue, client satisfaction, and event outcomes. - Prepare detailed reports and presentations for senior management, highlighting key successes, areas for improvement, and strategic recommendations. - Maintain accurate records of MICE sales, bookings, and client information in the CRM system. - Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. Team Leadership and Development: - Lead and mentor a team of MICE sales professionals, group sales managers and event coordinators ensuring they are aligned with the hotel's luxury brand and service standards. - Provide training and development opportunities to enhance the team's product knowledge, sales techniques, and customer service skills. - Foster a collaborative environment with internal departments (sales, catering, operations, and front desk) to ensure smooth and efficient event execution. - Develops a close working relationship with internal and external stakeholders. - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. - Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives. This role is essential in positioning the hotel as a top-tier destination for meetings, conferences, and events by ensuring the successful development and delivery of high-end group bookings. The Director of Groups & MICE plays a key role in achieving the hotel's financial goals while delivering an unforgettable experience for clients. Key Skills: - In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business. - Ability to develop new emerging markets with a methodical and proactive sales approach - Must posses strong decision making selling and negotiation. Excellent communication and interpersonal skills. - Proactively position and market the property to remain a market leader and strengthen St Regis brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives. - Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected. - Assist in the development of the annual budget plan, ensure projects are executed for all market areas as stated in the hotel budget with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc. Education and Experience: - A minimum of 4-year bachelor's degree in business administration, Marketing, Hotel Management, or related major. - A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth. - Strong existing client base and relationships within key feeder markets (North America & Europe). - Proven track record of successful MICE sales, business development, and client relationship management in the luxury hospitality sector. - Exceptional leadership and interpersonal skills, with the ability to manage, mentor, and be a point of reference on the group business for the hotel. Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success. - Reading, writing and oral proficiency in the Italian and English language. Other languages such as Spanish are a plus. - Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and internal systems, such as: Opera. #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
03/10/2026 Nuovo!
| Italia, Abruzzo, Pescara - Hosco |
| BLUSERENA HOTELS & RESORTS ? ABOUT US Our story began with a seaside hotel. Since then, our group has grown into an international organization. Today, we welcome our guests in 13 four- and five-star hotels and resorts, modern conference centers, and the prestigious Ethra Thalasso SPA. Our hotels are located in Sardinia, Puglia, Sicily, Calabria, and Abruzzo, overlooking stunning beaches, as well as in Piedmont, in the Vialattea ski area. We offer approximately 4,200 rooms and, during peak seasons, employ around 2,500 people. We aim to provide our guests with moments they will remember forever. We listen to their wishes to create the holiday they dream of. We care for and respect the territories that host us, their environment, and their development. Thanks to all this, and to our daily commitment, we are able to offer unforgettable experiences with all the passion and care of authentic Italian hospitality. POSITION OVERVIEW Are you a senior digital marketing professional with a strong commercial mindset and the analytical skills to turn data into business decisions? Bluserena is looking for a Digital Marketing Manager to accelerate digital growth, strengthen commercial performance and shape high-impact business and marketing initiatives across the Group. Reporting to the Director of Marketing & Communication, you will play a key role in defining digital marketing priorities and translating customer, market and performance insights into strategies that drive acquisition, conversion, direct revenue, retention and loyalty. This role is designed for someone who combines strategic thinking with hands-on execution, challenges assumptions through data and works closely with commercial teams to identify opportunities, set priorities and deliver measurable growth. LOCATION The position is open at our Headquarters in Pescara (Abruzzo), with the possibility of remote working according to company policy. KEY RESPONSIBILITIES Contribute to shaping and execute the Group's Digital Marketing & Growth strategy, aligning marketing priorities with commercial, revenue and brand objectives Use customer, market and performance data to identify business opportunities and support strategic and commercial decisions Develop growth initiatives across customer segments, channels and touchpoints, building clear business cases and measurable targets Lead the digital customer journey across acquisition, conversion, engagement, retention and loyalty Plan and optimize full-funnel performance marketing across SEO, SEM, Paid Social, Display, Metasearch, E-mail Marketing and Affiliate channels Drive direct revenue, ROAS, conversion and ROI through continuous testing, analysis and budget optimization Manage and drive the evolution of the website, booking engine, UX and CRO to improve customer experience and commercial performance Develop CRM and loyalty initiatives through segmentation, personalization, customer profiling and marketing automation Partner with Revenue Management, Sales, Brand and Operations to turn commercial priorities into integrated marketing actions Build dashboards, forecasts and performance reviews, translating complex data into clear recommendations for senior stakeholders Manage budgets and external media, digital, CRM and technology partners, ensuring accountability and quality of execution Promote a test-and-learn culture, digital innovation and continuous improvement across digital marketing activities and cross-functional initiatives REQUIREMENTS & QUALIFICATIONS At least 8 years of experience in Digital Marketing, Performance Marketing or comparable roles Proven experience leading digital marketing strategies, teams, agencies and cross-functional initiatives Strong commercial mindset, with a track record of connecting marketing actions to revenue, conversion, profitability and business growth Excellent analytical skills and the ability to turn data, customer insights and market trends into strategic choices and actionable plans Advanced knowledge of Performance Marketing, CRM, Marketing Automation and Digital Analytics Solid expertise in customer journeys, CRO, UX and digital conversion optimization Experience managing budgets, forecasts, external partners and performance against business targets Strategic thinking, intellectual curiosity, problem-solving skills and a strong bias for action Excellent communication, influencing and stakeholder management skills Ability to thrive in a dynamic, fast-growing and challenging environment Experience in hospitality, travel, leisure or other consumer-driven industries is considered a plus Fluent in Italian and English Salary Range in line with the pay transparency principles set out in EU Directive 2023/970: CCNL: Tourism ? Federalberghi; Level: 1st Level ? QB; RAL: €40.000 ? €50.000 The final salary placement within this range will be determined based on an objective assessment of the candidate's skills, previous experience, and professional qualifications demonstrated throughout the selection process. We do not request or use information regarding candidates' salary history. This position is open to candidates of all genders, ages, physical abilities, sexual orientations, political opinions, religious beliefs, ethnic origins, and nationalities, in full compliance with applicable equal opportunity and anti-discrimination legislation. By submitting your application, you declare that you have read the information available on www.bluserena.it |
03/10/2026 Nuovo!
| Italia, Vicenza e provincia - Michael Page |
| A riporto diretto del Plant General Manager e in dotted-line al VP Quality, il/la Senior Quality Manager si occuperà di: - Guidare la funzione Qualità di stabilimento, promuovendo una cultura orientata all'eccellenza, alla responsabilità e al miglioramento continuo. - Definire e implementare la strategia qualità del sito produttivo, assicurando l'allineamento con gli obiettivi aziendali e industriali. - Introdurre e sviluppare metodologie avanzate di qualità, con particolare focus su APQP e processi preventivi. - Garantire la conformità ai requisiti normativi, agli standard aziendali e alle aspettative del cliente, assicurando il mantenimento della certificazione ISO 9001:2015. - Collaborare con Manufacturing, Engineering, Supply Chain e Product Development per migliorare affidabilità, performance e qualità del prodotto. - Guidare le attività di Manufacturing Quality, monitorando KPI di stabilimento e promuovendo il miglioramento di Right First Time, Defects per Unit e COPQ. - Assicurare la qualità dei nuovi prodotti e delle modifiche di prodotto, coordinando le attività di validazione di processo e prevenzione difetti. - Gestire le problematiche di Field Quality e Customer Satisfaction, promuovendo azioni correttive volte a migliorare affidabilità del prodotto e customer experience. - Coordinare programmi di Supplier Quality Improvement, monitorando le prestazioni dei fornitori, le corrective actions e la riduzione delle non conformità. - Guidare audit interni ed esterni, garantendo l'efficacia del Quality Management System e l'implementazione tempestiva delle azioni correttive. Il/la Candidato/a ideale per il ruolo di Senior Manager Quality è in possesso dei seguenti requisiti: - Laurea in Ingegneria Meccanica, Gestionale, Industriale o discipline affini. - Esperienza consolidata di almeno 8 anni in ambito Quality all'interno di contesti manifatturieri complessi. - Esperienza di almeno 5 anni nella gestione e sviluppo di team strutturati. - Solida conoscenza dei sistemi di gestione qualità, con particolare riferimento a ISO 9001, Supplier Quality e Field Quality. - Esperienza nell'implementazione di metodologie APQP e nell'introduzione di processi di qualità avanzati. - Familiarità con contesti industriali quali automotive, agricultural/off-road machinery o altri settori a elevata complessità produttiva. - Capacità di analizzare KPI, definire piani di miglioramento e guidare progetti cross-functional ad alto impatto sul business. - Ottima conoscenza della lingua inglese, necessaria per operare in un contesto internazionale e interfacciarsi con stakeholder globali. L'Azienda nostra Cliente è la sede italiana di un gruppo multinazionale con presenza globale. Il plant, situato in provincia di Vicenza, è uno tra i principali produttori europei di macchine semoventi, con processo produttivo end-to-end. Si tratta di un contesto organizzato e strutturato, dove la Qualità è uno dei pillar fondamentali, sia verso l'interno che verso l'esterno. - Ruolo Apicale con gestione di 5 prime linee. - Inquadramento di Quadro o Dirigente. - Retribuzione nel range 80-110.000 Euro + MBO + possibilità di auto aziendale. - Ampia visibilità verso il gruppo. |