Receptionist - NH Milano Corso Buenos Aires - Minor Hotels - Southern Europe

Quale sarà la tua missione?

Come Receptionist sarai responsabile di soddisfare le esigenze degli ospiti all‘arrivo e alla partenza e di fornire un‘esperienza eccezionale durante il loro soggiorno, in linea con la visione e i valori dell‘hotel in materia di soddisfazione dei clienti.

• Accogliere e completare il processo di check-in per tutti gli ospiti e i gruppi in arrivo in modo tempestivo e professionale, nonché completare il processo di check-out per gli ospiti e i gruppi in partenza. 
• Gestire l‘assegnazione delle camere in base alle caratteristiche degli ospiti (VIP, abituali, nuovi clienti, ecc.) con il reparto corrispondente. 
• Gestire, se necessario, e garantire che il front office e il management siano pienamente informati su richieste, domande, reclami e/o suggerimenti degli ospiti e degli altri reparti. 
• Conoscere tutti i prodotti e i servizi dell‘hotel, le tariffe, le promozioni e i pacchetti sconto disponibili, nonché gli eventi VIP e speciali.
• Conoscere e comunicare i servizi dell‘albergo disponibili (lavanderia, prenotazione di ristoranti) e le informazioni generali sulla sicurezza. 
• Massimizzare l‘occupazione delle camere alle migliori tariffe (questo include la chiusura delle vendite e delle extranet, se necessario). 
• Utilizzare tecniche di up-selling (promuovere il programma di fidelizzazione, altre destinazioni, cibo e bevande, trasporti e strutture alberghiere). 
• Gestire le prenotazioni di camere per gli ospiti in arrivo. 
• Fornire informazioni agli ospiti sulla struttura e sull‘area circostante (musei, monumenti), compresi eventi speciali, attrazioni, ristoranti, attività, ecc. della città. 
• Rispondere alle richieste degli ospiti per accordi o servizi speciali (ad esempio, trasporto, prenotazioni, lavanderia) prendendo accordi o identificando i fornitori appropriati. 
• Rispettare gli standard del brand. 
• Assistere gli altri dipartimenti se necessario. 

• Esperienza precedente nel reparto Front Office, preferibilmente in un hotel di dimensioni e complessità simili. 
• Laurea o diploma in gestione alberghiera o equivalente. 
• È richiesta la conoscenza fluente della lingua locale e un alto livello di quella inglese. 
• La conoscenza di altre lingue straniere è considerata un plus.
• Conoscenza di vari programmi informatici (Microsoft Office, TMS, ecc.) e dei sistemi di Front Office. 
• Orientamento al servizio clienti. 
• Flessibilità nel rispondere a una varietà di situazioni lavorative. 
• Forti capacità di comunicazione. 
• Orientamento alle vendite. 
• Capacità di lavorare in modo indipendente e come parte di un team.

RAL a partire da 24K

La retribuzione sarà commisurata al livello e alla seniority del/la candidato/a

In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:

• Esperienza mondiale - diversità di 150 nazionalità diverse.
• Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. 
• Ampia gamma di programmi di formazione per migliorare le proprie competenze. 
• Iniziative di benessere, tra cui condizioni di lavoro flessibili.
• Programmi di riconoscimento per i membri del team, tra cui le date memorabili.
• Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.
• Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.

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