Putting the customer at the center: this is the mission of call center operators, front-office staff, and technical support specialists you find here. The search extends to any role related to assistance and customer care, offering opportunities in e-commerce, service companies, and modern contact centers focusing on end-user satisfaction.
Find jobs for Customer Service in Italy, Praiano:16
11/11/2026 New!
| Italy, Campania, Praiano - Hosco |
| Under the general guidance of the Director of Sales & Marketing and the Revenue Specialist, the Reservations Manager ensures the smooth operation of the Reservations Department to achieve rooms sales targets and maximize revenue. We are looking for a true hospitality professional, highly motivated, with the flair to deliver service at the highest level. He/She needs to have strong understanding of distribution platforms, programs and channels. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| An opportunity has arisen for a Night Manager to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities of this role are: - Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan. - Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day. - Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests. - Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report. - Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs. - Ensure Guest Services Executives are punctual, well-groomed, and provide a high level of service, including meeting and escorting VIP guests. - Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary. - Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid-Outs with proper justification. - Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues. |
11/11/2026 New!
| Italy, Campania, Capri - Hosco |
| Per la stagione 2027 (Marzo - Ottobre) ad ampliamento del proprio organico ricerchiamo: Front Office Agent che seguendo le linee guida del Front Office Manager è responsabile di quanto segue - Gestione delle attività ordinarie di front office - Gestione delle attività di guest relations - Rispetto degli standard di accoglienza de Il Capri Hotel - Rispetto della privacy e riservatezza degli ospiti Requisiti richiesti - Esperienza di front office e guest relation di almeno 2 anni in hotel di lusso - Conoscenza di 2 lingue internazionali (inglese obbligatorio) - Conoscenza delle regole di base di amministrazione alberghiera - Conoscenza di base dei PMS d'hotel (gradita la conoscenza di Protel) - Fortemente orientato al cliente, solare, puntuale e attento ai dettagli - Predisposizione al lavoro di squadra - Cortesia, serietà e discrezione - Orientamento al problem solving Offriamo: - Condizioni economiche e contrattuali in linea con la professionalità ed esperienza acquisita - Gestione equilibrata del tempo di lavoro - Formazione continua: corsi di intelligenza emotiva e team building, di revenue management, storia dell'arte e del paesaggio del nostro territorio - Linee guida e organigramma aziendale chiaro e definito Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses. - Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service. - Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments. - Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments. - Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures. - Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary. - Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues. - Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required. - Ensure compliance with hotel SOPs, data protection requirements, and established service standards. - Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams. |
11/11/2026 New!
| Italy, Campania, Sorrento - Hosco |
| Il Grand Hotel Excelsior Vittoria, storico albergo 5 stelle lusso e membro di The Leading Hotels of the World, ricerca una risorsa da inserire nel proprio Ufficio Prenotazioni, con responsabilità nella gestione delle prenotazioni individuali e delle richieste provenienti dal mercato internazionale del turismo di lusso. Principali responsabilità - - Gestione delle richieste di prenotazione individuali provenienti da telefono, email, sito ufficiale e altri canali distributivi. - Gestione delle prenotazioni provenienti da Consortia, Tour Operator e Travel Agent nazionali e internazionali. - Elaborazione di offerte personalizzate, con particolare attenzione alla valorizzazione delle categorie superiori, Junior Suite e Suite. - Verifica della corretta applicazione delle tariffe, dei benefit, delle condizioni contrattuali e delle commissioni previste per i diversi partner commerciali. - Attività di follow-up commerciale finalizzata alla conversione delle richieste in prenotazioni confermate. - Attività di upselling e cross-selling, valorizzando le esperienze e i servizi dell'albergo. - Inserimento, aggiornamento e controllo delle prenotazioni nel PMS, garantendo l'accuratezza dei dati e dei profili degli ospiti. - Collaborazione con i reparti Sales, Revenue Management, Front Office e Concierge. - Gestione professionale delle richieste particolari e delle eventuali criticità relative alle prenotazioni. Sede e organizzazione del lavoro - - Sede di lavoro prevalente: Napoli. - Presenza presso il Grand Hotel Excelsior Vittoria di Sorrento: richiesta per 1?2 giorni alla settimana, secondo le esigenze operative. - Organizzazione del lavoro: cinque giorni lavorativi alla settimana. - Disponibilità agli spostamenti periodici tra Napoli e Sorrento. - Inquadramento e trattamento economico commisurati all'esperienza e alle competenze del candidato. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate and professional Reservations Manager to join Jumeirah Capri Palace for the summer season 2027. The main duties and responsibilities are: - Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives. - Work closely with the team to maximize revenue opportunities and reduce operational inefficiencies. - Attend meetings related to reservations and share relevant insights on performance and trends. - Monitor automated reservation services to ensure optimal capacity and resolve any service degradation. - Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments. - Ensure training of new colleagues in the department and hotels is planned and scheduled in advance. - Oversee all aspects of people management, including development, target setting, reviews, and performance. - Act as a point of contact for reservations with external partners, managing and maintaining relationships. - Act in the absence of the Director of Reservations and perform other duties as required by management. - Act as a point of contact for reservations with external partners, managing and maintaining relationships. |
11/11/2026 New!
| Italy, Campania, Capri - Hosco |
| ABOUT THE ROLE The Guest Greeter is responsible for welcoming JK Place Capri guests at the port upon arrival, assisting them during departure, and supporting the smooth coordination of hotel transfers and luggage, in line with the JK Place philosophy and luxury hospitality standards. As the first and last JK Place representative guests meet on the island, the Guest Greeter creates a warm, reassuring, and highly personalised welcome and farewell. The role requires attentive guest recognition, clear communication, discretion, practical knowledge of port operations, and close collaboration with drivers, porters, Front Office, Concierge, and transport providers to ensure every journey is seamless. KEY RESPONSIBILITIES - Monitor expected ferry and hydrofoil arrivals and departures, remaining informed of schedule changes, delays, cancellations, and relevant port conditions. - Meet arriving guests at the agreed port location with a warm, polished, and recognisable JK Place welcome. - Confirm guest names and transfer details discreetly, and communicate arrivals promptly to drivers, porters, Front Office, and Concierge colleagues. - Guide guests safely and efficiently from the port to the correct hotel vehicle or meeting point, offering immediate assistance and practical information. - Coordinate the collection, identification, tagging, and transfer of luggage, ensuring that belongings are handled carefully and assigned to the correct guest and vehicle. - Support drivers by communicating guest movements, confirming passenger and luggage details, organising pick-up points, and facilitating efficient loading and departure from the port. - Help maintain an orderly flow around hotel vehicles and meeting areas while complying with port access, traffic, and safety requirements. - Assist departing guests at the port, coordinate luggage unloading and handover, guide them to the correct boarding area, and offer a warm and courteous farewell. - Provide accurate practical information about embarkation points, ticket offices, waiting areas, and service updates. - Provide thoughtful assistance to elderly guests, families, and guests requiring additional support, while respecting individual needs and dignity. - Remain reachable throughout the shift and communicate delays, missed connections, misplaced luggage, guest concerns, or other operational issues without delay. - Handle guest names, travel arrangements, and personal belongings with complete discretion, following hotel and port safety, security, lost-property, and emergency procedures. |
11/11/2026 New!
| Italy, Campania, Capri - Hosco |
| Per la stagione 2027 (Aprile - Ottobre) ad ampliamento del proprio organico ricerchiamo: Front Office Agent che seguendo le linee guida del Front Office Manager è responsabile di quanto segue - Gestione delle attività ordinarie di front office - Gestione delle attività di guest relations - Rispetto degli standard di accoglienza de Il Capri Hotel - Rispetto della privacy e riservatezza degli ospiti Requisiti richiesti - Esperienza di front office e guest relation di almeno 2 anni in hotel di lusso - Conoscenza di 2 lingue internazionali (inglese obbligatorio) - Conoscenza delle regole di base di amministrazione alberghiera - Conoscenza di base dei PMS d'hotel (gradita la conoscenza di Protel) - Fortemente orientato al cliente, solare, puntuale e attento ai dettagli - Predisposizione al lavoro di squadra - Cortesia, serietà e discrezione - Orientamento al problem solving Offriamo: - Condizioni economiche e contrattuali in linea con la professionalità ed esperienza acquisita - Gestione equilibrata del tempo di lavoro - Formazione continua: corsi di intelligenza emotiva e team building, di revenue management, storia dell'arte e del paesaggio del nostro territorio - Linee guida e organigramma aziendale chiaro e definito Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season 2027. The main duties and responsibilities are: - Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives. - Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies. - Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings. - Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution. - Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution. - Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency. - Motivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement. - Conduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members. - Regularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Reservations Agent to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: • Assisting and advising customers displaying excellent knowledge of the variety of options provided. • Making reservations for customers based on their requirements and preferences. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process according to Jumeirah standards. • Up-selling, when appropriate, by informing customers of additional services or special packages. • Providing support to customers who may need to amend or cancel a reservation. |
11/11/2026 New!
| Italy, Campania, Capri - Hosco |
| ABOUT THE ROLE The Front Office Manager is responsible for leading and overseeing all Front Office operations, ensuring the delivery of exceptional, personalized, and seamless guest experiences in line with the JK Place philosophy and service standards. As a key leader within the hotel, the Front Office Manager inspires, develops, and supports the Front Office team while maintaining the highest levels of guest satisfaction, operational excellence, and team engagement. This role serves as a bridge between guests and operational departments, ensuring that every guest journey reflects the elegance, warmth, discretion, and attention to detail that define JK Place. KEY RESPONSIBILITIES - Lead, motivate, and develop the Front Office team, fostering a culture of excellence, accountability, teamwork, and genuine hospitality. - Oversee all Front Office operations, including reception, guest relations, concierge coordination, arrivals, departures, and daily administrative activities. - Ensure the seamless execution of check-in and check-out procedures in accordance with JK Place standards and luxury hospitality best practices. - Monitor daily arrivals, departures, VIP guests, repeat guests, special occasions, and guest preferences to ensure personalized service delivery. - Coordinate with the Reservations Department to review booking information, guest profiles, preferences, and special requests, ensuring all details are communicated and actioned before arrival. - Supervise the management of concierge requests, including transfers, restaurant reservations, private tours, yacht charters, and bespoke guest experiences. - Actively engage with guests throughout their stay, anticipating needs, resolving concerns, and ensuring exceptional guest satisfaction. - Handle guest feedback, complaints, and service recovery situations professionally, discreetly, and proactively, ensuring timely and effective resolutions. - Promote and cultivate a culture of personalization by maintaining and enriching guest profiles, preferences, and historical records for future stays. - Collaborate closely with Housekeeping, Food & Beverage, Reservations, Maintenance, and other departments to ensure seamless communication and operational efficiency. - Monitor Front Office performance indicators, guest satisfaction scores, service standards, and operational procedures, implementing improvements when necessary. - Prepare staff schedules, manage labor costs, and ensure adequate staffing levels to meet operational requirements. - Conduct regular training, coaching, and performance evaluations to support employee development and maintain service excellence. - Ensure accurate management of cashiering procedures, billing, payments, financial controls, and daily reports. - Maintain compliance with company policies, health and safety regulations, privacy standards, and local legal requirements. - Contribute to revenue optimization opportunities through effective room allocation, upselling initiatives, guest engagement, and interdepartmental collaboration. - Act as a role model and ambassador of the JK Place culture, consistently demonstrating professionalism, integrity, respect, and a commitment to excellence. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Greet guests upon arrival and assist with check-in, orientation, and general inquiries. - Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments. - Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations. - Prepare and update guest profiles, noting preferences and special requirements for personalized service. - Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members. - Ensure compliance with SOPs, grooming standards, and health and safety protocols. - Support the team in managing reservations, confirmations, and guest correspondence. - Handle guest complaints professionally and escalate complex issues to senior colleagues. - Promote hotel services and upsell opportunities to enhance guest experience and revenue. |
11/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently. - Respond promptly to guest inquiries and requests, ensuring personalized service. - Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs. - Handle special requests such as transportation, dining reservations, and amenities. - Resolve minor guest complaints professionally and escalate complex issues when necessary. - Promote hotel services and amenities, upselling where appropriate. - Maintain accurate guest records and ensure compliance with service standards. - Support VIP and repeat guest recognition programs. - Uphold safety, security, and privacy protocols at all times |
11/11/2026 New!
| Italy, Campania, Positano - Hosco |
| Siamo alla ricerca una figura professionale da inserire nel proprio organico con il ruolo di Portiere Notturno (aprile - ottobre). La risorsa si occuperà dell'accoglienza degli ospiti, della gestione delle attività di reception durante il turno notturno e delle operazioni di chiusura giornaliera. Requisiti richiesti: - Esperienza, preferibilmente maturata in strutture alberghiere. - Ottime capacità relazionali e orientamento all'ospite. - Professionalità, affidabilità e discrezione. - Buona conoscenza della lingua inglese. - Disponibilità al lavoro notturno. Si offre inserimento in un ambiente professionale e dinamico. |
11/11/2026 New!
| Italy, Campania, Capri - Hosco |
| ABOUT THE ROLE The Front Office Agent is a key ambassador of the JK Place brand and philosophy, responsible for delivering exceptional and personalized guest experiences from arrival to departure. As the first and last point of contact for our guests, this role combines operational excellence with genuine hospitality, ensuring every interaction reflects the warmth, elegance, discretion, and attention to detail that define JK Place. KEY RESPONSIBILITIES - Welcome guests with warmth, professionalism, and genuine hospitality, ensuring an exceptional arrival and departure experience. - Manage all check-in and check-out procedures efficiently and accurately, in accordance with JK Place standards. - Provide support in managing the concierge mailbox, handling concierge requests, and coordinating transfers, tours, and bespoke guest experiences. - Review guest information, preferences, special requests, and booking notes provided by the Reservations Department, ensuring all relevant details are prepared and communicated in advance. - Anticipate guest needs and preferences, creating bespoke experiences while actively contributing to the development and enrichment of in-house guest profiles for future stays. - Handle guest inquiries, requests, feedback, and complaints in a professional, discreet, and proactive manner. - Provide guests with accurate information regarding hotel services, facilities, transportation, local attractions, and dining recommendations. - Coordinate closely with Housekeeping, Concierge, Food & Beverage, Reservations, and Maintenance teams to ensure seamless guest experiences. - Process payments, invoices, and billing-related activities with accuracy and confidentiality. - Monitor daily arrivals, departures, VIP guests, and special requests to ensure service excellence. - Act as a role model and cultural ambassador for the organization, transmitting the values of respect, teamwork, professionalism, and excellence, while promoting a positive and cooperative working environment. - Maintain the highest standards of presentation, organization, and professionalism within the Front Office area. - Ensure compliance with company policies, health and safety regulations, and guest privacy standards. - Contribute to the hotel's reputation and commercial success through guest engagement and the delivery of exceptional experiences that strengthen guest loyalty and brand positioning. |
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