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25/08/2026 New!
| Italy, Tuscany, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is looking for a General Accountant to join the Team. Reporting to the Assistant Director of Finance, you will will support the accurate and timely management of key accounting functions, including general ledger, accounts payable, accounts receivable, and cashiering activities, ensuring full compliance with local regulations and Four Seasons corporate policies and procedures. What you will do - Support the day-to-day accounting operations, including general ledger activities, accounts payable and accounts receivable processes, monthly reconciliations, and period-end closings. - Ensure the accuracy of financial records by reviewing, reconciling, and processing accounting transactions in a timely manner. - Verify and match invoices, delivery notes, and purchase orders, ensuring compliance with company policies and approved purchasing procedures. - Process payments, prepare checks and supporting documentation, and maintain accurate financial records. - Allocate and record charges from hotel outlets and other operational departments to the appropriate accounts. - Maintain organized accounting files and documentation in accordance with company standards and audit requirements. - Ensure compliance with Four Seasons policies, internal controls, and confidentiality standards, promptly escalating any discrepancies or policy breaches to the Assistant Director of Finance. What you bring - At least one year of experience in Accounting, preferably within a fast-paced and service-oriented environment. - Strong interpersonal and relationship-building skills. - An analytical mindset with the ability to interpret financial information and to identify discrepancies. - A high level of integrity, professionalism, and discretion, combined with excellent written and verbal communication skills. - Solid understanding of Generally Accepted Accounting Principles (GAAP) and fundamental accounting practices. - Proficiency in Microsoft Office applications, particularly Excel and Word - Fluency in both Italian and English - A proactive, team-oriented approach and a commitment to delivering accurate, timely, and high-quality work. What we offer: - Competitive salary and a comprehensive benefits package - Excellent Training and Development opportunities - Employee Discount for stays at any Four Seasons worldwide - Complimentary Dry Cleaning for Employee Uniforms - Employee Meals Schedule & Hours: Full time position, based in Florence. Successful candidates must hold legal authorization to work in Italy at the time of application. |
25/08/2026 New!
| Italy, Tuscany, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is seeking a dynamic and talented Guest Services Manager to lead our Guest Services team and elevate our guest journey. Reporting to the Front Office Manager, you will oversee all aspects of guest arrivals, departures, transportation, and luggage services, ensuring seamless operations and an exceptional luxury experience. What you will do - Lead, coach, and develop the Guest Services team, fostering a culture of excellence, engagement, and luxury hospitality. - Ensure a seamless, personalized guest journey from arrival to departure, delivering exceptional service at every touchpoint. - Oversee guest transportation, luggage handling, escort services, golf cart operations, and valet parking services. - Support VIP arrivals, guest recognition initiatives, and service recovery efforts to enhance guest satisfaction and loyalty. - Maintain the highest standards of presentation, cleanliness, safety, and operational efficiency across all Guest Services areas. - Collaborate closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure smooth daily operations. - Monitor service quality and operational performance, identifying opportunities for continuous improvement and enhanced guest experiences. - Ensure compliance with company policies, safety procedures, and risk management standards, responding effectively to operational and emergency situations. - Support departmental financial objectives through effective workforce planning, scheduling, and resource management. - Act as Manager on Duty when required, providing leadership and ensuring exceptional service standards throughout the hotel. What you bring - 1-2 years of leadership experience within luxury hospitality or a guest-focused environment. - Previous experience in Guest Services or in a supervisory/management role with direct responsibility for guest experience and people leadership is considered a plus. - Ability to lead, coach, motivate, and develop diverse teams while fostering a culture of service excellence, employee engagement, and operational success. - Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. - A valid driving license is required for this position. - Reading, writing and oral proficiency in the Italian and English language. Additional languages considered an asset What we offer: - Competitive Salary, wages, and a comprehensive benefits package - Excellent Training and Development opportunities - Employee Discount for stays at any Four Seasons worldwide - Complimentary Dry Cleaning for Employee Uniforms - Employee Meals Schedule & Hours: Full-time position. This role requires flexibility to work weekends and public holidays. Applicants must have valid authorization to work in Italy at the time of application. |
25/08/2026 New!
| Italy, Tuscany, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is currently looking for an Accounting Manager to join our Finance team. Reporting to the Assistant Director of Finance, you will play a key role in ensuring the integrity of financial operations, supporting business performance, and maintaining compliance with local and international accounting standards. What you will do - Support the Assistant Finance Director in the day-to-day management of financial and accounting operations. - Oversee General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR) processes. - Ensure accurate and timely monthly, quarterly, and annual financial closings. - Ensure compliance with local tax regulations and international accounting standards (USALI). - Monitor and analyse key financial KPIs, including RevPAR, GOP, EBITDA, and cost control indicators. - Support the preparation of the annual budget and periodic forecasts. - Analyse variances between budgeted and actual results and propose corrective actions. - Collaborate with Department Heads to monitor and control operating costs. - Supervise the financial aspects of contracts and coordinate with the Legal Department on contractual matters, compliance, and risk assessment. - Manage internal and external audits, ensuring full compliance with company policies and regulations. - Oversee cash management and treasury cash flows. - Ensure the implementation of internal control procedures and fraud prevention measures. - Train, coordinate, and support members of the Finance team. What you bring - Degree in Economics, Finance, Accounting, or a related discipline. - 3?5 years of experience in a similar accounting or finance leadership role, ideally within hospitality. Previous experience in Hotel finance and/or a structured business environment is a strong asset. - Strong knowledge of accounting principles, Italian GAAP (OIC), statutory requirements, and USALI standards. - Experience with ERP systems such as SAP, Oracle, or hospitality finance platforms. - Excellent analytical, problem-solving, and organizational skills, with strong attention to detail. - Proven ability to manage priorities, meet deadlines, and lead high-performing teams. - Fluent in English and Italian, both written and spoken. What we offer: ? Competitive Salary aligned with experience and a comprehensive benefits package ? Excellent Training and Development opportunities ? Employee Discount for stays at any Four Seasons worldwide ? Complimentary Dry Cleaning for Employee Uniforms ? Employee Meals Schedule & Hours: ? Full-time position based in Florence, Italy. Candidates must have valid authorization to work in Italy at the time of application. |
25/08/2026 New!
| Italy, Tuscany, Florence - Hosco |
| Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi. Un'oasi di relax e raffinatezza nel cuore della Toscana. PURPOSE OF THE JOB For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market. REPORTS TO: Cluster Sales & Marketing Director MAIN DUTIES & RESPONSIBILITIES Work side by side with the Reservation Manager in the following: Reservations: - Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards - Ensure timely management of correspondence in accordance with company timelines and standards. - Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests - Verify booking conditions, payment methods, and correct sales rates. - Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests - Control and manage the "daily trace" on a daily base - Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany Revenue Management: - Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties - Monitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel, identifying variances and opportunities for improvement - Update rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channels - Optimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performance - Prepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary. - Maintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate products System, Distribution and Data quality: - Ensure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality. - Create and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards. - Guarantee that availability, pricing, descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues. - Maintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures. Operational Coordination and Guest Experience: - Proactively collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless, personalized guest stay. - Handle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up. - Maintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable). - Stay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams. - Ensure elegant, accurate, and consistent communication aligned with Borgo Pignano's positioning, creating a positive impression from the very first point of contact. Supervision and Standards: - Supervise daily department activities during the shift, setting operational priorities and verifying accuracy, timing, and proper handling of pending tasks. - Support the onboarding and training of the team on reservation procedures, revenue strategies, software systems, and service standards. - Assist in drafting, updating, and implementing SOPs, promoting procedural consistency and information sharing between the two properties. - Participate in operational briefings, departmental meetings, and training sessions, reporting results, critical issues, and operational needs to the line manager. - Collaborate with Finance on payments, deposits, commissions, refunds, and administrative anomalies. |
10/08/2026
| Italy, Tuscany, Firenze - Adecco Italia |
| Per una importante realta operante nel settore della transizione energetica su Firenze. Siamo all ricerca di un/una Customer Qualifications Specialist, una figura chiave nel processo di gestione delle qualifiche clienti e nella preparazione della documentazione amministrativa richiesta per gare, qualificazioni e registrazioni su portali nazionali e internazionali.La risorsa avra un ruolo strategico a supporto delle attivita commerciali, contribuendo a garantire il rispetto delle scadenze, la qualita della documentazione e la corretta gestione dei processi di qualificazione richiesti dai clienti. Responsabilita: Analizzare e gestire le richieste di qualificazione provenienti dai clienti. Preparare e validare documentazione amministrativa, certificazioni e dichiarazioni aziendali. Coordinarsi con le funzioni Commerciale, Legale, Compliance e altre aree aziendali coinvolte. Gestire registrazioni e aggiornamenti aziendali su portali clienti ed e-procurement. Supportare la partecipazione a gare pubbliche e private, nazionali e internazionali. Interfacciarsi con enti esterni quali Camere di Commercio, Ambasciate e altri organismi per l'ottenimento di documentazione specifica. Verificare completezza, accuratezza e conformita della documentazione prima dell'invio ai clienti o del caricamento sui portali dedicati. Identificare e gestire eventuali criticita legate a tempistiche, riservatezza delle informazioni e requisiti documentali.Requisiti Ottima conoscenza della lingua inglese, scritta e parlata. Buone capacita organizzative e di gestione delle priorita. Attitudine all'analisi e al problem solving. Ottime capacita relazionali e comunicative. Propensione al lavoro in team e alla collaborazione con funzioni multidisciplinari. Capacita di gestire contemporaneamente piu attivita e scadenze. Buona familiarita con strumenti digitali e piattaforme informatiche.Offerta Durata contratto: 12 mesi Categoria professionale: Impiegato CCNL: Metalmeccanico Industria Livello: B1 RAL: €34.000 - €36.000 Disponibilita oraria: Full Time |