Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests‘ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We‘ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you‘re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World‘s Gathering Place‘. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Descrizione dell'aziendaA un'ora dalla splendida Genova, sulle alture della Riviera ligure nota per le raffinate città di mare, i pittoreschi borghi medievali e i villaggi di pescatori, Villa della Pergola si contraddistingue per la sua raffinatezza architettonica fuori dal tempo. In perfetta armonia con i due ettari di giardini botanici circostanti, le quindici suite lussuose e le numerose terrazze panoramiche di questo piccolo paradiso terrestre situato ad Alassio invitano ad assaporare momenti di grande piacere, godendosi la sensazione appagante che offre la splendida vista sul mar Ligure. I paesaggi spettacolari e incontaminati della Riviera di Ponente, i suoi vini e la sua gastronomia variegata e salutare la rendono senz'altro una delle mete più romantiche d'Italia, ideale per una Dolce Vita d'eccezioneSiamo orgogliosi di essere membri di Relais & Châteaux, un'associazione che riunisce oltre 580 proprietà indipendenti tra hotel e ristoranti di prestigio in tutto il mondo. Descrizione del lavoroPer la nostra esclusiva Spa siamo alla ricerca di una figura di Spa Manager/Terapista :Principali responsabilità:- Gestione operativa della Spa: prenotazioni, team di terapisiti, inventario prodotti e standard qualitativi.- Esecuzione trattamenti personalizzati (massaggi, rituali benessere) e creazione di pacchetti su misura.- Formazione staff, promozione Spa e collaborazione con front office per upselling.Qualifiche- Qualifica professionale in estetica/terapie spa (massaggiatore certificato), esperienza in strutture di lusso.- Conoscenza trattamenti luxury, inglese fluente.- Precisione, pulizia, passione per il benessere e flessibilità oraria.Informazioni aggiuntiveCosa offriamo:Inserimento in un ambiente professionale e dinamico, orientato all'eccellenza e alla cura dell'ospite; Opportunità di entrare a far parte di una realtà che valorizza la qualità del servizio, l'attenzione ai dettagli e la passione per l'ospitalità. Contratto a tempo determinato alloggio (a 5 min. a piedi dalla struttura)formazione Comfort Zone Autorizzazione al trattamento dei dati personali Ai sensi del Decreto Legislativo n. 196/2003 e del Regolamento UE 2016/679 (GDPR), i candidati autorizzano espressamente il trattamento dei propri dati personali per le finalità di selezione e assunzione. I dati raccolti saranno trattati in conformità alla normativa sulla privacy e saranno conservati esclusivamente per il tempo necessario al processo di selezione.
Siamo alla ricerca di un/una Sous Chef da inserire presso l'Hotel Europa e Principe delle Nevi, strutture 4 stelle situate a Breuil-Cervinia, ai piedi del Cervino, per la stagione invernale 2026/2027.La posizioneLa risorsa affiancherà l'Executive Chef nella gestione operativa della brigata di cucina, contribuendo a garantire elevati standard qualitativi e un servizio efficiente. Il Sous Chef insieme allo Chef coordinerà le attività quotidiane della cucina, assicurando il corretto svolgimento delle preparazioni e supportando il team durante il servizio.Responsabilità principaliSupportare l'Executive Chef nella gestione della cucina e della brigata.Coordinare il lavoro del personale durante le fasi di preparazione e servizio.Garantire il rispetto degli standard qualitativi e delle ricette aziendali.Supervisionare la preparazione dei piatti, assicurandone qualità, presentazione e tempi di uscita.Gestire ordini, ricevimento e corretta conservazione delle materie prime.Assicurare il rispetto delle normative HACCP e degli standard di igiene e sicurezza alimentare.Collaborare alla definizione dei menù e delle proposte stagionali.Sostituire l'Executive Chef in sua assenza, garantendo la continuità operativa della cucina.
Cerchiamo figure da inserire nell'organico di cucina che comprendono i seguenti ruoli 1 aiuto cuoco da inserire nella brigata del ristorante: figura giovane e pronta a formarsi nella casa, guidata e inserita gradualmente all'interno del team con la prospettiva di fidelizzarsi e crescere nel gruppo potendo diventare nel tempo una risorsa stabile e ripagata
Ricerchiamo una figura che, coordinata alle cariche della cucina, possa prendersi carico dell'organizzazione e dello sviluppo della parte ristorativa dedicata agli eventi. Lo scopo è formare una figura che supportata dalla due brigate coordini, organizzi e possa essere operativa nella gestione della parte eventi costruendo cosi un sistema ottimale e performante per quella specifica. Tutto il percorso offre una crescita importante sino alla crescita di un ruolo di responsabilità e dedizione che riteniamo possa aiutarci a crescere e migliorare nel lavoro quotidiano operativo e gestionale.
CAPO CUOCO / RESPONSABILE CUCINA ? CAMERINI CAFFÈ & BISTRÒ (PAVIA)Azienda: Camerini BistròSede di lavoro: Pavia (PV)Gestione Organico: Coordinamento di una piccola brigata di 2 personeRiporto Gerarchico: Head Chef (Sede Operativa di Bagnaria, PV)CHI SIAMOCamerini 1958 è un punto di riferimento nell'accoglienza e nella ristorazione della provincia di Pavia. Nati con lo storico Caffè & Bistrò di Bagnaria (PV), siamo una realtà dinamica e in costante espansione, oggi presente anche con il nostro Bistrò nel centro storico di Pavia.Scopri di più sul nostro mondo e sulla nostra filosofia:Sito Web: www.camerini1958.itInstagram: @camerini_1958Per il locale di Pavia (35 coperti), cerchiamo un/a Capo Cuoco / Responsabile di Cucina dinamico/a, concreto/a e organizzato/a. Siamo una realtà ristorativa moderna e strutturata, attenta alla qualità della materia prima, all'innovazione dei processi e al benessere lavorativo della brigata.Cosa faraiLa risorsa selezionata avrà la direzione operativa quotidiana della cucina di Pavia e si occuperà di:Gestione del Servizio e della Linea: Preparazione ed esecuzione delle proposte gastronomiche del Bistrò, garantendo costanza d'impiattamento, qualità organolettica e velocità nei picchi di servizio.Coordinamento della Brigata: Gestione, motivazione e organizzazione operativa del piccolo team di cucina (2 risorse).Controllo Gestionale e Food Cost: Monitoraggio delle giacenze di magazzino, gestione degli ordini ai fornitori convenzionati e controllo del Food Cost in linea con i target aziendali.Coordinamento con la Sede Operativa: Lavoro in costante sinergia con l'Head Chef aziendale (con base a Bagnaria), che fornirà le linee guida di menu, i ricettari standardizzati e il supporto strategico.Standard e Conformità: Pianificazione dei turni e applicazione rigorosa dei protocolli HACCP, tracciabilità degli alimenti e norme di sicurezza sul lavoro.Condizioni Contrattuali e BenefitQualità della vita professionale: Pianificazione articolata su 10 servizi settimanali con 2 giorni di riposo garantiti.Contratto: Assunzione a Tempo Determinato 12 mesi con concreta prospettiva di conversione a Tempo Indeterminato. 14a mensilità.Retribuzione: € 1.800,00 - € 2.000,00 netti/mese (commisurata all'effettiva esperienza).Incentivi: Premio di produzione al raggiungimento degli obiettivi aziendali.Sede di lavoro: Pavia centro città PROCESSO DI SELEZIONE E COME CANDIDARSIIstruzioni per candidarsi correttamente alla nostra selezione:1. PRIMO STEP: Invio Candidatura Invia la tua email con CV allegato a camerinicafe@gmail.com. L'oggetto dell'email deve essere rigorosamente in maiuscolo: CANDIDATURA AIUTO CUOCO CAMERINI 19582. SECONDO STEP: Questionario Online Ti invieremo un link per rispondere a un breve questionario online. (Nota: Se non riceverai risposta entro 7 giorni dall'invio della mail, significa che abbiamo valutato il profilo non idoneo).3. TERZO STEP: Colloquio Inverso Fisseremo un appuntamento dove sarai tu a farci tutte le domande che vuoi e sviscereremo tutti i tuoi dubbi. Non vogliamo farti perdere tempo: vogliamo che tu possa conoscerci al meglio e capire se noi facciamo davvero al caso tuo. E viceversa.4. QUARTO STEP: Prova ai Fornelli Vogliamo vedere le tue abilità e il tuo talento in cucina! Organizzeremo una prova pratica nel nostro locale dove preparerai tre portate concordate insieme durante il colloquio.5. QUINTO STEP: Benvenuto/a nel Team Se sei arrivato/a fin qui significa che siamo fatti l'uno per l'altro e che sei la persona giusta per far parte del team del Camerini 1958!
POSITION SUMMARY
Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning.
Place of work:
Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries.
Basic requirements:
Qualifications:
1.A College Degree or in the process of receiving one.
2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
3.Ability to provide legible communication.
4.Ability to compute basic mathematical calculations.
5.Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Essential Skills:
1.Must have a professional image and personality exuding confidence and leadership skills.
2.Ability to smile at all times.
3.Ability to remain stationary at an assigned post for an extended period of time.
4.Ability to understand guest inquiries and provide responses.
5.Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
6.Ability to focus attention on guest needs, remaining calm and courteous.
7.Ability to think clearly, quickly, maintains concentration and makes concise decisions.
8.Ability to work well under the pressure of coordinating many requests at any given time.
9.Ability to prioritize, organize and follow up.
10.Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time.
11.High attention to details.
12.Ability to input and access data in a computer.
13.Ability to ensure security of guestroom access.
14.Ability to maintain confidentiality of all guest information and pertinent hotel data.
15.Ability to perform job functions with minimal supervision.
16.Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment.
17.Ability to resolve guest opportunities.
18.Ability to work cohesively with other departments and co-workers as part of a team.
19.Ability to be flexible as the job changes.
20.Ability to work flexible hours, including weekends, holidays and evenings if necessary.
21.Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace.
Primary job functions:
1. Obtain assigned bank and ensure accuracy of contracted monies.
2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved.
3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures.
4. Meet with supervisor to review daily assignments and priorities.
5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.
6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance.
7.Adhere to and practice the Three Steps of Service at all times.
8.Set up work stations with necessary supplies & maintain cleanliness throughout shift.
9.Access all functions of computer systems according to established procedures and standards.
10.Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed.
11.Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed):
a)Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
b)Verify guest information and register guest in the computer.
c)Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp).
d)Asign guestroom.
e)Advice guest of any messages, mail, faxes, etc, received for them.
f)Communicate services and amenities included in packages to guests on packages.
g)Obtain proper identification for tax exempt guests and attach form to registration card.
h)Obtain guest signature for designated paperwork.
i)Obtain Guest Relations to escort guest.
12.File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes.
13. Issue Safety deposit boxes to guests and ensure security of keys.
14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette:
a)Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
b)Offer detailed information on the voice mail system to callers and guest wishing to leave a message.
c)Accept and record wake-up call requests; deliver to PBX.
15.Run emergency reports.
16.Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping.
17.Responsible for the daily set up of showrooms in conjunction with Housekeeping.
18.Responsible for monitoring and clearing DNR rooms.
19.Responsible for clearing wait lists in coordination with ERS
20.Maintain the inventory of the hotel:
a)Check all comments and requests in reservations.
b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's.
c)Verify all specialty room blocks.
d)Determine how to fill Club and Suites.
e)Communicate with The Club Manager/ Club Concierge.
f)Block guest recognition's needs daily as needed.
g)Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house.
h)Check for double blocks and duplicate reservations.
i)Confirm or deny upgrades.
j)Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed.
k)Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm.
l)Responsible for communicating and expediting room waits.
m)Responsible for orchestrating room moves.
21.Responsible for setting up charge routing and coordinating any special billing requests.
22.Responsible for clearing stay over requests.
23.Responsible for clearing departures.
24.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class.
25.Promote positive guest relations to all individuals approaching the Front Desk.
26.Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
27.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction.
28.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
29.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
30.Collect guest preferences for all guests.
31.Accommodate room changes expediently.
32.Resolve discrepancies on the room status report with Housekeeping.
33.Responsible for completing the Credit Report.
34.Responsible for completing the Room Rate Variance Report.
35.Responsible for controlling and clearing PM accounts.
36.Handle requests for late checkouts according to established hotel procedures.
37.Process all check?outs according to established hotel requirements.
a)Present folio to guest and resolve and disputed charges.
b)Settle guest accounts following Accounting procedures.
c)Request guest comments on their stay.
d)Give all departing guests a fond farewell.
38.Process express checkouts throughout the shift.
39.Resolve any late charges.
40.Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests.
41.Conduct group check-ins/outs according to established hotel procedures.
42.Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information.
43.Make reservations for rooms.
44.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so.
45. Adhere to all cashiering procedures:
a)Process adjustment vouchers, paid-outs, miscellaneous charges.
b)Make change for guests.
c)Cash guests' personal checks/travelers checks.
d)Settle room accounts.
e)Run closing reports count bank at end of shift.
f)Complete designated cashier reports.
g)Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed.
h)Secure your bank.
i)Legibly document pertinent information in the logbook.
46.Perform any task assigned by any manager.
47.Successful completion of the training/certification process.
48.Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Una nuova struttura alberghiera sta aprendo a Milano e stiamo costruendo il team Front Office!
Per questa nuova apertura del nostro gruppo Cluster siamo alla ricerca di persone motivate, dinamiche e appassionate di ospitalità, pronte a entrare a far parte di un progetto in fase di crescita e a contribuire fin dall'inizio alla costruzione della nuova squadra.
La posizione ha carattere d'urgenza.
Principali responsabilità
· Accogliere gli ospiti garantendo un servizio cordiale ed efficiente durante tutte le fasi del soggiorno
· Gestire check-in, check-out e attività di back office amministrativo
· Fornire informazioni sulla struttura e sui servizi, anticipando le esigenze del cliente
· Collaborare con tutti i reparti per assicurare un'esperienza fluida e di qualità
· Gestire richieste, segnalazioni e attività operative quotidiane del ricevimento
Requisiti
· Esperienza nel ruolo / anche breve
· Ottima predisposizione al contatto con il pubblico e problem solving
· Buona conoscenza della lingua inglese; ulteriori lingue costituiscono titolo preferenziale
· Flessibilità a lavorare su turni, inclusi weekend e festivi
· Essere automuniti
· Precisione, affidabilità e spirito di squadra
Si offre
- Contratto secondo il CCNL Turismo;
- RAL compresa tra €23000 e €25000 + eventuali interessanti benefits
- Percorsi di formazione e sviluppo professionale;
- Inserimento in un contesto internazionale e dinamico;
- Possibilità di stabilizzazione all'interno della nostra struttura.
Sede di lavoro: Milano Linate
La ricerca è rivolta a candidati di entrambi i sessi (L. 903/77 e D.Lgs. 198/2006).
Se ami lavorare a contatto con le persone e vuoi essere il primo sorriso che accoglie l'ospite, inviaci la tua candidatura.
POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts ? to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.
MAIN RESPONSIBILITIES
? Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.? Welcome and manage all walk-in guests efficiently and professionally.
? Support the Supervisors and Managers with administrative tasks as required.
? Run operational reports and promptly communicate any discrepancies to relevant departments.
? Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
? Maintain positive guest and colleague interactions, fostering a collaborative work environment.
? Build and maintain strong guest relationships to enhance their stay.
? Collaborate effectively with other departments in the spirit of teamwork.
? Prepare daily, weekly, and monthly reports, including storage control reports.
? Uphold and promote Armani's Values and Culture Characteristics.
? Ensure punctuality and adherence to hotel service standards at all times.
? Handle guest inquiries both in person and over the phone with professionalism.
? Respond appropriately to emergencies and follow hotel safety procedures.
? Manage incoming and outgoing calls, including local, national, and international calls.
? Process guest payments and maintain accurate cash handling procedures.
? Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.
Horstmann Hotels Group, storico Gruppo Alberghiero del Lago di Garda, per la stagione 2026
CERCA
Receptionist per il proprio Camping di Moniga del Garda.
Cerchiamo una persona con esperienza, con la predisposizione all'accoglienza, ottime doti comunicative, intraprendente e solare.
Fattore determinante la conoscenza della lingua tedesca.
Molto apprezzata la conoscenza di Ericsoft.
Si offre:
Contratto stagionale full time (CCNL Turismo e Alberghi 6/7)
Stipendio commisurato al profilo
Vitto e alloggio
possibilità di continuità e crescita
Bonus
