Steward - The St. Regis Rome

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Director of Groups - The St. Regis RomeNuovo!

JOB SUMMARY At the St. Regis Rome we are looking for a Director of Groups. Reporting to the Director of Sales, the Director of Groups & MICE is responsible for managing and driving the hotel's business related to group bookings, meetings, incentives, conferences, and events. This role requires a strategic and client-focused approach to create bespoke experiences for high-profile clients and corporate groups. The Director will lead the development and execution of all MICE business strategies, working closely with the sales, marketing, and operations teams to ensure seamless delivery of exceptional service and memorable events, all while driving revenue growth and positioning the hotel as a leading destination for luxury groups and events.   CORE WORK ACTIVITIES MICE Sales Strategy and Business Development: - Develop and implement comprehensive sales strategies to attract MICE business (corporate groups, conferences, events, and incentive programs) to the hotel. - Nurture existing relationships with key decision-makers in the MICE sector, including meeting planners, travel agents, and event organizers. - Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations. - Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals. - Understand clients' specific event needs and customize solutions that align with the hotel's luxury offerings. - Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution. - Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel's high standards of service, quality, and luxury. - Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.  - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the St Regis brand  - Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.   Revenue and Budget Management: - Set revenue targets and work with the sales and marketing teams to develop pricing strategies for MICE events and group bookings. - Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards. - Analyze booking trends, forecast demand, and develop strategies to increase group and event business during off-peak periods. - Track and analyze the performance of MICE accounts, including revenue, client satisfaction, and event outcomes. - Prepare detailed reports and presentations for senior management, highlighting key successes, areas for improvement, and strategic recommendations. - Maintain accurate records of MICE sales, bookings, and client information in the CRM system. - Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.   Team Leadership and Development: - Lead and mentor a team of MICE sales professionals, group sales managers and event coordinators ensuring they are aligned with the hotel's luxury brand and service standards. - Provide training and development opportunities to enhance the team's product knowledge, sales techniques, and customer service skills. - Foster a collaborative environment with internal departments (sales, catering, operations, and front desk) to ensure smooth and efficient event execution. - Develops a close working relationship with internal and external stakeholders.  - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.  - Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives.   This role is essential in positioning the hotel as a top-tier destination for meetings, conferences, and events by ensuring the successful development and   delivery of high-end group bookings. The Director of Groups & MICE plays a key role in achieving the hotel's financial goals while delivering an unforgettable experience for clients.   Key Skills:  - In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business.  - Ability to develop new emerging markets with a methodical and proactive sales approach  - Must posses strong decision making selling and negotiation. Excellent communication and interpersonal skills. - Proactively position and market the property to remain a market leader and strengthen St Regis brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.  - Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected. - Assist in the development of the annual budget plan, ensure projects are executed for all market areas as stated in the hotel budget with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.   Education and Experience: - A minimum of 4-year bachelor's degree in business administration, Marketing, Hotel Management, or related major.  - A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth. - Strong existing client base and relationships within key feeder markets (North America & Europe). - Proven track record of successful MICE sales, business development, and client relationship management in the luxury hospitality sector. - Exceptional leadership and interpersonal skills, with the ability to manage, mentor, and be a point of reference on the group business for the hotel. Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success. - Reading, writing and oral proficiency in the Italian and English language. Other languages such as Spanish are a plus. - Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and internal systems, such as: Opera.   #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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17/10/2026

Hotel Manager - HNH HospitalityNuovo!

Il DoubleTree by Hilton Roma Monti, sito nel cuore pulsante del Rione Monti e gestito dal gruppo HNH Hospitality, ricerca un* Hotel Manager. L' Hotel Manager costituisce il punto di riferimento operativo che contribuisce agli obiettivi strategici della struttura. L'obiettivo principale sarà garantire l'eccellenza e la qualità del servizio per cui il DoubleTree by Hilton Rome Monti è riconosciuto, assicurando la sostenibilità economica ed operativa della struttura. Riportando al Direttore Operativo di Cluster e coordinando direttamente i Manager di reparto, sarà responsabile di: - Supervisionare l'operato quotidiano dei reparti Front Office, Housekeeping, F&B ed Eventi, Reservation e Maintenance garantendo la massima efficienza, l'attenzione al dettaglio e una costante elevata Guest Satisfaction. - Assicurare il pieno rispetto e l'applicazione degli standard, delle procedure e dell'utilizzo dei sistemi gestionali previsti dal gruppo HNH Hospitality e dal brand Hilton. - Contribuire alla stesura del budget, analizzare periodicamente forecast, P&L e KPI economici; monitorare il controllo dei costi e l'ottimizzazione dei ricavi per garantire il raggiungimento degli obiettivi di redditività e sostenibilità finanziaria. - Coordinare i capireparto definendo priorità e obiettivi; guidare, motivare e sviluppare le risorse con focus su retention, clima aziendale positivo e collaborazione interdipartimentale. - Gestire i rapporti istituzionali con enti locali, fornitori e associazioni del territorio. Chi stiamo cercando: Il/La candidat* ideale ha maturato almeno 2 anni di esperienza nel ruolo, oppure una solida esperienza pregressa (almeno 3-5 anni) in ruoli di responsabilità quali Operations Manager, Room Division Manager o Deputy GM in strutture di catene internazionali. Gradita una precedente esperienza nella catena Hilton. Spiccata attitudine al lavoro per obiettivi, solida capacità di lettura ed analisi dei principali KPI di performance alberghiera come GOP, labor cost, RevPAR, ADR, Occupancy, GSI, Reputation Score, Quality Assurance. Capacità di guidare e motivare il team, usando un approccio trasparente e orientato al feedback continuo. Capacità di gestire la complessità, ottimizzare la gestione dei costi senza scalfire la qualità del servizio offerto. Immaginiamo un Hotel Manager che delega con fiducia e che si incontra più spesso in hall e nei reparti che dietro una scrivania. Cosa Offriamo: - Inserimento a tempo indeterminato con livello quadro del CCNL Industria Turistica AICA - Pacchetto retributivo composto RAL compresa tra 65.000€ e 73.000€, commisurato alla seniority maturata + MBO annuale legato al raggiungimento dei KPI. - Staff Rate e Family & Friends per soggiornare a tariffe agevolate negli hotel del portfolio HNH Hospitality e del circuito Hilton. - Per il tuo compleanno: Permesso aggiuntivo retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta.

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17/10/2026

front office agent per hotelNuovo!

Job description Front Office Agent Dove Sede di lavoro: La risorsa sarà inserita presso un prestigioso Hotel 4 stelle situato a Milano, zona San Siro. Cosa offriamo - Contratto iniziale a tempo determinato di 6 mesi con possibilità di proroghe e successiva stabilizzazione a tempo indeterminato. Per profili senior è possibile valutare un inserimento diretto a tempo indeterminato. - Orario di lavoro full time, 40 ore settimanali, su turni nella fascia oraria 7:00 ? 23:30 (turni principali 7:00?15:30 e 15:00?23:30), con eventuale disponibilità a coprire turni notturni (23:00?7:30) secondo rotazione interna. - Retribuzione annua lorda commisurata all'esperienza, con base di € 21000 per profili junior e valori superiori per candidati con esperienza consolidata. - Inquadramento secondo CCNL Turismo Industria (CNEL H05B), livello compreso tra C3 e C1. - Benefit esclusivi: mensa aziendale, palestra interna, scontistiche presso strutture affiliate della catena alberghiera e convenzioni con realtà locali. - Opportunità di crescita professionale in un contesto dinamico e strutturato nel settore alberghiero di alta categoria. Descrizione del ruolo - Accogliere e gestire gli ospiti presso il front desk garantendo un servizio efficiente e di alta qualità. - Eseguire operazioni di check-in e check-out, assegnare camere e aggiornare le prenotazioni nel sistema gestionale. - Fornire supporto informativo agli ospiti durante tutto il soggiorno e gestire eventuali reclami o richieste con professionalità e orientamento alla risoluzione. - Collaborare con il back office per attività amministrative quali registrazioni, documentazione e reportistica. - Mantenere comunicazione costante con gli altri reparti per coordinare le attività e assicurare la massima soddisfazione degli ospiti. Competenze - Esperienza pregressa come Front Office Agent, preferibilmente in strutture alberghiere 4 o 5 stelle. - Conoscenza fluente della lingua inglese, sia scritta che orale, livello minimo B2. - Eccellenti capacità comunicative, relazionali e di problem solving orientate al cliente. - Ottima gestione dello stress e flessibilità oraria per lavorare su turni anche notturni. - Conoscenza del gestionale Opera PMS rappresenta titolo preferenziale. Descrizione azienda cliente / ambiente di lavoro L'azienda cliente è una struttura alberghiera situata a Milano che opera nel segmento 4/5 stelle. Offre un ambiente lavorativo stimolante, dinamico e orientato all'eccellenza del servizio al cliente. L'organizzazione valorizza la professionalità dei propri collaboratori attraverso formazione continua e benefit dedicati, promuovendo un clima inclusivo e collaborativo. Entrare a far parte del team significa contribuire attivamente alla soddisfazione degli ospiti in una realtà consolidata nel settore hospitality milanese. AxL S.p.A è un'Agenzia per il Lavoro fondata nel 2004 che pone le persone al centro del proprio operato. Attraverso oltre 30 filiali in tutta Italia, AxL offre servizi specializzati di consulenza HR, supporto legale, amministrativo e sviluppo professionale. AxL partecipa al programma WHP per la salute e il benessere dei propri dipendenti ed è ora parte del Groupe Adéquat. Il supporto dei nostri recruiter non è limitato al periodo di inserimento ma continua per tutta la collaborazione dei lavoratori e delle lavoratrici con l'azienda. Inviaci subito la tua candidatura/candidati subito. AxL S.p.A. Agenzia per il Lavoro è autorizzata all'esercizio di tutte le attività di cui all'articolo 5, comma 1, lettera a) del Decreto Legislativo 276/2003 con comunicazione del Ministero del Lavoro e P.S. protocollo 1081 SG del 19.11.2004 e Prot. n. 13/I/0012060 del 03.05.2007. La ricerca è rivolta a candidati di entrambi i sessi nel rispetto del Codice delle Pari Opportunità. I dati personali saranno trattati nel rispetto del Regolamento UE 2016/679 (GDPR) per le finalità e nelle modalità riportate nell'informativa sul trattamento dei dati personali alla pagina https://www.aperelle.it/wp-content/uploads/documento/3780/AxL_Informativa-candidati-Rev.-20.07.2026.pdf. #axlga

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16/10/2026

Executive Assistant to Area General Manager (m/f/d) - Lefay ResortsNuovo!

Become part of the Lefay Team and join our new Cluster Offices, where expertise, collaboration and innovation come together to support two extraordinary destinations: Lefay Resort & SPA Lago di Garda, an internationally acclaimed wellness destination, and Lefay Resort & SPA Dolomiti, surrounded by the majestic Dolomites, a UNESCO World Heritage Site. Here, you will have the opportunity to work behind the scenes of two award-winning resorts, contributing to a shared vision of Italian hospitality, wellness and excellence. JOB SUMMARY Supports the Area General Manager and his/her team by completing administrative responsibilities.  Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information. Acts as the key liaison between the Area General Manager and the Senior Management team, maintaining a constant balance among competing priorities. The Executive Assistant must be able to work with the highest degree of flexibility and efficiency in managing a wide variety of activities and projects. ROLE & RESPONSIBILITIES - Manages the Area General Manager's calendar, organizing business trips, travel arrangements, and various reservations. - Participates as an extended member of the Executive Team, coordinating and managing the planning of management meetings and the distribution of related briefing materials. - Manages the organization and scheduling of Board of Directors/Owners meetings and prepares the related documentation and information packages. - Personally coordinates special projects assigned by the Area General Manager and prepares documents and correspondence addressed to relevant external stakeholders. - Oversees the management of the cluster headquarters, coordinating the external cleaning services provider and ensuring the effective maintenance and organization of office facilities. CANDIDATE PROFILE  Education and Experience - High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area. OR - 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required. - Available for business travel as required.  - Fluent in Italian and English, both written and spoken. A second language (French or German) is preferred. CORE WORK ACTIVITIES Providing Documentation and Reporting Support - Assists the Area General Manager in preparation of various reports and presentations. - Assists with the design and preparation of statistical reports as needed. - Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed. - Makes new files, maintains existing files. - Maintains giveaway/donation files and assists in making reservations. - Provides administrative support to manager/s and department. Supporting Correspondence  - Composes and produces correspondence on routine matters.  - Produces and distributes correspondence as required.  - Acts as a receptionist for the cluster. - Sorts and distributes mail. Ensuring Exceptional Customer Service - Providing services that are above and beyond for customer (internal client) satisfaction and retention. - Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis. - Attends meetings and communicates with executive and peers as an effort to improve quality of service. Additional Responsibilities - Ensures VIP amenity requests from GM/DOPS are handled in timely manner. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Analyzes information and evaluating results to choose the best solution and solve problems. - Attends meetings to plan, organize, prioritize, coordinate and manage activities. - Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. - Informs and/or updates the executives and peers on relevant information in a timely manner. LOCATION Salò (BS). 

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17/10/2026

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