Find jobs for room division manager in Italy25
09/10/2026 New!
| Italy, Veneto, Venice - Hosco |
| San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024! We are looking for: JOB TITLE: Night Auditor DEPARTMENT: Front Office REPORTS TO: Night Manager / Front Office Manager NATIONALITY: Eligible for a working permit in Italy EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management EXPERIENCE: To fill the position, we require: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel LANGUAGE: Ability to work and communicate in a multinational environment Italian ? excellent oral and written skills English ? excellent oral and written skills Additional language ? beneficial COMPETENCIES: Include the skills the candidate must have to fill this position: Communication skills Complaint handling skills TECHNICAL COMPETENCIES: -Computer literacy adapted to the field of training: -Comprehensive Opera PMS knowledge -Microsoft Excel and Statistical knowledge SCOPE Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night. OVERALL OBJECTIVES The job of the Night Auditor is executed satisfactorily when: 1. Security and comfort of guests is ensured at all times. 2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved. 3. Day end closing is done properly. 4. Financial Policies and Procedures are supported and followed. 5. LQA (Leading Quality Assurance) audit results are 85% and above. 6. CSS (Customer Satisfaction Survey) results are rated on an average with ?5? and above. MAIN RESPONSIBILITIES I. Process guest registrations, including the computation and collection of payment. II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server. III. Prepare express checkout folios. IV. Maintain room status inventory. V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff. VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages. VII. Maintain knowledge of key competitors' products. VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction. IX. Ensure paperwork to guests and other divisions is processed in a timely manner. X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. XI. Deliver any financial reports as required. XII. Ensure timely compilation Front Office reports. XIII. Generate, print and distribute daily and weekly reports. XIV. Complete and verify all audit paperwork and shift reports. XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs. XVI. Participate in training programs as required. XVII. Support the training and development initiatives of HR or other departments. XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. |
09/10/2026 New!
| Italy, Lombardy, Milan - Hosco |
| POSITION SUMMARY Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning. Place of work: Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries. Basic requirements: Qualifications: 1.A College Degree or in the process of receiving one. 2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. 3.Ability to provide legible communication. 4.Ability to compute basic mathematical calculations. 5.Knowledge of computers. Desirable: 1. Training in the hospitality industry. 2. Previous experience as a Front Office Receptionist in a luxury market. 3. Fluency in a second language. 4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant. Essential Skills: 1.Must have a professional image and personality exuding confidence and leadership skills. 2.Ability to smile at all times. 3.Ability to remain stationary at an assigned post for an extended period of time. 4.Ability to understand guest inquiries and provide responses. 5.Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 6.Ability to focus attention on guest needs, remaining calm and courteous. 7.Ability to think clearly, quickly, maintains concentration and makes concise decisions. 8.Ability to work well under the pressure of coordinating many requests at any given time. 9.Ability to prioritize, organize and follow up. 10.Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time. 11.High attention to details. 12.Ability to input and access data in a computer. 13.Ability to ensure security of guestroom access. 14.Ability to maintain confidentiality of all guest information and pertinent hotel data. 15.Ability to perform job functions with minimal supervision. 16.Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment. 17.Ability to resolve guest opportunities. 18.Ability to work cohesively with other departments and co-workers as part of a team. 19.Ability to be flexible as the job changes. 20.Ability to work flexible hours, including weekends, holidays and evenings if necessary. 21.Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. Primary job functions: 1. Obtain assigned bank and ensure accuracy of contracted monies. 2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved. 3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures. 4. Meet with supervisor to review daily assignments and priorities. 5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations. 6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance. 7.Adhere to and practice the Three Steps of Service at all times. 8.Set up work stations with necessary supplies & maintain cleanliness throughout shift. 9.Access all functions of computer systems according to established procedures and standards. 10.Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed. 11.Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed): a)Confirm or if necessary walk-in a reservation and review all details as well as any special noted information. b)Verify guest information and register guest in the computer. c)Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp). d)Asign guestroom. e)Advice guest of any messages, mail, faxes, etc, received for them. f)Communicate services and amenities included in packages to guests on packages. g)Obtain proper identification for tax exempt guests and attach form to registration card. h)Obtain guest signature for designated paperwork. i)Obtain Guest Relations to escort guest. 12.File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes. 13. Issue Safety deposit boxes to guests and ensure security of keys. 14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette: a)Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. b)Offer detailed information on the voice mail system to callers and guest wishing to leave a message. c)Accept and record wake-up call requests; deliver to PBX. 15.Run emergency reports. 16.Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping. 17.Responsible for the daily set up of showrooms in conjunction with Housekeeping. 18.Responsible for monitoring and clearing DNR rooms. 19.Responsible for clearing wait lists in coordination with ERS 20.Maintain the inventory of the hotel: a)Check all comments and requests in reservations. b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's. c)Verify all specialty room blocks. d)Determine how to fill Club and Suites. e)Communicate with The Club Manager/ Club Concierge. f)Block guest recognition's needs daily as needed. g)Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house. h)Check for double blocks and duplicate reservations. i)Confirm or deny upgrades. j)Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed. k)Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm. l)Responsible for communicating and expediting room waits. m)Responsible for orchestrating room moves. 21.Responsible for setting up charge routing and coordinating any special billing requests. 22.Responsible for clearing stay over requests. 23.Responsible for clearing departures. 24.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class. 25.Promote positive guest relations to all individuals approaching the Front Desk. 26.Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 27.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction. 28.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 29.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 30.Collect guest preferences for all guests. 31.Accommodate room changes expediently. 32.Resolve discrepancies on the room status report with Housekeeping. 33.Responsible for completing the Credit Report. 34.Responsible for completing the Room Rate Variance Report. 35.Responsible for controlling and clearing PM accounts. 36.Handle requests for late checkouts according to established hotel procedures. 37.Process all check?outs according to established hotel requirements. a)Present folio to guest and resolve and disputed charges. b)Settle guest accounts following Accounting procedures. c)Request guest comments on their stay. d)Give all departing guests a fond farewell. 38.Process express checkouts throughout the shift. 39.Resolve any late charges. 40.Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests. 41.Conduct group check-ins/outs according to established hotel procedures. 42.Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information. 43.Make reservations for rooms. 44.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so. 45. Adhere to all cashiering procedures: a)Process adjustment vouchers, paid-outs, miscellaneous charges. b)Make change for guests. c)Cash guests' personal checks/travelers checks. d)Settle room accounts. e)Run closing reports count bank at end of shift. f)Complete designated cashier reports. g)Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed. h)Secure your bank. i)Legibly document pertinent information in the logbook. 46.Perform any task assigned by any manager. 47.Successful completion of the training/certification process. 48.Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
09/10/2026 New!
| Italy, Lombardy, Luino - Hosco |
| Caratteristiche della mansione: - Supervisionare, coordinare e supportare lo staff di front office nell'ambito accoglienza - Coordinare l'attività di room division e prendersi cura delle necessità degli ospiti - Monitorare la soddisfazione del cliente e gestire gli eventuali complain - Studiare la strategia commerciale del comparto per attivare le vendite in maniera diretta e attraverso le piattaforme dedicare - Stilare report periodici e definire azioni di gestione e di vendita - Supervisionare e implementare i processi quotidiani del front office e dei reparti ad esso connessi |
09/10/2026 New!
| Italy, Aosta Valley, Breuil-Cervinia - Hosco |
| Il Valtur Cervinia Cristallo Ski Resort è una prestigiosa struttura 5* con 211 camere, situata in una delle più rinomate destinazioni montane italiane. Affiliato a Preferred Hotels & Resorts, l'hotel è sinonimo di eccellenza, benessere e servizio di alto livello. Siamo alla ricerca di un Room Division Manager da inserire nel nostro team per la stagione invernale 2026/2027. Descrizione della posizione La figura selezionata sarà responsabile del coordinamento e della supervisione dei seguenti reparti: - Front Office - Housekeeping - Lifestyle & Guest Relations - Bellstand - Ski Room Attraverso una gestione efficiente delle camere e delle aree comuni, garantirà agli ospiti un soggiorno impeccabile e allineato agli standard di qualità Valtur. Responsabilità principali - Pianificare, organizzare e ottimizzare i processi legati alla gestione delle camere, check-in, check- out e prenotazioni. - Monitorare gli standard di pulizia, manutenzione, accoglienza e sicurezza delle camere e degli spazi comuni. - Gestire il budget dell'area Rooms, inclusi acquisti, forniture e controllo dei costi. - Promuovere la formazione e la crescita professionale del personale, favorendo un ambiente collaborativo e inclusivo. - Gestire le richieste degli ospiti più esigenti e risolvere eventuali reclami con tempestività. - Garantire il rispetto delle normative in materia di sicurezza, igiene e tutela della privacy. Requisiti richiesti Esperienza pregressa nel ruolo maturata presso strutture alberghiere di montagna di categoria minima 4 stelle superior, sia a gestione familiare che appartenenti a compagnie alberghiere con affiliazione a brand internazionali. - Approfondita conoscenza dei reparti Front Office e Housekeeping. - Leadership solida, capacità di coordinamento e motivazione del team. - Eccellenti capacità organizzative, analitiche e di problem solving. - Ottima padronanza del pacchetto Office e conoscenza PMS - Ottima conoscenza della lingua inglese; gradita una seconda lingua straniera. Soft Skills - Leadership inclusiva e orientata all'ascolto. - Passione per il servizio, attenzione al dettaglio e senso di responsabilità. - Adattabilità e gestione efficace dello stress. - Ottime doti relazionali verso clienti e team multiculturali. - Allineamento ai valori aziendali: rispetto, ospitalità, inclusione, trasparenza e lavoro di squadra. Offriamo una RAL da 50.000 a 65.000 Disponibilità richiesta: Lavoro su 6/7 giorni a settimana. Se ami il mondo dell'accoglienza di alta qualità e desideri crescere professionalmente guidando reparti chiave di un resort d'eccellenza, inviaci il tuo CV aggiornato e una lettera motivazionale tramite il nostro portale online. |
09/10/2026 New!
| Italy, Lazio, Rome - Hosco |
| At The St. Regis Rome we are looking for an Executive Assistant manager (EAM) in charge of F&B. JOB SUMMARY Functions as the strategic business leader of the property responsible for food and beverage/culinary operation, including Restaurants/Bars, Room Service, Banquets/Catering, Stewarding and employee cafeteria. Must ensure sanitation and food standards are achieved. The position ensures food and beverage/culinary operations and others hotel operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the departments and developing positive owner relations. Supports the General Manager in monitoring development and implementation of hotel strategies and special project and works with department heads to ensure implementation of the brand service strategy and brand initiatives in order to deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 6 years' experience in the culinary, food and beverage, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. Developing and Maintaining Food and Beverage/Culinary Goals - Develops and implements guidelines and control procedures for purchasing and receiving areas. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Manages department controllable expenses including food cost, supplies, uniforms and equipment. - Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. - Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. - Establishes challenging, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors. Ensuring Culinary Standards and Responsibilities are Met - Provides direction for menu development. - Monitors the quality of raw and cooked food products to ensure that standards are met. - Determines how food should be presented and create decorative food displays. - Recognizes superior quality products, presentations and flavor. - Ensures compliance with food handling and sanitation standards. - Follows proper handling and right temperature of all food products. - Ensures employees maintain required food handling and sanitation certifications. - Maintains purchasing, receiving and food storage standards. - Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Leading Food and Beverage/Culinary Team - Leads kitchen management team and ensures proper supervision and coordination activities of cooks and workers engaged in food preparation. - Demonstrates new cooking techniques and equipment to staff. - Encourages and builds mutual trust, respect, and cooperation among team members. - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. - Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. - Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). - Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Managing Profitability - Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. - Analyzes service issues and identifies trends. - Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. - Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals - Monitors hotel operations sales performance against budget. - Reviews reports and financial statements to determine hotel operations performance against budget. - Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Empowers employees to provide excellent guest service. - Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. - Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). - Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. - Brings issues to the attention of Human Resources as necessary. - Ensures employees are treated fairly and equitably. - Coaches team by providing specific feedback to improve performance. Additional Responsibilities - Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. - Order and purchase equipment and supplies. MANAGEMENT COMPETENCIES Leadership - Adaptability ? Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. - Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. - Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. - Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution - Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. - Driving for Results - Focuses and guides others in accomplishing work objectives. - Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships - Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. - Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. - Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability - Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. - Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise - Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. - Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. - Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. - Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards. - Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. - Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production. - Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. - Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. - Basic Competencies - Fundamental competencies required for accomplishing basic work activities. - Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. - Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. - Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-FG1 Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
09/10/2026 New!
| Italy, Tuscany, Florence - Hosco |
| JOB SUMMARY Areas of responsibility is our Cosimo rooftop Restaurant. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in the Restaurant • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations • Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
09/10/2026 New!
| Italy, Emilia-Romagna, CASTEL SAN PIETRO TERME - JOB CAMERE S.R.L. |
| Job Camere Srl - agenzia per il lavoro specializzata nella ricerca di profili tecnici, seleziona per una struttura alberghiera, una figura di Housekeeping/Prima governante (M/F) da inserire nel team operativo. Attività principali: - Coordinamento cameriere ai piani e facchini - Pianificazione turni, ferie e sostituzioni - Assegnazione camere (arrivi, partenze, fermate) - Controllo qualità camere e aree comuni - Gestione criticità operative - Interfaccia con governante interna e referente aziendale - Monitoraggio attività e reportistica giornaliera - Gestione approvvigionamenti prodotti di pulizia Luogo: Castel San Pietro Terme (BO) Orario: full time, turni 7:30 ? 16:00, dal lunedì alla domenica con riposo Altro: disponibilità di alloggio condiviso. #offertedelmese ● Esperienza comprovata nel ruolo in hotel 4/5** ● Capacità di gestione del personale ● Ottime doti organizzative e orientamento alla qualità ● Utilizzo base strumenti informatici (mail, Excel, Word) ● Flessibilità oraria (turni, weekend, festivi) ● Automunito/a (preferenziale) Job Camere S.r.l. è regolarmente autorizzata dal Ministero del Lavoro ai sensi del D.lgs. 276/03 - (Aut. Def. Min. Lav. Prot. 13/I/0013604 del 15/10/09 sez. 1) Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. I candidati ambosessi sono invitati a leggere su jobcamere.com l'informativa sulla privacy ai sensi dell art.13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR), D.Lgs. 196/03). RAL da 18000,00 a 19000,00 euro (fascia soggetta a riproporzione in funzione della durata del periodo contrattuale e dell'effettivo monte ore) |
09/10/2026 New!
| Italy, Lazio, Rome - Hosco |
| JOB SUMMARY At the St. Regis Rome we are looking for a Director of Groups. Reporting to the Director of Sales, the Director of Groups & MICE is responsible for managing and driving the hotel's business related to group bookings, meetings, incentives, conferences, and events. This role requires a strategic and client-focused approach to create bespoke experiences for high-profile clients and corporate groups. The Director will lead the development and execution of all MICE business strategies, working closely with the sales, marketing, and operations teams to ensure seamless delivery of exceptional service and memorable events, all while driving revenue growth and positioning the hotel as a leading destination for luxury groups and events. CORE WORK ACTIVITIES MICE Sales Strategy and Business Development: - Develop and implement comprehensive sales strategies to attract MICE business (corporate groups, conferences, events, and incentive programs) to the hotel. - Nurture existing relationships with key decision-makers in the MICE sector, including meeting planners, travel agents, and event organizers. - Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations. - Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals. - Understand clients' specific event needs and customize solutions that align with the hotel's luxury offerings. - Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution. - Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel's high standards of service, quality, and luxury. - Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the St Regis brand - Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. Revenue and Budget Management: - Set revenue targets and work with the sales and marketing teams to develop pricing strategies for MICE events and group bookings. - Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards. - Analyze booking trends, forecast demand, and develop strategies to increase group and event business during off-peak periods. - Track and analyze the performance of MICE accounts, including revenue, client satisfaction, and event outcomes. - Prepare detailed reports and presentations for senior management, highlighting key successes, areas for improvement, and strategic recommendations. - Maintain accurate records of MICE sales, bookings, and client information in the CRM system. - Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. Team Leadership and Development: - Lead and mentor a team of MICE sales professionals, group sales managers and event coordinators ensuring they are aligned with the hotel's luxury brand and service standards. - Provide training and development opportunities to enhance the team's product knowledge, sales techniques, and customer service skills. - Foster a collaborative environment with internal departments (sales, catering, operations, and front desk) to ensure smooth and efficient event execution. - Develops a close working relationship with internal and external stakeholders. - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. - Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives. This role is essential in positioning the hotel as a top-tier destination for meetings, conferences, and events by ensuring the successful development and delivery of high-end group bookings. The Director of Groups & MICE plays a key role in achieving the hotel's financial goals while delivering an unforgettable experience for clients. Key Skills: - In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business. - Ability to develop new emerging markets with a methodical and proactive sales approach - Must posses strong decision making selling and negotiation. Excellent communication and interpersonal skills. - Proactively position and market the property to remain a market leader and strengthen St Regis brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives. - Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected. - Assist in the development of the annual budget plan, ensure projects are executed for all market areas as stated in the hotel budget with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc. Education and Experience: - A minimum of 4-year bachelor's degree in business administration, Marketing, Hotel Management, or related major. - A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth. - Strong existing client base and relationships within key feeder markets (North America & Europe). - Proven track record of successful MICE sales, business development, and client relationship management in the luxury hospitality sector. - Exceptional leadership and interpersonal skills, with the ability to manage, mentor, and be a point of reference on the group business for the hotel. Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success. - Reading, writing and oral proficiency in the Italian and English language. Other languages such as Spanish are a plus. - Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and internal systems, such as: Opera. #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
09/10/2026 New!
| Italy - Hosco |
| Quale sarà la tua missione? In qualità di Portiere Notturno sarai responsabile dell'accoglienza dell'hotel durante le ore notturne e garantirai la qualità dei servizi offerti agli ospiti. Cosa dovrai fare? - Far quadrare la contabilità del turno di giorno. - Gestire l'attività di reception e occuparti del check-in e del check-out degli ospiti. - Garantire la soddisfazione dei clienti programmando le sveglie e altre attività di concierge in base alle loro preferenze. - Gestire le richieste e i reclami dei clienti e dare istruzioni al personale o ai reparti. - Preparare fatture, ricevute e assegni per fornitori, dipendenti e appaltatori. - Gestire e aggiornare tutta la documentazione ufficiale relativa alla posizione. - Assicurarsi che tutte le attività di fine giornata siano state eseguite con successo dai dipendenti di tutti i reparti. - Rispondere alle chiamate e alle domande relative a potenziali prenotazioni. Cosa stiamo cercando? - Esperienza professionale in ruoli simili. - Conoscenza dell'inglese e preferibilmente di un'altra lingua straniera (conoscenza della lingua parlata). - Diploma di istruzione secondaria o corso professionale adeguato alla funzione (preferibile). - Laurea in Gestione alberghiera o Scienze del turismo (preferibile). - Buon livello di cultura generale e del luogo in cui si trova l'hotel. - Competenze informatiche, Microsoft Office, Internet, database e applicazioni specifiche per la ricettività e l'ospitalità. - Un sorriso sincero. - Buona presenza e simpatia. - Orientamento al cliente. - Passione per il servizio. - Atteggiamento professionale. - Lavoro di squadra. - Autonomia e iniziativa. - Flessibilità oraria. - Puntualità e presenza - Ottime capacità organizzative Compensation RAL a partire da 25K. La retribuzione sarà commisurata all'esperienza, alle competenze e al livello di seniority del/la candidato/a. Perché scegliere noi? In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: - Esperienza mondiale - diversità di 150 nazionalità diverse. - Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. - Ampia gamma di programmi di formazione per migliorare le proprie competenze. - Iniziative di benessere, tra cui condizioni di lavoro flessibili. - Programmi di riconoscimento per i membri del team, tra cui le date memorabili. - Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. - Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale. |
09/10/2026 New!
| Italy, Lazio, Rome - Hosco |
| Il DoubleTree by Hilton Roma Monti, sito nel cuore pulsante del Rione Monti e gestito dal gruppo HNH Hospitality, ricerca un* Hotel Manager. L' Hotel Manager costituisce il punto di riferimento operativo che contribuisce agli obiettivi strategici della struttura. L'obiettivo principale sarà garantire l'eccellenza e la qualità del servizio per cui il DoubleTree by Hilton Rome Monti è riconosciuto, assicurando la sostenibilità economica ed operativa della struttura. Riportando al Direttore Operativo di Cluster e coordinando direttamente i Manager di reparto, sarà responsabile di: - Supervisionare l'operato quotidiano dei reparti Front Office, Housekeeping, F&B ed Eventi, Reservation e Maintenance garantendo la massima efficienza, l'attenzione al dettaglio e una costante elevata Guest Satisfaction. - Assicurare il pieno rispetto e l'applicazione degli standard, delle procedure e dell'utilizzo dei sistemi gestionali previsti dal gruppo HNH Hospitality e dal brand Hilton. - Contribuire alla stesura del budget, analizzare periodicamente forecast, P&L e KPI economici; monitorare il controllo dei costi e l'ottimizzazione dei ricavi per garantire il raggiungimento degli obiettivi di redditività e sostenibilità finanziaria. - Coordinare i capireparto definendo priorità e obiettivi; guidare, motivare e sviluppare le risorse con focus su retention, clima aziendale positivo e collaborazione interdipartimentale. - Gestire i rapporti istituzionali con enti locali, fornitori e associazioni del territorio. Chi stiamo cercando: Il/La candidat* ideale ha maturato almeno 2 anni di esperienza nel ruolo, oppure una solida esperienza pregressa (almeno 3-5 anni) in ruoli di responsabilità quali Operations Manager, Room Division Manager o Deputy GM in strutture di catene internazionali. Gradita una precedente esperienza nella catena Hilton. Spiccata attitudine al lavoro per obiettivi, solida capacità di lettura ed analisi dei principali KPI di performance alberghiera come GOP, labor cost, RevPAR, ADR, Occupancy, GSI, Reputation Score, Quality Assurance. Capacità di guidare e motivare il team, usando un approccio trasparente e orientato al feedback continuo. Capacità di gestire la complessità, ottimizzare la gestione dei costi senza scalfire la qualità del servizio offerto. Immaginiamo un Hotel Manager che delega con fiducia e che si incontra più spesso in hall e nei reparti che dietro una scrivania. Cosa Offriamo: - Inserimento a tempo indeterminato con livello quadro del CCNL Industria Turistica AICA - Pacchetto retributivo composto RAL compresa tra 65.000€ e 73.000€, commisurato alla seniority maturata + MBO annuale legato al raggiungimento dei KPI. - Staff Rate e Family & Friends per soggiornare a tariffe agevolate negli hotel del portfolio HNH Hospitality e del circuito Hilton. - Per il tuo compleanno: Permesso aggiuntivo retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta. |
09/10/2026 New!
| Italy, Campania, Positano - Hosco |
| Si ricerca un addetto/a alla contabilità/amministrazione che abbia maturato una pregressa esperienza in contesti alberghieri e di lusso e buona conoscenza del pacchetto Office. Capacità di lavoro in team, precisione e buone capacità organizzative e si richiede forte senso di responsabilità, educazione e disciplina, voglia di intraprendere un percorso di crescita professionale all'interno di un team di professionisti che seguono un progetto consolidato. |
09/10/2026 New!
| Italy - Hosco |
| In qualità di Assistant Front Office Manager, supporterai il Front Office Manager nella gestione delle funzioni di front office e nella supervisione del personale su base giornaliera. Questo ruolo comporta l'impegno a migliorare continuamente la soddisfazione degli ospiti e dei membri del team e a massimizzare le prestazioni finanziarie del reparto. Cosa dovrai fare? - Gestire e coordinare il reparto, implementando gli standard di servizio e di qualità. - Gestire e monitorare i problemi degli ospiti e garantire la soddisfazione dei clienti. - Collaborare alla supervisione e al controllo del budget del reparto, assicurando risultati positivi e implementando modifiche quando necessario. - Collaborare alla preparazione del forecast mensile. - Controllare e supervisionare la corretta applicazione delle politiche di upselling e cross selling nel team di reception. - Assicurarsi che i membri del team abbiano una conoscenza aggiornata dei prodotti, dei servizi, dei prezzi e delle politiche dell'hotel, nonché delle aree locali, e che siano costantemente formati per apprendere e comprendere le politiche e le pratiche. - Comunicare e trasmettere un messaggio coerente riguardo agli obiettivi della FO e ai risultati attesi, nonché alle informazioni cruciali dell'hotel. Cosa stiamo cercando? - Almeno 2-3 anni di esperienza nel Front Office di un hotel, preferibilmente in un hotel di dimensioni e complessità simili. - Laurea o diploma in gestione alberghiera o equivalente. - È richiesta la conoscenza fluente della lingua locale e un livello elevato di inglese. - Conoscenza di vari programmi informatici (Microsoft Office, TMS, ecc.) e dei sistemi di front office. Conoscenza dei principi di revenue management e delle politiche commerciali. Compensation RAL a partire da 25K. La retribuzione sarà commisurata all'esperienza, alle competenze e al livello di seniority del/la candidato/a. Perché scegliere noi? In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: - Esperienza mondiale - diversità di 150 nazionalità diverse. - Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. - Ampia gamma di programmi di formazione per migliorare le proprie competenze. - Iniziative di benessere, tra cui condizioni di lavoro flessibili. - Programmi di riconoscimento per i membri del team, tra cui le date memorabili. - Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. - Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale. |
09/10/2026 New!
| Italy - Hosco |
| Front Office Supervisor Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team. Located in Piazza della Repubblica, the hotel is one of Rome's leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts. Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage. Key Responsibilities: - Supervise and lead the daily operation of the Front Office - Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures - Act as the main operational reference point for the department on a day-to-day basis - Maintain excellent service standards and a strong guest-focused culture across all shifts - Handle guest enquiries, complaints and service recovery with professionalism and confidence - Support, coach and develop the Front Office team to ensure consistency and performance - Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments - Oversee shift organisation, team presence, and operational follow-up - Ensure compliance with procedures, standards, reporting and system accuracy - Step into a broader departmental leadership role whenever required by the operation - What We Are Looking For - Previous experience in a supervisory or managerial Front Office role within a luxury hotel - Strong operational knowledge of Front Office procedures and guest service standards - Confidence in leading a team and managing the department on a daily basis - A hands-on approach, strong organisational skills and excellent attention to detail - Ability to remain calm and effective in a fast-paced luxury environment - Excellent communication and interpersonal skills - Fluency in English and Italian; additional languages are an advantage - Salary Gross per Year starting from 27k Why Join Us This role offers genuine scope and visibility within a high-profile luxury environment. It is an opportunity to take on a position with real responsibility, work closely with senior Front of House leadership, and contribute directly to the delivery of a refined and memorable guest experience under the Anantara brand, known for immersive luxury hospitality and Unforgettable Journeys. If you are ready for a role that offers the substance of a Front Office Manager position within a new and dynamic structure, we would be delighted to hear from you. |
09/10/2026 New!
| Italy - Hosco |
| In qualità di Assistant Front Office Manager, supporterai il Front Office Manager nella gestione delle funzioni di front office e nella supervisione del personale su base giornaliera. Questo ruolo comporta l'impegno a migliorare continuamente la soddisfazione degli ospiti e dei membri del team e a massimizzare le prestazioni finanziarie del reparto. Cosa dovrai fare? - Gestire e coordinare il reparto, implementando gli standard di servizio e di qualità. - Gestire e monitorare i problemi degli ospiti e garantire la soddisfazione dei clienti. - Collaborare alla supervisione e al controllo del budget del reparto, assicurando risultati positivi e implementando modifiche quando necessario. - Collaborare alla preparazione del forecast mensile. - Controllare e supervisionare la corretta applicazione delle politiche di upselling e cross selling nel team di reception. - Assicurarsi che i membri del team abbiano una conoscenza aggiornata dei prodotti, dei servizi, dei prezzi e delle politiche dell'hotel, nonché delle aree locali, e che siano costantemente formati per apprendere e comprendere le politiche e le pratiche. - Comunicare e trasmettere un messaggio coerente riguardo agli obiettivi della FO e ai risultati attesi, nonché alle informazioni cruciali dell'hotel. Cosa stiamo cercando? - Almeno 2-3 anni di esperienza nel Front Office di un hotel, preferibilmente in un hotel di dimensioni e complessità simili. - Laurea o diploma in gestione alberghiera o equivalente. - È richiesta la conoscenza fluente della lingua locale e un livello elevato di inglese. - Conoscenza di vari programmi informatici (Microsoft Office, TMS, ecc.) e dei sistemi di front office. Conoscenza dei principi di revenue management e delle politiche commerciali. Compensation RAL a partire da 27K. La retribuzione sarà commisurata all'esperienza, alle competenze e al livello di seniority del/la candidato/a. Perché scegliere noi? In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: - Esperienza mondiale - diversità di 150 nazionalità diverse. - Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. - Ampia gamma di programmi di formazione per migliorare le proprie competenze. - Iniziative di benessere, tra cui condizioni di lavoro flessibili. - Programmi di riconoscimento per i membri del team, tra cui le date memorabili. - Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. - Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale. |
26/09/2026
| Italy, Napoli - Michael Page |
| - Coordinare e supervisionare il team operativo per garantire il raggiungimento degli obiettivi di vendita. - Sviluppare strategie commerciali per incrementare il volume di affari nella divisione Road Freight Nazionale (Groupage, FTL, LTL) sul territorio. - Analizzare il mercato e identificare nuove opportunità di business nel settore Trasporti e Distribuzione. - Gestire e mantenere rapporti con i clienti chiave, assicurando elevati standard di servizio. - Monitorare le performance del team, fornendo supporto e formazione per migliorare i risultati. - Collaborare con altri dipartimenti per ottimizzare i processi e le operazioni logistiche. - Redigere report periodici sulle attività e sulle performance del team. - Garantire il rispetto delle normative vigenti nel settore Trasporti e Distribuzione. Cerchiamo una persona che abbia: - Esperienza consolidata nella gestione di team e attività commerciali nel settore Trasporti e Distribuzione. - Ottime capacità di leadership e organizzazione. - Conoscenza approfondita delle dinamiche del mercato della logistica e dei trasporti. - Eccellenti doti comunicative e relazionali per la gestione dei clienti e del team. - Capacità di analisi e problem solving per identificare e implementare soluzioni efficaci. - Padronanza degli strumenti informatici e dei software di gestione logistica. L'azienda opera nel settore Trasporti e Distribuzione ed è situata a Napoli. - Contratto a tempo indeterminato. - RAL compresa tra 65.000 e 75.000 EUR. - Auto aziendale inclusa nel pacchetto. - Sistema di bonus legato agli obiettivi (MBO). Candidati per questa posizione Puoi presentare la candidatura se il ruolo è in linea con la tua esperienza. Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura. |