Trova lavoro per after sales manager in Lainate145

06/08/2026
Italia, Lombardia, BUSTO ARSIZIO - Eurointerim
Eurointerim S.p.A. - Filiale di Busto Arsizio ricerca per affermata Attività operante nel settore Food un profilo professionale    RESPONSABILE COMMERCIALE   Descrizione del lavoro: il responsabile commerciale dovrà svolgere le seguenti attività: - Gestione a 360 gradi del locale - Sviluppo del fatturato, con attenzione alla qualità del prodotto servito - Organizzazione del lavoro e gestione del team - Accoglienza e cura del cliente - Organizzazione e gestione ordini e magazzino - Gestione amministrativa e contabile del locale - Coordinamento degli altri 2 locali, con particolare attenzione alla ricerca e attuazione di sinergie commerciali e gestionali fra le 3 unità   Competenze richieste: i requisiti indispensabili per lo svolgimento del ruolo di responsabile commerciale sono: - Solida esperienza (almeno 10 anni) nel ruolo di Direttore di locali simili - Esperienza maturata nel catering costituisce un plus - Ottime capacità di relazione e comunicazione - Titolo di scuola superiore con preferenza diploma di scuola alberghiera - Conoscenza del mondo della caffetteria, pasticceria e drink - Conoscenza approfondita delle norme HACCP e delle norme di sicurezza sul lavoro - Approccio basato su problem solving e spirito imprenditoriale - Predisposizione all'utilizzo dei canali social - Conoscenza della lingua inglese e del pacchetto Office costituiscono un valore aggiunto   Tipo di assunzione: inserimento diretto.   Retribuzione: 1900-2100€ lordi al mese – CCNL: Turismo e pubblici esercizi.   Disponibilità lavorativa: full time.   Luogo di lavoro: Busto Arsizio (VA).   La ricerca si rivolge a candidati ambosessi (D.lgs. n.198/2006); applicandosi all'annuncio il Candidato conferma di aver letto e accettato l'informativa privacy presente al link http://www.eurointerim.it/informativa-per-i-candidati (GDPR - Regolamento UE 2016/679). Eurointerim S.p.A. - Aut. Min.1208 SG del 10/09/2003. Settore: Vendite Ruolo: Commerciale/Vendite RAL: Salario mensile: EUR 1600 - EUR 2000 Anni di esperienza: > 10 anni Tipo di occupazione: Lavoro a tempo indeterminato Inquadramento: Professional / Specialist
11/08/2026
Italia, Lombardia, CESANO BOSCONE - LAVOROPIÙ S.P.A. - AGENZIA PER IL LAVORO
Dettaglio offerta di lavoroLuogo di lavoro: CESANO BOSCONE (MI) Tipo di contratto: Tempo indeterminato Orario: Tempo Pieno Fascia di RAL: 25.000 ? 30.000 € la retribuzione verrà quantificata sulla base di criteri oggettivi e neutri sotto il profilo del genere e alle pertinenti disposizioni del contratto collettivo applicato in relazione alla posizione. Descrizione del ruolo Lavoropiù Spa - Divisione Fashion - ricerca per azienda cliente operante nel settore abbigliamento donna premium, sales assistant con pregressa esperienza nel ruolo da inserire presso il loro punto vendita situato a Cesano Boscone.  La risorsa, all'interno del team si occuperà delle seguenti attività: - Accogliere i clienti alla scoperta del marchio e dei prodotti - Operazioni di magazzino - Vendita assistita - Garantire la manutenzione della boutique per fornire il miglior servizio possibile Si richiede disponibilità nel week end e disponibilità dal 14 settembre 2026. Si offre contratto a tempo determinato di sei mesi (con possibilità di proroga) con inquadramento al V/IV livello del CCNL Commercio; ral 24/25K + ticket restaurant di 9 euro  Orario part time 32 ore: giovedì-domenica oppure venerdì-lunedì, fascia oraria indicativa 11/20,00 Orario full time: da lunedì a domenica nella fascia oraria 10:00 - 19:00 oppure 11:00 - 20:00 (in base alle esigenze del negozio), con due giorni di riposo I colloqui conoscitivi in presenza presso il loro negozio di Milano si svolgeranno nella settimana dal 24 al 28 agosto.        Requisiti- esperienza pregressa nella vendita assistita; - disponibilità ad iniziare dal 14 settembre 2026; 
21/08/2026
Italia, Lombardia, Mesero - Samsic HR Italia
SAMSIC HR SPA Filiale di Bologna Ricerca, per Azienda del settore logistico CUSTOMER SERVICE STAGE Profilo ricercato La persona, riporterà direttamente al Direttore commerciale, e si occuperà di: - gestire le richieste dei clienti tramite telefono, email e chat - fornire informazioni accurate sui prodotti e servizi offerti - risolvere i problemi dei clienti e gestire i reclami - coordinarsi con i reparti interni per garantire la soddisfazione del cliente - monitorare e tracciare le spedizioni, fornendo aggiornamenti ai clienti - mantenere registri accurati delle interazioni con i clienti Requisiti: Buona conoscenza del pacchetto Office, in particolare Excel Spiccate capacità comunicative e relazionali Precisione, organizzazione e attenzione ai dettagli Tipologia contrattuale: Stage 6 mesi, rimborso di 600 euro al mese+buoni pasto da 9 euro CCNL Autotrasporto Merci & logistica-I100 Sede di lavoro: Mesero (MI) Informazioni aggiuntive Esperienza ricercata : Senza esperienza Durata della missione : 6 Mesi Automunito : No Samsic HR Italia applica una politica di pari opportunità. Il presente annuncio è rivolto ad entrambi i sessi ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. Samsic HR Italia è iscritta all'albo informatico delle Agenzie per il Lavoro Sezione I, numero protocollo ministeriale 13/I/0017749 del 20/12/2010.
21/08/2026
Italia, Cinisello Balsamo - Randstad Italia S.p.A.
Per affermata realtà aziendale. Ranstad Specialty Office seleziona una figura di impiegato/a commerciale e supporto alla direzione da inserire all'interno dell'organico aziendale.  Sede di lavoro: Cinisello Balsamo Orario: 8:30- 12.30  14:00-18:00  da lunedi al venerdi  Tipologia contrattuale: si offre contratto a tempo determinato finalizzato all'assunzione con RAL dai 24.000 Euro ai 27.000     Retribuzione annua: 24000€ - 27000€ esperienza2 anni Requisiti richiesti: - Lingue straniere: Conoscenza fluente e padronanza d'uso (scritto e parlato) delle lingue Inglese e Spagnolo (requisito fondamentale per l'interazione con l'estero). - Competenze informatiche: Buona padronanza del Pacchetto Office (Word, Excel, Outlook). - Competenze tecniche: Esperienza o solida conoscenza delle procedure di esportazione. - Soft skills: Ottime capacità organizzative, flessibilità, precisione e attitudine al lavoro di squadra e alla gestione delle relazioni interpersonali. Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). € 24000 - € 27000 annuale
14/08/2026
Italia, Lombardia, NOVEDRATE - Relizont
Azienda Cliente con sede in Novedrate, in forte sviluppo operante da oltre 35 anni nel settore metalmeccanico, precisamente nella progettazione e produzione di tessuti non tessuti (TNT) tecnici, geotessili e materiali per applicazioni industriali, ci ha affidato l'incarico di individuare una Persona interessata a ricoprire il ruolo di Impiegato Amministrativo, da assumere a tempo determinato, con possibilità di futura assunzione a tempo indeterminato. Sede di lavoro: Novedrate Il ruolo di Impiegato Amministrativo prevede:   - gestione della contabilità generale, clienti e fornitori - registrazione fatture attive e passive - gestione dei pagamenti e riconciliazioni bancarie - supporto nella predisposizione di bilanci, reportistica e adempimenti fiscali - gestione della documentazione amministrativa - contatti con clienti, fornitori e partner italiani ed esteri Per ricoprire tale ruolo è necessario: - aver conseguito un diploma in ragioneria - aver maturato esperienza di almeno un anno - essere disponibili full time dal lunedì al venerdì dalle 08:30 alle 17:30 - essere disponibili a straordinari sia durante la settimana che il sabato - aver un inglese fluente, sia scritto che parlato (livello minimo B2/C1 L' inquadramento contrattuale prevede: - qualifica di impiegato - Retribuzione commisurata all'esperienza e al profilo del candidato.   Il pacchetto retributivo prevede anche l'accesso ad un sistema incentivante piano welfare (finanziato da Ebitemp - Ente Bilaterale Nazionale per il Lavoro Temporaneo) riguardante, ad esempio, la tutela sanitaria, il contributo per l' asilo nido, prestiti personali ed il sostegno per: spese scolastiche, trasporto extraurbano e mobilità territoriale Se ritieni di possedere i requisiti per ricoprire questo ruolo CANDIDATI e sarai contattato da un Account della FILIALE di Milano Nord. #allavoroperilvostrodomani   Tutti gli annunci di lavoro da noi pubblicati si intendono rivolti ad ambo i sessi, a persone di tutte le eta' e nazionalita' (ex L. 903/77, D.Lgs. 215/03 e 216/03 s.m.i.). Informativa sul trattamento dati (GDPR: Reg. UE 2016/679) presente in filiale e nel sito www.relizont.com RELIZONT S.p.A. Agenzia per il Lavoro, iscrizione Albo informatico Sez. I Aut. ANPAL Prot. 75.--
26/08/2026
Nuovo!
Italia, Lombardia, Trezzano sul Naviglio - LHH
Per azienda cliente, operante nel settore degli impianti di verniciatura e con sede a Trezzano Sul Naviglio,siamo attualmente alla ricerca di una figura di un Tecnico Trasfertista per Montaggi e Assistenza presso clienti. Responsabilità La figura si occuperà delle seguenti attività: - Assistenza tecnica presso le sedi dei clienti in Italia e all'estero - l'installazione, avviamento e collaudo delle apparecchiature e dei sistemi completi (Cabine di verniciatura) - Interventi di riparazione e manutenzione ordinaria e straordinaria Profilo Verranno prese in considerazione figure in possesso dei seguenti requisiti (inserire hard skills: - Diploma Tecnico con qualifica di Perito Elettrotecnico - Conoscenza dei sistemi pneumatici e dei relativi controlli - Esperienza nella gestione dei sistemi di controllo elettronici intesi come centraline di comando e di interfaccia utente Soft skills - Predisposizione alla risoluzione dei problemi in autonomia e/o con il supporto di altri tecnici della sede italiana e/o di quella Svizzera - Esperienza nella gestione dei sistemi di controllo elettronici intesi come centraline di comando e di interfaccia utente - Capacità organizzativa, gestione del tempo, proattività e flessibilità nel lavoro autonomo e di gruppo «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
POSITION SUMMARY JOB OVERVIEW Responsible for all aspects of managing the restaurant and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. KEYRELATIONSHIPS Internal: Kitchen Staff, Stewarding Staff, F&B Staff, Purchasing Department, Storeroom, Engineering, Sales Staff, Accounting, Housekeeping and Executive Committee Members. External: Hotel Guests/Visitors, Food Vendors, Health Department Inspectors. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. Skills: 1)Ability to prioritize, organize and delegate work assignments. 2)Ability to direct performance of kitchen staff and follow up with corrections where needed. 3)Ability to promote positive work relationships with service personnel and other departments 4)Ability to ascertain staff training needs and provide such training. 5)Ability to perform job functions with attention to detail, speed and accuracy. 6)Ability to work well under pressure of organizing and attaining production schedules and timelines. 7)Ability to use all senses to ensure quality standards are met. 8)Ability to operate, clean and maintain all equipment required in job functions. 9)Ability to plan and develop menus and recipes. 10)Ability to perform job functions without direct supervision. JOB FUNCTIONS: 1) Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures. 2) Establish the day's priorities and assign production and prep task to staff to execute. 3) Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. 4) Requisition the day's supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing /Storeroom personnel. Ensure quality of products received. 5) Ensure that staff report to work as scheduled; document any late or absent employees. 6) Coordinate breaks for staff. 7) Inspect grooming and attire of staff; rectify any deficiencies. 8) Ensure that recipe cards, production schedules, plating guides, photographs are current and posted. 9) Check Micros printers on the line; ensure they are in working order and there is enough paper available for the shift. 10) Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. 11) Be aware of any shortages and make arrangements before the item runs out. 12) Control that staff is informed of all daily specials 13) Observe guest reactions and confer with service staff to ensure guest satisfaction. 14) Promote positive guest relations at all times. 15) Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. 16) Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 17) Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements. 18) Maintain proper storage procedures as specified by Health Department and hotel requirements. 19) Ensure that excess items are utilized efficiently. 20) Monitor and ensure that all closing duties are completed to standard before staff sign out. 21) Foster and promote a cooperative working climate, maximizing productivity and employee morale. 22) Oversee and direct training of new hires in specified phases of the restaurant operation. Maintain an on-going training program for existing staff. Reevaluate positions in the restaurant and make changes wherever necessary. 23) Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards. 24) Conduct scheduled performance appraisals. 25) Interview and hire new personnel according to hotel policies and standards. 26) Prepare weekly work schedules for all personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demands. 27) Document pertinent information in the log book and follow up on items noted during other shifts. 28) Successful completion of the training/certification process. SECONDARY FUNCTIONS: 1) Plan and conduct monthly departmental meetings. 2) Attend weekly staff meetings, F&B meetings, pre-convention meetings 3) Return business telephone calls. 7) Perform at special events and off-premise functions. 8) Schedule and conduct month-end inventories. 9) Prepare menu analysis and recipe costing. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
Job Overview:  Chef de partie has to ensure that all procedures are performed to the hotel's standards. Performs the responsibilities of his position and assists where necessary to ensure optimum service to guest/visitors. During the service he's the responsible of the preparation of all dishes made in his section.  Basic requirements: Qualifications: - good knowledge of food preparation - good knowledge of HACCP procedures  - Ability to maintain a high standard of cleanliness in the kitchen - Ability to assist and organize the colleagues with the ?Mise en Place? and service - Goodwill in the search of new recipes and new dishes. Desirable: - Previous experience in a gourmet restaurant. - Good ability to work in a team. - Good ability to manage teamwork. Essential Skills: - Ability to enforce hotel's standards, policies, and procedures.  - Ability to work with precision, realizing good preparations that are required. - Maintain concentration and think clearly when taking care of various activities at the same time (multitasking). - Ability to prioritize, organize and follow up. - Propose new ideas to the Sous Chefs, and the Executive Chefs. - Identify problems and propose solutions or alternative ideas.  - High attention to details. - Ability to work well under the pressure of coordinating many requests at any given time. - Ability to perform job functions with minimal supervision. - Ability to be flexible as the job changes. - Be an ambassador to Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. - Ability to focus attention on details. - Ability to work cohesively with co-workers as part of a team. - Ability to maintain clean and tidy the work place. - Ability to practice lateral service within the Kitchen department and in the Hotel. Primary job functions:  - Check the ODS  - Prepare the list of daily works. - Organize the place of work in order to have a clean and efficient space. - Organize the job of the team of his partie. - Take care of ordinary food production according with the Sous Chefs. - Interest in the preparation of dishes and their study and composition. - Follow carefully the instructions given by the sous chefs. - Follow as closely as possible the application of HACCP. - Pay attention to the use of refrigerator space, always using the rule of first in first out. - Care of the cleanliness of workstation.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
26/08/2026
Nuovo!
Italia, Lombardia, Milano - LHH
Il nostro cliente è un'importante realtà attiva nel settore dell'innovazione digitale, specializzata nel supportare organizzazioni pubbliche e private nell'adozione di tecnologie avanzate per l'evoluzione di prodotti, processi e servizi. L'azienda promuove una cultura orientata all'innovazione, alla collaborazione e alla valorizzazione delle persone, ricercando professionisti appassionati, creativi e motivati a generare un impatto positivo attraverso la tecnologia. Per il rafforzamento di una business line strategica dedicata alla cybersecurity, è alla ricerca di una figura dinamica e orientata ai risultati, con esperienza nello sviluppo commerciale di servizi consulenziali e soluzioni in ambito cybersecurity. La risorsa avrà l'opportunità di crescere nel ruolo di Business Development Manager, contribuendo allo sviluppo del business e all'ampliamento delle opportunità commerciali. Responsabilità La figura ricercata possiede una consolidata esperienza nella vendita consulenziale di servizi tecnologici e una buona conoscenza dei temi legati a cybersecurity, cyber risk, compliance, governance della sicurezza e protezione dei dati. Sarà responsabile dello sviluppo del business, dell'acquisizione di nuovi clienti e della gestione del portafoglio esistente, costruendo relazioni strategiche con i principali stakeholder aziendali (CIO, CISO, CTO, Direzione Generale, Responsabili IT, Risk e Compliance Manager). Si occuperà di promuovere servizi e soluzioni di cybersecurity, individuare nuove opportunità di business, gestire l'intero ciclo di vendita con approccio consulenziale e garantire l'allineamento tra esigenze del cliente e delivery progettuale. Collaborerà con i team tecnici e consulenziali nella definizione delle proposte di valore, parteciperà ad alcune iniziative progettuali strategiche e contribuirà ad attività di marketing, eventi e sviluppo dell'offerta, monitorando costantemente l'evoluzione del mercato, delle tecnologie e delle normative di settore. Profilo La figura ideale possiede una solida conoscenza delle principali soluzioni e dei servizi di cybersecurity, con capacità di dialogare a livello tecnico-commerciale su temi quali cyber risk, security governance, vulnerability assessment, penetration test, identity & access management, cloud security, data protection, incident response, business continuity, sicurezza IT/OT e normative di riferimento (es. ISO 27001, NIS2, GDPR e principali framework di settore). Ha maturato esperienza nello sviluppo commerciale B2B di servizi consulenziali complessi, gestendo l'intero ciclo di vendita: dall'individuazione delle opportunità alla negoziazione, fino al coordinamento con i team tecnici per la delivery. È in grado di comprendere il contesto e le esigenze del cliente, traducendole in proposte di valore personalizzate. Completano il profilo spiccate capacità relazionali e consulenziali, orientamento ai risultati, autonomia, attitudine al lavoro in team multidisciplinari e forte interesse per l'innovazione tecnologica. Costituisce titolo preferenziale un'esperienza di 5-10 anni in società di consulenza, system integrator o provider di servizi in ambito cybersecurity, IT risk, compliance o trasformazione digitale, con esposizione a clienti medio-grandi e operanti in settori regolati o ad alta complessità. Contratto: Full-time a tempo indeterminato ? CCNL Metalmeccanico ? Livello A1 RAL : (range 50.000€ - 65.000€) Sistema incentivante : Piano provvigionale legato al raggiungimento degli obiettivi Benefits : Auto aziendale, rimborso spese, benefit Formazione : Percorsi di crescita professionale e aggiornamento continuo sulle tecnologie emergenti, sia attraverso il lavoro in team ed il training on the job, sia attraverso percorsi formativi specifici e certificazioni professionali Smart working: presenza al 40% Zona: Milano Nord «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
26/08/2026
Nuovo!
Italia, Lombardia, trezzano - LHH
Per azienda cliente nel mondo Arredo, siamo attualmente alla ricerca di una figura di Manager di Punto Vendita Responsabilità Le principali responsabilità del ruolo: La risorsa selezionata avrà un ruolo centrale nella gestione operativa e nel coordinamento del punto vendita, occupandosi in particolare di: - Guidare e motivare il team, promuovendo un ambiente di lavoro positivo, collaborativo e orientato al risultato - Pianificare i turni di lavoro e gestire ferie e presenze, contribuendo all'efficienza organizzativa - Monitorare costantemente le performance di vendita, supportando il team nel raggiungimento di obiettivi - Garantire il rispetto degli elevati standard aziendali - Partecipare attivamente alle attività di vendita, rappresentando un punto di riferimento operativo per il team - Analizzare i risultati della forza vendita e predisporre report periodici sull'andamento delle performance - Gestire con autonomia e competenza eventuali criticità operative, tecniche o legate alla soddisfazione del cliente - Curare il processo di feedback all'interno del team, assicurando valutazioni chiare, costruttive e puntuali, con l'obiettivo di favorire crescita professionale e successo collettivo Profilo La candidatura ideale possiede le seguenti caratteristiche: - Almeno 2 anni di esperienzain ambito Retail / GDO - Comprovata esperienza nella gestione di team ≥ 5, con uno stile di leadership inclusivo e orientato al confronto - Forte attitudine al lavoro di squadra e capacità di contribuire positivamente a un ambiente dinamico e strutturato - Orientamento agli obiettivi e motivazione nel migliorare costantemente le performance del gruppo - Disponibile a trasferimenti Inquadramento: CCNL commercio, indeterminato 2°Livello RAL 35.000€ #LI-SA3 #LI-SA3 «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs. MAIN RESPONSIBILITIES ? Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.? Welcome and manage all walk-in guests efficiently and professionally. ? Support the Supervisors and Managers with administrative tasks as required. ? Run operational reports and promptly communicate any discrepancies to relevant departments. ? Stay up to date with expected arrivals and departures to ensure seamless guest experiences. ? Maintain positive guest and colleague interactions, fostering a collaborative work environment. ? Build and maintain strong guest relationships to enhance their stay. ? Collaborate effectively with other departments in the spirit of teamwork. ? Prepare daily, weekly, and monthly reports, including storage control reports. ? Uphold and promote Armani's Values and Culture Characteristics. ? Ensure punctuality and adherence to hotel service standards at all times. ? Handle guest inquiries both in person and over the phone with professionalism. ? Respond appropriately to emergencies and follow hotel safety procedures. ? Manage incoming and outgoing calls, including local, national, and international calls. ? Process guest payments and maintain accurate cash handling procedures. ? Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.    Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.    Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. - Maintain awareness of undesirable persons on property premises. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Address guests' service needs in a professional, positive, and timely manner. - Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Thank guests with genuine appreciation and provide a fond farewell. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Assist other employees to ensure proper coverage and prompt guest service. - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication - Speak to guests and co-workers using clear, appropriate and professional language. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Stand, sit, or walk for an extended period of time or for an entire work shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Assist your and other departments when needed to ensure optimum service to guests. - Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. Greeting and Seating - Thank every guest upon departure, invite them to return, and wish them a fond farewell. Closing - Secure liquors, beers, wines, coolers, cabinets, and storage areas. - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Cash/Bank Handling - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Transport bank to/from assigned workstation, following security procedures. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Process all payment methods in accordance with Accounting procedures and policies. Wine/Sommelier - Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction. Bartending - Follow all state and local laws for serving alcohol responsibly (e.g., last call times). - Prepare drink orders for guests according to specified recipes using measuring systems. - Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines. - Prepare fresh garnishes for drinks. - Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event. - Stock ice, glassware, and paper supplies. - Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. - Remove soiled wares from bar top and tables and place in designated area. - Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
JOB SUMMARY   Areas of responsibility include Restaurant, Bar and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.   CANDIDATE PROFILE    Education and Experience ? High school diploma or GED; 4+ years experience in Supervisory role in the food and beverage or related professional area. OR ? 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3+ years experience in Supervisory role in the food and beverage or related professional area.   CORE WORK ACTIVITIES   Managing Day-to-Day Operations ? Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. ? Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. ? Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.   Leading Food and Beverage Team ? Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. ? Encourages and builds mutual trust, respect, and cooperation among team members. ? Serves as a role model to demonstrate appropriate behaviors. ? Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. ? Develops specific goals and plans to prioritize, organize, and accomplish your work. ? Ensures and maintains the productivity level of employees. ? Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. ? Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. ? Ensures compliance with all applicable laws and regulations. ? Ensures compliance with food handling and sanitation standards. ? Ensures staff understands local, state and Federal liquor laws. ? Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. ? Establishes guidelines so employees understand expectations and parameters. ? Monitors alcohol beverage service in compliance with local laws.   Ensuring Exceptional Customer Service ? Provides services that are above and beyond for customer satisfaction and retention. ? Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. ? Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Empowers employees to provide excellent customer service. ? Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. ? Handles guest problems and complaints. ? Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. ? Ensures corrective action is taken to continuously improve service results. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. ? Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).   Managing and Conducting Human Resource Activities ? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. ? Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. ? Ensures employees are treated fairly and equitably. Strives to improve employee retention. ? Ensures employees receive on-going training to understand guest expectations. ? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. ? Strives to improve service performance. ? Ensures recognition is taking place across areas of responsibility.   Additional Responsibilities ? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluating results to choose the best solution and solve problems. ? Assists servers and hosts on the floor during meal periods and high demand times. ? Recognizes good quality products and presentations. ? Supervises daily shift operations in absence of Assistant Restaurant Manager. ? Oversees the financial aspects of the department including purchasing and payment of invoices. Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Host/Hostess to join the place to be in Milan, where an authentic and modern team craft unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. Reporting to the F&B Outlet Manager, the role will be responsible for the coordination of tasks related to the F&B guest experience for the rooftop restaurant Etereo. - This is full-time position, 5 days a week with 2 days off.  - The starting date is in September About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. Purveyor of storied experiences and social encounters, this Brera hotel in Milan is a gateway to the rich tapestry of local history, art and culture. In an interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Committed to both sustainability and aesthetics, each room is notable for the use of precious regional materials, an homage to the building's story. Presenting a symphony of flavors, Italian cuisine is redefined. Offering a rare backdrop for convivial dining, sky bar and restaurant, Etereo, is where a rooftop pool and panoramic views meet exceptional gastronomy. Open throughout the day, guests can also savor a delicious breakfast and enjoy a classic Milanese aperitivo. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our Hosts/Hostesses, you'll make sure you know what to do to make them feel at home. They will appreciate the pristine outlet entrance, your warm welcome, and your efficiency in getting them seated and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Thanks to you, our guests and customers will feel well-fed, happy and wanting to come back to our F&B outlet for more authentic and sophisticated dining experiences. Connect your passions with a rewarding opportunity You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home. You may work in any of our outlets thus widening your F&B service organization knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company. What you'll do - Serve as the first point of contact and ambassador of the hotel and its F&B venues, delivering a warm, genuine, and professional welcome to every guest. - Manage reservation systems, respond promptly to incoming calls and emails, and handle special requests with accuracy and attention to detail. - Ensure smooth guest flow in the dining venues, monitor seating capacity, and provide precise wait-time estimates to optimize the guest journey. - Handle guest inquiries, requests, and complaints with professionalism, following Standard Operating Procedures and using company systems to document and resolve issues. - Maintain deep knowledge of menus, daily offerings, and hotel services to confidently guide and inform guests. - Work closely with F&B and Culinary teams to uphold flawless coordination, service standards, and the overall quality of the guest experience. - Follow all brand, hotel, and department Standard Operating Procedures, ensuring consistency with The Luxury Collection identity and Marriott International guidelines. - Adhere to health, safety, hygiene, and sanitation policies, maintaining a pristine and welcoming environment at all times. - Support the overall service ambiance by maintaining lobby and entrance presentation, ensuring the space reflects the elegance and storytelling of the brand. - Uphold quality assurance expectations, contributing to guest satisfaction scores and overall operational excellence. What you'll need: - Passion for the luxury lifestyle hospitality industry. - A warm, people-oriented demeanor and a team-player attitude. - Strong knowledge of Italian and English languages. - An excellent verbal manner and proven customer service skills.  - Positive outlook and dependability. - Previous experience in similar roles is an advantage. What we offer: - A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. - Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. - World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. - Work alongside some amazing talent- award winning, experienced hospitality professionals. - Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. - Discounts for your friends and family. - 5euros breakfast when staying at any of our European hotels. - Performance and Recognition programs. - Wellness and sustainability initiatives. Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #JoinCasaBrera The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.   From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
26/08/2026
Nuovo!
Italia, Lombardia, Milan - Hosco
POSITION SUMMARY Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning. Place of work: Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries. Basic requirements: Qualifications: 1.A College Degree or in the process of receiving one. 2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. 3.Ability to provide legible communication. 4.Ability to compute basic mathematical calculations. 5.Knowledge of computers. Desirable: 1. Training in the hospitality industry. 2. Previous experience as a Front Office Receptionist in a luxury market. 3. Fluency in a second language. 4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant. Essential Skills: 1.Must have a professional image and personality exuding confidence and leadership skills. 2.Ability to smile at all times. 3.Ability to remain stationary at an assigned post for an extended period of time. 4.Ability to understand guest inquiries and provide responses. 5.Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 6.Ability to focus attention on guest needs, remaining calm and courteous. 7.Ability to think clearly, quickly, maintains concentration and makes concise decisions. 8.Ability to work well under the pressure of coordinating many requests at any given time. 9.Ability to prioritize, organize and follow up. 10.Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time. 11.High attention to details. 12.Ability to input and access data in a computer. 13.Ability to ensure security of guestroom access. 14.Ability to maintain confidentiality of all guest information and pertinent hotel data. 15.Ability to perform job functions with minimal supervision. 16.Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment. 17.Ability to resolve guest opportunities. 18.Ability to work cohesively with other departments and co-workers as part of a team. 19.Ability to be flexible as the job changes. 20.Ability to work flexible hours, including weekends, holidays and evenings if necessary. 21.Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. Primary job functions: 1. Obtain assigned bank and ensure accuracy of contracted monies. 2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved. 3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures. 4. Meet with supervisor to review daily assignments and priorities. 5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations. 6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance. 7.Adhere to and practice the Three Steps of Service at all times. 8.Set up work stations with necessary supplies & maintain cleanliness throughout shift. 9.Access all functions of computer systems according to established procedures and standards. 10.Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed. 11.Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed): a)Confirm or if necessary walk-in a reservation and review all details as well as any special noted information. b)Verify guest information and register guest in the computer. c)Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp). d)Asign guestroom. e)Advice guest of any messages, mail, faxes, etc, received for them. f)Communicate services and amenities included in packages to guests on packages. g)Obtain proper identification for tax exempt guests and attach form to registration card. h)Obtain guest signature for designated paperwork. i)Obtain Guest Relations to escort guest. 12.File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes. 13. Issue Safety deposit boxes to guests and ensure security of keys. 14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette: a)Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. b)Offer detailed information on the voice mail system to callers and guest wishing to leave a message. c)Accept and record wake-up call requests; deliver to PBX. 15.Run emergency reports. 16.Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping. 17.Responsible for the daily set up of showrooms in conjunction with Housekeeping. 18.Responsible for monitoring and clearing DNR rooms. 19.Responsible for clearing wait lists in coordination with ERS 20.Maintain the inventory of the hotel: a)Check all comments and requests in reservations. b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's. c)Verify all specialty room blocks. d)Determine how to fill Club and Suites. e)Communicate with The Club Manager/ Club Concierge. f)Block guest recognition's needs daily as needed. g)Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house. h)Check for double blocks and duplicate reservations. i)Confirm or deny upgrades. j)Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed. k)Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm. l)Responsible for communicating and expediting room waits. m)Responsible for orchestrating room moves. 21.Responsible for setting up charge routing and coordinating any special billing requests. 22.Responsible for clearing stay over requests. 23.Responsible for clearing departures. 24.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class. 25.Promote positive guest relations to all individuals approaching the Front Desk. 26.Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 27.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction. 28.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 29.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 30.Collect guest preferences for all guests. 31.Accommodate room changes expediently. 32.Resolve discrepancies on the room status report with Housekeeping. 33.Responsible for completing the Credit Report. 34.Responsible for completing the Room Rate Variance Report. 35.Responsible for controlling and clearing PM accounts. 36.Handle requests for late checkouts according to established hotel procedures. 37.Process all check?outs according to established hotel requirements. a)Present folio to guest and resolve and disputed charges. b)Settle guest accounts following Accounting procedures. c)Request guest comments on their stay. d)Give all departing guests a fond farewell. 38.Process express checkouts throughout the shift. 39.Resolve any late charges. 40.Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests. 41.Conduct group check-ins/outs according to established hotel procedures. 42.Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information. 43.Make reservations for rooms. 44.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so. 45. Adhere to all cashiering procedures: a)Process adjustment vouchers, paid-outs, miscellaneous charges. b)Make change for guests. c)Cash guests' personal checks/travelers checks. d)Settle room accounts. e)Run closing reports count bank at end of shift. f)Complete designated cashier reports. g)Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed. h)Secure your bank. i)Legibly document pertinent information in the logbook. 46.Perform any task assigned by any manager. 47.Successful completion of the training/certification process. 48.Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.