Putting the customer at the center: this is the mission of call center operators, front-office staff, and technical support specialists you find here. The search extends to any role related to assistance and customer care, offering opportunities in e-commerce, service companies, and modern contact centers focusing on end-user satisfaction.
Find jobs for Customer Service in Italy, Positano:10
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| An opportunity has arisen for a Night Manager to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities of this role are: - Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan. - Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day. - Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests. - Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report. - Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs. - Ensure Guest Services Executives are punctual, well-groomed, and provide a high level of service, including meeting and escorting VIP guests. - Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary. - Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid-Outs with proper justification. - Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Reservations Agent to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: • Assisting and advising customers displaying excellent knowledge of the variety of options provided. • Making reservations for customers based on their requirements and preferences. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process according to Jumeirah standards. • Up-selling, when appropriate, by informing customers of additional services or special packages. • Providing support to customers who may need to amend or cancel a reservation. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Greet guests upon arrival and assist with check-in, orientation, and general inquiries. - Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments. - Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations. - Prepare and update guest profiles, noting preferences and special requirements for personalized service. - Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members. - Ensure compliance with SOPs, grooming standards, and health and safety protocols. - Support the team in managing reservations, confirmations, and guest correspondence. - Handle guest complaints professionally and escalate complex issues to senior colleagues. - Promote hotel services and upsell opportunities to enhance guest experience and revenue. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season 2027. The main duties and responsibilities are: - Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives. - Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies. - Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings. - Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution. - Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution. - Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency. - Motivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement. - Conduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members. - Regularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards. |
04/11/2026 New!
| Italy, Campania, Positano - Hosco |
| Siamo alla ricerca una figura professionale da inserire nel proprio organico con il ruolo di Portiere Notturno (aprile - ottobre). La risorsa si occuperà dell'accoglienza degli ospiti, della gestione delle attività di reception durante il turno notturno e delle operazioni di chiusura giornaliera. Requisiti richiesti: - Esperienza, preferibilmente maturata in strutture alberghiere. - Ottime capacità relazionali e orientamento all'ospite. - Professionalità, affidabilità e discrezione. - Buona conoscenza della lingua inglese. - Disponibilità al lavoro notturno. Si offre inserimento in un ambiente professionale e dinamico. |
04/11/2026 New!
| Italy, Campania, Sorrento - Hosco |
| Il Grand Hotel Excelsior Vittoria, storico albergo 5 stelle lusso e membro di The Leading Hotels of the World, ricerca una risorsa da inserire nel proprio Ufficio Prenotazioni, con responsabilità nella gestione delle prenotazioni individuali e delle richieste provenienti dal mercato internazionale del turismo di lusso. Principali responsabilità - - Gestione delle richieste di prenotazione individuali provenienti da telefono, email, sito ufficiale e altri canali distributivi. - Gestione delle prenotazioni provenienti da Consortia, Tour Operator e Travel Agent nazionali e internazionali. - Elaborazione di offerte personalizzate, con particolare attenzione alla valorizzazione delle categorie superiori, Junior Suite e Suite. - Verifica della corretta applicazione delle tariffe, dei benefit, delle condizioni contrattuali e delle commissioni previste per i diversi partner commerciali. - Attività di follow-up commerciale finalizzata alla conversione delle richieste in prenotazioni confermate. - Attività di upselling e cross-selling, valorizzando le esperienze e i servizi dell'albergo. - Inserimento, aggiornamento e controllo delle prenotazioni nel PMS, garantendo l'accuratezza dei dati e dei profili degli ospiti. - Collaborazione con i reparti Sales, Revenue Management, Front Office e Concierge. - Gestione professionale delle richieste particolari e delle eventuali criticità relative alle prenotazioni. Sede e organizzazione del lavoro - - Sede di lavoro prevalente: Napoli. - Presenza presso il Grand Hotel Excelsior Vittoria di Sorrento: richiesta per 1?2 giorni alla settimana, secondo le esigenze operative. - Organizzazione del lavoro: cinque giorni lavorativi alla settimana. - Disponibilità agli spostamenti periodici tra Napoli e Sorrento. - Inquadramento e trattamento economico commisurati all'esperienza e alle competenze del candidato. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Night Audit Agent to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: • Supporting the Night Auditor Manager in balancing the day's revenues, ensuring accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day. • Handling visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests • Recording major incidents and important information in the Duty Manager's logbook • Ensuring the Resort's credit policy is followed, conducting Credit Check Reports, and signing off on Rebates and Paid-Outs with proper justification. • Preparing detailed reports and end-of-day summaries, which include daily revenue, occupancy statistics, guest activity, and other critical data for management review. • Closing out the financial transactions for the day, including reconciling guest accounts, checking-in and checking-out records, restaurant charges, minibar usage, and all other billed services. • Ensuring that all charges (room rates, incidental charges, etc.) are accurately posted and recorded. Any discrepancies are resolved before the end of the shift. • Ensuring the hotel's safety during the night shift. This includes monitoring security systems, overseeing hotel access, and alerting security personnel about any unusual activities. • Working closely with the morning shift staff to ensure a smooth transition of information, and that all necessary updates are passed along to the day shift team. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Welcome guests and manage check-in/check-out processes accurately and efficiently. - Respond promptly to guest inquiries and requests, ensuring personalized service. - Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs. - Handle special requests such as transportation, dining reservations, and amenities. - Resolve minor guest complaints professionally and escalate complex issues when necessary. - Promote hotel services and amenities, upselling where appropriate. - Maintain accurate guest records and ensure compliance with service standards. - Support VIP and repeat guest recognition programs. - Uphold safety, security, and privacy protocols at all times |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are: - Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses. - Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service. - Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments. - Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments. - Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures. - Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary. - Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues. - Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required. - Ensure compliance with hotel SOPs, data protection requirements, and established service standards. - Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams. |
04/11/2026 New!
| Italy, Campania, Anacapri - Hosco |
| We are on the lookout for a passionate and professional Reservations Manager to join Jumeirah Capri Palace for the summer season 2027. The main duties and responsibilities are: - Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives. - Work closely with the team to maximize revenue opportunities and reduce operational inefficiencies. - Attend meetings related to reservations and share relevant insights on performance and trends. - Monitor automated reservation services to ensure optimal capacity and resolve any service degradation. - Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments. - Ensure training of new colleagues in the department and hotels is planned and scheduled in advance. - Oversee all aspects of people management, including development, target setting, reviews, and performance. - Act as a point of contact for reservations with external partners, managing and maintaining relationships. - Act in the absence of the Director of Reservations and perform other duties as required by management. - Act as a point of contact for reservations with external partners, managing and maintaining relationships. |
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