12/11/2026

Guest Relations Agent - Hotel de la Ville, Rome, Italy

Italy, Lazio, Rome -
Hosco

Job description

GUEST RELATIONS AGENT

In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte, promuoviamo l‘unicità delle nostre destinazioni grazie alle personalità dei nostri collaboratori. Siamo sempre alla ricerca della qualità e ci impegniamo a regalare esperienze indimenticabili ai nostri Ospiti. Se desideri crescere in un ambiente che promuove l‘eccellenza, la qualità e la collaborazione, questa è l‘opportunità giusta per te!

Chi siamo?
Rocco Forte Hotels è una Compagnia di alberghi di lusso, fondata da Sir Rocco Forte e sua sorella Olga Polizzi nel 1996, che ha l‘obiettivo di offrire esperienze uniche e personalizzate in località europee iconiche come Roma, Firenze, Sicilia, Puglia, Regno Unito, Germania e Belgio.

L‘Hotel De La Ville, situato in cima alla famosa Scalinata di Trinità dei Monti è la destinazione più emozionante di Roma. Ispirato all‘epoca del Grand Tour, l‘hotel è un elegante incontro tra l‘architettura del XVIII secolo, un concetto di lusso attuale che offre un servizio ineguagliabile. L‘interno, frutto della collaborazione tra Olga Polizzi e il famoso architetto Tommaso Ziffer, intreccia elementi di design tradizionale con tecnologie all‘avanguardia, offrendo risultati sorprendenti.

Di cosa ti occuperai?
In quanto Guest Relations Agent sarai uno dei contatti principali per i nostri Ospiti: la qualità del soggiorno e l‘attenzione alle necessità dell‘Ospite saranno al centro della tua attività. Nello specifico ti occuperai di:
• Supportare la Guest Relations Manager nella gestione di tutti i servizi per gli Ospiti all‘interno della struttura e nell‘area circostante e gestire tutte le richieste degli ospiti in conformità con le politiche, le procedure e gli standard aziendali;
• Essere il punto di riferimento per gli Ospiti che necessitano di assistenza o informazioni e soddisfare i loro desideri ed esigenze;
• Suggerire e organizzare eventi, escursioni, trasporti ecc. su richiesta degli ospiti dell‘hotel;
• Rispondere al telefono ed effettuare prenotazioni, prendere e distribuire messaggi o posta e inoltrare le chiamate;
• Avere e mantenere un‘approfondita conoscenza dei prodotti, dei servizi, dei prezzi e delle politiche dell‘hotel, nonché una buona conoscenza del territorio;
• Instaurare e mantenere un rapporto personale e professionale con Ospiti e colleghi;
• Supportare tutti gli altri team di reparto al fine di soddisfare tutte le richieste degli Ospiti.

Cosa ti offriamo?
• Opportunità di crescita unica: offriamo percorsi di carriera disegnati sulle tue ambizioni, con possibilità di specializzarti o di crescere.
• Attività di formazione e sviluppo (hard e soft skills) continue e specifiche per ruolo e reparto.
• Ambiente inclusivo e flessibile: siamo una realtà che promuove un ambiente di lavoro inclusivo, che
valorizza la diversità e garantisce un equilibrio tra vita professionale e privata.
• Possibilità di soggiornare presso gli hotel della compagnia ad una tariffa ridotta (35€ a notte) al raggiungimento dei 6 mesi lavorativi. Si avrà diritto anche al 50% di sconto presso bar e ristoranti della Compagnia e al 20% di sconto su trattamenti di benessere presso le nostre Spa e sui prodotti ?Irene Forte?.
• Iniziative per il tuo benessere: portale BenefitHub con scontistiche su beni a 360°, flessibilità oraria e gestione del tempo.
• Un salario competitivo arricchito da un sistema di mance strutturato in maniera equa fra tutti i collaboratori.
• Contratto iniziale a tempo determinato (6 mesi), livello 4, CCNL Turismo; RAL: 23.300€.

Quali requisiti cerchiamo?
• Ottima conoscenza dell‘italiano e dell‘inglese, la conoscenza di una terza lingua è un plus.
• Esperienza professionale in un ruolo analogo;
• Conoscenza del territorio locale (eventi ricorrenti e nuovi, tradizioni, storia dell‘arte, cultura, enogastronomia, sport, etc);
• Familiarità con software di gestione camere (ad es. Opera) e pacchetto Microsoft Office;
• Passione per il servizio e ambizione di crescita professionale;
• Attenzione al dettaglio.

Qual è il nostro iter di selezione?
In Rocco Forte Hotels, puntiamo sulla trasparenza: dopo un primo contatto telefonico o via mail, seguirà un colloquio individuale con il responsabile HR, per approfondire il tuo profilo. Se questi step saranno positivi, seguirà un ultimo colloquio con il Manager di reparto per valutare le tue competenze tecniche. Ti forniremo un feedback chiaro, indipendentemente dall‘esito.

Rocco Forte Hotels è un Equal Opportunity Employer e il presente annuncio garantisce le pari opportunità. I candidati, con l‘invio del loro curriculum, autorizzano Rocco Forte Hotels al trattamento dei dati ai sensi del Regolamento UE 2016/679 (GDPR) e del 196/03 e


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Hospitality / Tourism / Travel
Customer Service

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Front Office Host - The Social HubNew!

Italy, Lazio, Rome

Your Mission, Should You Choose to Accept It As a Front Office Host, you're the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team. In Case You Don't Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do - Welcome guests with genuine warmth and set a great atmosphere from the start - Assist with check-ins, payments and kiosk navigation - Keep the lobby tidy, inviting and buzzing with the right energy - Offer local recommendations and connect guests to events, restaurants and experiences - Jump in with bookings for activities, restaurants and everything in between - Share guest insights and feedback with the team to improve every stay - Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly - Represent TSH by promoting our outlets and spotting upsell opportunities What You'll Have - You have 1-3 years of experience in hospitality or a similar guest-facing role - You bring an energetic, welcoming vibe that makes people feel at home - You're great at switching between tasks without losing your smile - You have a proactive mindset and love turning small moments into memorable ones - You're comfortable with digital tools like PMS, kiosks or guest messaging apps - You communicate clearly in English and Italian - You're a team player who stays cool and confident during busy peaks What We Offer - The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future - The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like  and the  to create meaningful change - The chance to learn and grow in your role with the potential for future growth - Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! - A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best · Starting salary: € 23,739.66 gross per year Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

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12/11/2026


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Booking agent - Tridente CollectionNew!

Italy, Lazio, Rome

Tridente Collection è alla ricerca di un/a booking agent da inserire nel team per le sue strutture nel cuore di Roma.   La risorsa sarà inserita nel reparto prenotazioni e si occuperà nello specifico di: - dare informazioni finalizzate alla vendita in relazione alle strutture alberghiere gestite dal gruppo ai TO, alle agenzie e ai clienti diretti; - gestire le telefonate in ingresso e fornire assistenza telefonica ai clienti; - identificare le esigenze di prenotazione degli ospiti e determinare il tipo di camera appropriato; - creare un'esperienza piacevole nella conversazione, rispondere alle domande relative alle strutture ed ai servizi, mostrando capacità naturali di upselling; - inserire ed aggiornare correttamente i dati all'interno del sistema di prenotazione; - rapportarsi con i colleghi, Direttori e Capi Ricevimento delle strutture alberghiere per gestire richieste speciali, e risolvere eventuali problematiche.   Il candidato ideale è in possesso dei seguenti requisiti: - Esperienza pregressa nel ruolo in alberghi strutturati 4-5 stelle; - Ottima conoscenza della lingua inglese, preferibile la conoscenza di una seconda lingua straniera; - Ottimo utilizzo dei sistemi informatici e di software gestionali alberghieri, preferibilmente Protel; - Ottima conoscenza del settore turistico e dei flussi di domanda; - Proprietà di linguaggio e spiccate capacità comunicative e commerciali.   Si offre un contratto iniziale a tempo determinato, con concrete possibilità di stabilizzazione; inquadramento secondo il contratto collettivo del CCNL Terziario e Commercio ? Confcommercio. RAL tra 23e e 25k La selezione è rivolta ad entrambi i sessi ai sensi della legge 903 / 77.   Inviare Curriculum Vitae con foto e autorizzazione al trattamento dati in base all'art. 13 del D. Lgs. 196/2003 e all'art. 13 GDPR 679/16 all'indirizzo mail specificando nell'oggetto la posizione per la quale ci si candida.

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11/11/2026


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Front Office Agent - OMNIA hotelsNew!

Italy, Lazio, Rome

La posizione Per le nostre strutture di Roma ricerchiamo Front Office Agent da inserire nel team di Ricevimento, un ruolo centrale nell'esperienza di soggiorno dei nostri ospiti e nella rappresentazione quotidiana di OMNIA Hotels. Il Front Office Agent è il primo e principale punto di contatto tra l'hotel e il cliente e incarna pienamente il nostro modo di fare ospitalità: attraverso l'accoglienza e la relazione diretta con l'ospite, contribuisce in modo concreto alla qualità percepita del servizio e all'identità della struttura. Di cosa ti occuperai - Accoglienza degli ospiti e gestione delle fasi di check-in e check-out - Gestione delle prenotazioni, verifica delle disponibilità e assegnazione delle camere - Inserimento, aggiornamento e monitoraggio delle prenotazioni tramite PMS - Gestione della corrispondenza e delle comunicazioni con l'ospite durante il turno - Supporto alle richieste degli ospiti durante il soggiorno, in coordinamento con gli altri reparti - Attività amministrative di base legate al ricevimento (gestione cassa, chiusure, reportistica di turno) - Segnalazione di eventuali anomalie o necessità di intervento tecnico agli uffici competenti Le attività possono variare in funzione della struttura, del turno e dell'organizzazione operativa.

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11/11/2026