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Receptionist M/F - Il Palazzo Experimental - ExperimentalNuovo!
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
IL PALAZZO EXPERIMENTAL
Il Palazzo Experimental offers 32 elegantly decorated rooms and suites designed by Dorothée Meilichzon, along with a large private garden overlooking a peaceful canal.
The hotel features three magnificent entrances from the Giudecca Canal: one leads to the restaurant L'Adriatica, another to the reception, and the third to the Experimental Cocktail Club, the group's latest signature bar following those in Paris and London.
ABOUT THE JOB
We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following:
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Greet and assist all guest as soon as they come in.
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Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
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Respond to all guest questions and requests, offering a personalised service adapted to each request.
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Ensure that a high level of customer service is always provided, respecting our quality standards.
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In coordination with the Front Office Manager, deal with customer complaints.
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Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
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Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest's belongings.
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Participate in the management of the hotel's general mailbox by replying and redirecting emails.
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Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
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Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
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Ensure all equipment of the department is kept clean and in good working condition.
ABOUT YOU
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A minimum of 3 years experience in a similar position,
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Well-groomed appearance, strong service mindset, and excellent interpersonal skills,
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Attention to detail, team spirit, and initiative,
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Experience in hotel reception, ideally within a high-end establishment,
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Proficiency in Microsoft Office; knowledge of Opera software is an advantage,
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Fluent in Italian and English; a third language is a plus,
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Availability, flexibility, and motivation to thrive in a demanding environment.
Experience the Experimental !
Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how
Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
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Opportunities of training and career development.
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Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
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Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
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Corporate events.
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24/08/2026
Front Office Agent - San Clemente Palace VeniceNuovo!
A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:
- Welcome, greet and appreciate guests for using the establishment.
- Perform guest check-in and check-out duties.
- Address guest's needs and resolve their concerns and complaints.
- Take online and phone reservations.
- Collect guest information, including contact details and dates of their stay.
- Assign rooms and hand out keys.
- Prepare bills and take payments.
- Take and pass on message to guests and act on requests in an efficient and prompt manner.
- Good knowledge in PMS, Opera.
- Fluency in Italian and English.
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24/08/2026
Night Auditor - San Clemente Palace VeniceNuovo!
San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024! We are looking for: JOB TITLE: Night Auditor DEPARTMENT: Front Office REPORTS TO: Night Manager / Front Office Manager NATIONALITY: Eligible for a working permit in Italy EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management EXPERIENCE: To fill the position, we require: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel LANGUAGE: Ability to work and communicate in a multinational environment Italian ? excellent oral and written skills English ? excellent oral and written skills Additional language ? beneficial COMPETENCIES: Include the skills the candidate must have to fill this position: Communication skills Complaint handling skills TECHNICAL COMPETENCIES: -Computer literacy adapted to the field of training: -Comprehensive Opera PMS knowledge -Microsoft Excel and Statistical knowledge SCOPE Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night. OVERALL OBJECTIVES The job of the Night Auditor is executed satisfactorily when: 1. Security and comfort of guests is ensured at all times. 2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved. 3. Day end closing is done properly. 4. Financial Policies and Procedures are supported and followed. 5. LQA (Leading Quality Assurance) audit results are 85% and above. 6. CSS (Customer Satisfaction Survey) results are rated on an average with ?5? and above. MAIN RESPONSIBILITIES I. Process guest registrations, including the computation and collection of payment. II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server. III. Prepare express checkout folios. IV. Maintain room status inventory. V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff. VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages. VII. Maintain knowledge of key competitors' products. VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction. IX. Ensure paperwork to guests and other divisions is processed in a timely manner. X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. XI. Deliver any financial reports as required. XII. Ensure timely compilation Front Office reports. XIII. Generate, print and distribute daily and weekly reports. XIV. Complete and verify all audit paperwork and shift reports. XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs. XVI. Participate in training programs as required. XVII. Support the training and development initiatives of HR or other departments. XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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24/08/2026
Receptionist - HNH HospitalityNuovo!
L'hotel Best Western CTC Hotel di San Giovanni Lupatoto (VR), facente parte del gruppo HNH Hospitality, ricerca un* Receptionist da inserire nel team del front.
Di cosa ti occuperai:
- Accoglienza dell'ospite
- Check in & Check-out
- Gestione del centralino telefonico
- Fornire supporto all'ospite per la durata dell'intero soggiorno
- Veicolare le informazioni necessarie agli altri reparti in ottica di offrire il miglior servizio possibile all'ospite
Chi stiamo cercando:
Persone con esperienza pregressa di almeno 1 anno in contesti di pari categoria. Gradita una buona conoscenza della lingua inglese e del gestionale Opera. Spiccato senso di responsabilità e precisione, empatia, abilità comunicative completano il profilo.
Gestirai il tuo lavoro in linea con le procedure aziendali garantendo il rispetto dell'immagine della struttura in termini di efficienza e standard di qualità.
Cosa Offriamo:
- Contratto a tempo determinato inizale a scopo stabilizzazione
- RAL 22-23 con inserimento al C3 del CCNL Industria Turistica AICA
- Staff rate e family&friends per soggiornare nei nostri hotel a tariffe agevolate
- Cena offerta in una delle nostre strutture a tua scelta nel mese del tuo compleanno
- Maggiorazioni aggiuntive per le ore lavorate di sabato e domenica
- Mensa aziendale
La struttura non è in grado di fornire alloggio, pertanto cerchiamo persone residenti o domiciliate nel territorio.
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24/08/2026
