Trova lavoro per rooms division manager in Rome5

09/10/2026
Nuovo!
Italia, Lazio, Rome - Hosco
La posizione Per le nostre strutture di Roma ricerchiamo un Front Office Manager, riferimento per l'organizzazione e il coordinamento del dipartimento Front Office. La figura assicura il corretto svolgimento delle attività di Front Office e Back Office, la qualità dell'accoglienza e il rispetto delle procedure aziendali, in costante collaborazione con la Direzione e le funzioni centrali coinvolte. Il ruolo prevede la gestione del team, il controllo delle attività amministrative di reparto e il coordinamento operativo dei gruppi e degli eventi, secondo l'organizzazione della struttura. Di cosa ti occuperai - Coordinare e supervisionare il team Front Office, organizzando turni e coperture operative, curando la formazione delle nuove risorse e monitorando le performance del reparto; - Supervisionare le fasi di check-in, soggiorno e check-out, assicurando attenzione agli ospiti VIP, alle richieste speciali e alla risoluzione delle eventuali criticità; - Garantire la corretta gestione del PMS, verificando prenotazioni, profili, tariffe, disponibilità e stato delle camere, oltre alla completezza delle informazioni operative; - Coordinare l'operatività dei gruppi, controllando room block, rooming list, assegnazioni delle camere, istruzioni di addebito e conti di gruppo, dall'arrivo alla partenza; - Inserire e aggiornare nel PMS le opzioni relative a gruppi ed eventi e le successive modifiche, in coordinamento con Sales & Events; - Prendere in carico le pratiche di gruppi ed eventi dopo la firma del contratto e il pagamento della prima caparra, curando il monitoraggio dei pagamenti successivi, la gestione operativa e la fatturazione; - Predisporre e diramare gli ordini di servizio giornalieri e settimanali, verificando allestimenti e servizi e coordinando Housekeeping, Manutenzione e Food & Beverage per il corretto svolgimento degli eventi; - Supervisionare la gestione di cassa, depositi, acconti, saldi e fatturazione, verificando la correttezza degli addebiti e delle istruzioni amministrative; - Controllare le attività di Night Audit e le procedure di chiusura giornaliera; - Verificare le commissioni dovute ad agenzie, OTA e altri partner, collaborando con Amministrazione e Finance per quadrature, riconciliazioni e gestione delle anomalie; - Supervisionare inventari, materiali e servizi esterni del reparto, inclusi lavanderia e distributori automatici, controllando consumi, forniture, incassi e necessità di riordino; - Mantenere un coordinamento costante con Housekeeping, Sales & Events, Food & Beverage, Manutenzione e Security per garantire continuità operativa e corretta gestione delle esigenze degli ospiti; - Curare la documentazione del reparto e predisporre la reportistica per la Direzione, condividendo risultati, criticità e necessità di intervento. Le attività relative a gruppi ed eventi possono variare in funzione della struttura e della sua organizzazione operativa.
09/10/2026
Nuovo!
Italia, Lazio, Rome - Hosco
Il DoubleTree by Hilton Roma Monti, sito nel cuore pulsante del Rione Monti e gestito dal gruppo HNH Hospitality, ricerca un* Hotel Manager. L' Hotel Manager costituisce il punto di riferimento operativo che contribuisce agli obiettivi strategici della struttura. L'obiettivo principale sarà garantire l'eccellenza e la qualità del servizio per cui il DoubleTree by Hilton Rome Monti è riconosciuto, assicurando la sostenibilità economica ed operativa della struttura. Riportando al Direttore Operativo di Cluster e coordinando direttamente i Manager di reparto, sarà responsabile di: - Supervisionare l'operato quotidiano dei reparti Front Office, Housekeeping, F&B ed Eventi, Reservation e Maintenance garantendo la massima efficienza, l'attenzione al dettaglio e una costante elevata Guest Satisfaction. - Assicurare il pieno rispetto e l'applicazione degli standard, delle procedure e dell'utilizzo dei sistemi gestionali previsti dal gruppo HNH Hospitality e dal brand Hilton. - Contribuire alla stesura del budget, analizzare periodicamente forecast, P&L e KPI economici; monitorare il controllo dei costi e l'ottimizzazione dei ricavi per garantire il raggiungimento degli obiettivi di redditività e sostenibilità finanziaria. - Coordinare i capireparto definendo priorità e obiettivi; guidare, motivare e sviluppare le risorse con focus su retention, clima aziendale positivo e collaborazione interdipartimentale. - Gestire i rapporti istituzionali con enti locali, fornitori e associazioni del territorio. Chi stiamo cercando: Il/La candidat* ideale ha maturato almeno 2 anni di esperienza nel ruolo, oppure una solida esperienza pregressa (almeno 3-5 anni) in ruoli di responsabilità quali Operations Manager, Room Division Manager o Deputy GM in strutture di catene internazionali. Gradita una precedente esperienza nella catena Hilton. Spiccata attitudine al lavoro per obiettivi, solida capacità di lettura ed analisi dei principali KPI di performance alberghiera come GOP, labor cost, RevPAR, ADR, Occupancy, GSI, Reputation Score, Quality Assurance. Capacità di guidare e motivare il team, usando un approccio trasparente e orientato al feedback continuo. Capacità di gestire la complessità, ottimizzare la gestione dei costi senza scalfire la qualità del servizio offerto. Immaginiamo un Hotel Manager che delega con fiducia e che si incontra più spesso in hall e nei reparti che dietro una scrivania. Cosa Offriamo: - Inserimento a tempo indeterminato con livello quadro del CCNL Industria Turistica AICA - Pacchetto retributivo composto RAL compresa tra 65.000€ e 73.000€, commisurato alla seniority maturata + MBO annuale legato al raggiungimento dei KPI. - Staff Rate e Family & Friends per soggiornare a tariffe agevolate negli hotel del portfolio HNH Hospitality e del circuito Hilton. - Per il tuo compleanno: Permesso aggiuntivo retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta.
09/10/2026
Nuovo!
Italia, Lazio, Rome - Hosco
At The St. Regis Rome we are looking for an Executive Assistant manager (EAM) in charge of F&B. JOB SUMMARY Functions as the strategic business leader of the property responsible for food and beverage/culinary operation, including Restaurants/Bars, Room Service, Banquets/Catering, Stewarding and employee cafeteria. Must ensure sanitation and food standards are achieved.  The position ensures food and beverage/culinary operations and others hotel operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the departments and developing positive owner relations. Supports the General Manager in monitoring development and implementation of hotel strategies and special project and works with department heads to ensure implementation of the brand service strategy and brand initiatives in order to deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE  Education and Experience  - High school diploma or GED; 6 years' experience in the culinary, food and beverage, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. Developing and Maintaining Food and Beverage/Culinary Goals - Develops and implements guidelines and control procedures for purchasing and receiving areas. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Manages department controllable expenses including food cost, supplies, uniforms and equipment. - Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. - Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. - Establishes challenging, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors. Ensuring Culinary Standards and Responsibilities are Met - Provides direction for menu development. - Monitors the quality of raw and cooked food products to ensure that standards are met. - Determines how food should be presented and create decorative food displays. - Recognizes superior quality products, presentations and flavor. - Ensures compliance with food handling and sanitation standards. - Follows proper handling and right temperature of all food products. - Ensures employees maintain required food handling and sanitation certifications. - Maintains purchasing, receiving and food storage standards. - Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Leading Food and Beverage/Culinary Team - Leads kitchen management team and ensures proper supervision and coordination activities of cooks and workers engaged in food preparation. - Demonstrates new cooking techniques and equipment to staff. - Encourages and builds mutual trust, respect, and cooperation among team members. - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. - Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. - Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). - Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Managing Profitability - Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. - Analyzes service issues and identifies trends. - Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. - Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals - Monitors hotel operations sales performance against budget. - Reviews reports and financial statements to determine hotel operations performance against budget. - Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Empowers employees to provide excellent guest service. - Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. - Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). - Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. - Brings issues to the attention of Human Resources as necessary. - Ensures employees are treated fairly and equitably. - Coaches team by providing specific feedback to improve performance. Additional Responsibilities - Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. - Order and purchase equipment and supplies.   MANAGEMENT COMPETENCIES Leadership - Adaptability ? Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  - Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. - Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. - Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution - Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. - Driving for Results - Focuses and guides others in accomplishing work objectives. - Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships - Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. - Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. - Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability - Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. - Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise - Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. - Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. - Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. - Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards.  - Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. - Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production. - Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. - Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. - Basic Competencies - Fundamental competencies required for accomplishing basic work activities. - Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. - Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. - Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.     #LI-FG1 Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
09/10/2026
Nuovo!
Italia, Lazio, Rome - Hosco
JOB SUMMARY At the St. Regis Rome we are looking for a Director of Groups. Reporting to the Director of Sales, the Director of Groups & MICE is responsible for managing and driving the hotel's business related to group bookings, meetings, incentives, conferences, and events. This role requires a strategic and client-focused approach to create bespoke experiences for high-profile clients and corporate groups. The Director will lead the development and execution of all MICE business strategies, working closely with the sales, marketing, and operations teams to ensure seamless delivery of exceptional service and memorable events, all while driving revenue growth and positioning the hotel as a leading destination for luxury groups and events.   CORE WORK ACTIVITIES MICE Sales Strategy and Business Development: - Develop and implement comprehensive sales strategies to attract MICE business (corporate groups, conferences, events, and incentive programs) to the hotel. - Nurture existing relationships with key decision-makers in the MICE sector, including meeting planners, travel agents, and event organizers. - Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations. - Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals. - Understand clients' specific event needs and customize solutions that align with the hotel's luxury offerings. - Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution. - Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel's high standards of service, quality, and luxury. - Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.  - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the St Regis brand  - Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.   Revenue and Budget Management: - Set revenue targets and work with the sales and marketing teams to develop pricing strategies for MICE events and group bookings. - Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards. - Analyze booking trends, forecast demand, and develop strategies to increase group and event business during off-peak periods. - Track and analyze the performance of MICE accounts, including revenue, client satisfaction, and event outcomes. - Prepare detailed reports and presentations for senior management, highlighting key successes, areas for improvement, and strategic recommendations. - Maintain accurate records of MICE sales, bookings, and client information in the CRM system. - Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.   Team Leadership and Development: - Lead and mentor a team of MICE sales professionals, group sales managers and event coordinators ensuring they are aligned with the hotel's luxury brand and service standards. - Provide training and development opportunities to enhance the team's product knowledge, sales techniques, and customer service skills. - Foster a collaborative environment with internal departments (sales, catering, operations, and front desk) to ensure smooth and efficient event execution. - Develops a close working relationship with internal and external stakeholders.  - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.  - Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives.   This role is essential in positioning the hotel as a top-tier destination for meetings, conferences, and events by ensuring the successful development and   delivery of high-end group bookings. The Director of Groups & MICE plays a key role in achieving the hotel's financial goals while delivering an unforgettable experience for clients.   Key Skills:  - In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business.  - Ability to develop new emerging markets with a methodical and proactive sales approach  - Must posses strong decision making selling and negotiation. Excellent communication and interpersonal skills. - Proactively position and market the property to remain a market leader and strengthen St Regis brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.  - Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected. - Assist in the development of the annual budget plan, ensure projects are executed for all market areas as stated in the hotel budget with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.   Education and Experience: - A minimum of 4-year bachelor's degree in business administration, Marketing, Hotel Management, or related major.  - A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth. - Strong existing client base and relationships within key feeder markets (North America & Europe). - Proven track record of successful MICE sales, business development, and client relationship management in the luxury hospitality sector. - Exceptional leadership and interpersonal skills, with the ability to manage, mentor, and be a point of reference on the group business for the hotel. Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success. - Reading, writing and oral proficiency in the Italian and English language. Other languages such as Spanish are a plus. - Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and internal systems, such as: Opera.   #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
09/10/2026
Nuovo!
Italia, Lazio, Rome - Hosco
Alle dipendenze del Front Office Manager, avrai i seguenti compiti: - Essere l'ambasciatore di Casa Monti presso clienti e partner e avere una conoscenza approfondita dell'ambiente della nostra struttura. - Gestire le richieste di prenotazione OTA, dirette e di gruppo. - Garantire un servizio telefonico di alta qualità e il rispetto di tutti gli standard stabiliti dall'hotel. - Contribuire a ottimizzare il tasso di occupazione dell'hotel in linea con la politica commerciale dell'hotel. - Ricevere le chiamate dei clienti e fornire informazioni sui vari servizi dell'hotel. - Monitorare le commissioni. - Mantenere uno stretto contatto con la reception e trasmettere le informazioni al Front Office Manager. - Sviluppare le vendite dell'hotel attraverso azioni di upselling e cross-selling. - Effettuare controlli regolari sui file di prenotazione e verificare la validità delle garanzie fornite. - Gestire gli imprevisti e proporre soluzioni adeguate in stretta collaborazione con i responsabili di linea.