Assistant Front Office Manager - NH Collection Milano City Life - Minor Hotels - Southern Europe

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Night Auditor - Lido PalaceNew!

Garantire un'accoglienza impeccabile durante il turno notturno, assicurando la continuità del servizio, la corretta gestione delle operazioni amministrative e contabili e la sicurezza della struttura, nel rispetto degli standard di eccellenza del Lido Palace. RESPONSABILITÀ PRINCIPALI • Gestire le attività di ricevimento durante il turno notturno, inclusi check-in, check-out e assistenza agli ospiti. • Eseguire le procedure di chiusura giornaliera e verificare la correttezza delle registrazioni contabili. • Controllare conti, addebiti, pagamenti e operazioni di cassa. • Preparare report e documentazione amministrativa per la Direzione e il team del Front Office. • Gestire richieste, necessità e imprevisti con discrezione e tempestività. • Monitorare la sicurezza e la tranquillità degli ambienti durante la notte, seguendo le procedure aziendali. • Garantire un passaggio di consegne preciso e completo al team del turno successivo. • Collaborare con gli altri reparti per assicurare continuità operativa e qualità del servizio.

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27/10/2026

Guest Services Agent - Seasonal | Talent Day November 13 - Collegio alla Querce, Auberge Resorts ColNew!

Company Description About Collegio alla Querce, Auberge Collection is a hilltop Italian retreat ? once a cherished educational institution ? and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef's Table at its heart, mischievous Bar Bertelli, housed in the former principal's office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence's multifaceted Renaissance spirit. For more information:  Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge Job Description At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Guest Services Agent, by anticipating guest needs, providing personalized service, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Guest Services Agent at Auberge Collection, you will transform every interaction into a lasting memory. Guest Welcome & Experience - Welcome guests with warmth and professionalism, creating a genuine sense of arrival. - Assist with check-in and check-out procedures, ensuring a smooth and personalised experience. - Anticipate guest needs and respond thoughtfully to requests, questions, and concerns. - Provide accurate information about the property, its services, and local experiences. Guest Services & Personalisation - Build authentic connections with guests, recognising their preferences and personalising their stay whenever possible. - Handle guest enquiries and requests promptly, following through to ensure their needs are met. - Address concerns with discretion and care, coordinating with the relevant teams to find effective solutions. Coordination & Communication - Collaborate closely with Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey. - Communicate relevant information clearly and accurately during shift handovers. - Support the coordination of special requests, amenities, and personalised arrangements. Auberge Culture & Standards - Embrace the Promises & Practices of Auberge Collection, bringing our values to life through everyday actions. - Contribute to a supportive and collaborative team environment, recognising the importance of each role in the guest journey. - Demonstrate genuine hospitality, thoughtful attention, and a commitment to continuous learning and improvement. Qualifications Qualifications: - A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement. - An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service. - A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail. - Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests. - Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele. - Familiarity with luxury hotel management software, reservation systems, and office tools. - Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel. - A degree in Hospitality Management or related fields is a plus. Position Details: - CCNL Federturismo - Employment Type: Seasonal; Full-time - Salary Range: € 26.500 gross per year / 14 months Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: Connect with Auberge Collection on , , , and @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit

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27/10/2026

Booking agent - Tridente CollectionNew!

Tridente Collection è alla ricerca di un/a booking agent da inserire nel team per le sue strutture nel cuore di Roma.   La risorsa sarà inserita nel reparto prenotazioni e si occuperà nello specifico di: - dare informazioni finalizzate alla vendita in relazione alle strutture alberghiere gestite dal gruppo ai TO, alle agenzie e ai clienti diretti; - gestire le telefonate in ingresso e fornire assistenza telefonica ai clienti; - identificare le esigenze di prenotazione degli ospiti e determinare il tipo di camera appropriato; - creare un'esperienza piacevole nella conversazione, rispondere alle domande relative alle strutture ed ai servizi, mostrando capacità naturali di upselling; - inserire ed aggiornare correttamente i dati all'interno del sistema di prenotazione; - rapportarsi con i colleghi, Direttori e Capi Ricevimento delle strutture alberghiere per gestire richieste speciali, e risolvere eventuali problematiche.   Il candidato ideale è in possesso dei seguenti requisiti: - Esperienza pregressa nel ruolo in alberghi strutturati 4-5 stelle; - Ottima conoscenza della lingua inglese, preferibile la conoscenza di una seconda lingua straniera; - Ottimo utilizzo dei sistemi informatici e di software gestionali alberghieri, preferibilmente Protel; - Ottima conoscenza del settore turistico e dei flussi di domanda; - Proprietà di linguaggio e spiccate capacità comunicative e commerciali.   Si offre un contratto iniziale a tempo determinato, con concrete possibilità di stabilizzazione; inquadramento secondo il contratto collettivo del CCNL Terziario e Commercio ? Confcommercio. RAL tra 23e e 25k La selezione è rivolta ad entrambi i sessi ai sensi della legge 903 / 77.   Inviare Curriculum Vitae con foto e autorizzazione al trattamento dati in base all'art. 13 del D. Lgs. 196/2003 e all'art. 13 GDPR 679/16 all'indirizzo mail specificando nell'oggetto la posizione per la quale ci si candida.

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27/10/2026

Guest Relations Agent - Seasonal | Talent Day November 13 - Collegio alla Querce, Auberge Resorts CoNew!

Company Description About Collegio alla Querce, Auberge Collection is a hilltop Italian retreat ? once a cherished educational institution ? and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef's Table at its heart, mischievous Bar Bertelli, housed in the former principal's office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence's multifaceted Renaissance spirit. For more information:  Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge Job Description At Auberge Collection, authentic luxury is defined by genuine connections, thoughtful gestures, and a deep understanding of each guest's individual needs. As a Guest Relations Agent at Collegio alla Querce, you will play a central role in creating personalised and memorable experiences, ensuring every guest feels recognised, welcomed, and cared for throughout their stay. Through your warmth, attentiveness, and ability to anticipate needs, you will transform everyday interactions into meaningful moments, bringing the spirit of heartfelt service to life. This role is an invitation to create the extraordinary. Guest Experience & Personalisation - Welcome guests with warmth and professionalism, creating a genuine sense of arrival. - Build meaningful connections with guests, learning their preferences and anticipating their needs to personalise their stay. - Coordinate personalised amenities, special occasions, and bespoke arrangements, ensuring every detail is thoughtfully considered. - Maintain regular contact with guests throughout their stay, ensuring their expectations are met and their experience remains seamless. - Proactively identify opportunities to exceed expectations through thoughtful gestures and attentive service. Guest Relations & Service Recovery - Act as a point of reference for guests, responding promptly and thoughtfully to enquiries, requests, and concerns. - Handle guest feedback with empathy, discretion, and a solution-oriented approach, following through to ensure satisfactory resolution. - Anticipate potential challenges and coordinate with the relevant departments to address them before they affect the guest experience. - Maintain accurate records of guest preferences, feedback, and special requests to support continuity and personalisation. Coordination & Communication - Collaborate closely with Guest Services, Concierge, Housekeeping, Food & Beverage, Spa, and other departments to deliver a cohesive guest journey. - Coordinate arrivals, departures, VIP arrangements, and special requests, ensuring all relevant teams are informed. - Communicate guest preferences and important information clearly during briefings and shift handovers. - Support the planning and execution of special experiences, celebrations, and bespoke guest arrangements. Operational Excellence - Support daily Guest Relations operations, ensuring tasks and follow-ups are completed accurately and on time. - Monitor guest satisfaction and identify opportunities to enhance the overall experience. - Maintain accurate guest profiles and records in hotel systems, respecting confidentiality and data protection standards. - Stay informed about the property's facilities, services, and local experiences to provide relevant and personalised recommendations. Qualifications Qualifications: - A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement. - An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service. - A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail. - Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests. - Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele. - Familiarity with luxury hotel management software, reservation systems, and office tools. - Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel. - A degree in Hospitality Management or related fields is a plus. Position Details: - CCNL Federturismo - Employment Type: Seasonal; Full-time - Salary Range: € 26.500 gross per year / 14 months Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: Connect with Auberge Collection on , , , and @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. 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27/10/2026

Reservations & Events Manager - HNH HospitalityNew!

L'hotel Hilton Garden Inn Milan Bergamo Airport, parte del gruppo HNH Hospitality, è alla ricerca di un* Reservations & Events Manager. In apertura a marzo/aprile 2027, il nuovo hotel sarà un punto di riferimento per il business travel, le crew aeroportuali e il segmento MICE. Cerchiamo un* Reservations & Events Manager che collabori nella definizione dei processi operativi di una struttura pensata per non dormire mai. Entrerai a far parte del team 2 mesi prima dell'apertura, diventando parte attiva della fase di pre-opening e il garante dell'eccellenza post-apertura. Sarai responsabile dell'ottimizzazione dei processi di prenotazione individuale e di gruppo, della gestione degli eventi e delle relazioni con clienti corporate e partner commerciali, assicurando un'esperienza fluida e di qualità in ogni fase del percorso dell'ospite, dalla richiesta iniziale fino alla conclusione del soggiorno o dell'evento Di cosa ti occuperai, in sinergia con il/la Room Division Manager Fase di Pre-opening - Definizione e implementazione delle procedure di reparto, in linea con gli standard aziendali e di catena - Selezione, inserimento e formazione del personale di reparto. Dovrai trasmettere la visione del brand e preparare il team a gestire i ritmi serrati di un Airport Hotel - Formazione e implementazione dei gestionali di catena - Assicurare velocità e precisione nelle risposte fornite dal team all'ospite, oltre alle indicazioni fornite ai diversi reparti Post-Opening & Consolidamento - Assicurare la corretta applicazione e il miglioramento degli standard qualitativi previsti e delle procedure operative definite - Essere operativamente presente, pronto a supportare il team - Spingere sull'approccio commerciale e incremento dei ricavi secondo i KPI aziendali - Gestire, motivare e formare il proprio team - Costante monitoraggio dei feedback rilasciati dagli Ospiti Chi cerchiamo: Sei il nostro candidato ideale se hai maturato esperienza internazionale nel ruolo, per almeno 2 anni, in strutture di catena della stessa categoria e hai un'ottima conoscenza della lingua inglese, oltre alla solida conoscenza dei principali gestionali alberghieri. Costituirà titolo preferenziale l'esperienza nell'utilizzo dei sistemi PEP (OnQ), OnQ R&I e Delphi. Cerchiamo un professionista appassionato di ospitalità, in grado di trasformare le necessità e richieste degli ospiti in realtà, integrandole in un servizio sinergico, fluido e coordinato tra tutti i reparti. Sono fondamentali spiccate capacità di leadership, organizzazione e comunicazione, necessarie per guidare, motivare e valorizzare il team, promuovendo un ambiente di lavoro collaborativo, dinamico e orientato all'eccellenza. La struttura è annuale e non può fornire alloggio, pertanto saranno considerati esclusivamente candidati residenti o domiciliati nei pressi del luogo di lavoro o disponibili al trasferimento a proprio carico. Cosa Offriamo: - Contratto a tempo indeterminato - RAL compresa tra 32 e 35k, inquadramento previsto B2 del CCNL Industria Turistica AICA - Premio variabile legato all'eventuale raggiungimento degli obiettivi dell'hotel - Staff rate e family&friends per soggiornare nei nostri hotel a tariffe agevolate - Per il tuo compleanno: permesso di un giorno retribuito dall'azienda e una cena offerta in una delle nostre strutture a tua scelta - Maggiorazioni aggiuntive per le ore lavorate di sabato e domenica e indennità per le settimane lavorate su 6 giorni - Mensa aziendale  

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27/10/2026

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