| What will be your mission?
As Rooms Division Manager, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping & Maintenance, Guest Relations, Concierge, and Guest Services (Porters & Doormen). Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality.
In parallel, you will serve as the custodian of alignment with The Leading Hotels of the World and LQA (Luxury Quality Assessment) protocols. By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high-end detail resonates throughout the guest experience.
What will you do?
Strategic Leadership & Excellence in Operations
- Orchestrate and oversee all operational and administrative facets of the Rooms Division.
- Cultivate a seamless, deeply personalized, and flawless service flow that reinforces the property's ultra-luxury positioning.
- Analyze and optimize room occupancy, revenue metrics, and departmental operational costs, maintaining strict oversight of payroll and staffing efficiencies.
- Drive guest gratification metrics to peak performance, proactively monitoring Guest Satisfaction scores, online reputation indexes, prompt complain resolution.
- Conduct rigorous, periodic inspections of guest rooms and public spaces to preserve immaculate cleanliness and uncompromising maintenance standards.
Service Standards & Quality Assurance (LQA Governance)
- Serve as the definitive internal authority and champion for all LQA benchmarks.
- Guarantee the meticulous implementation and absolute maintenance of ultra-luxury service standards across all Rooms departments.
- Execute structured, regular audits within Front Office, Housekeeping, and Guest Relations to verify compliance and operational integrity.
- Deconstruct LQA audit results, converting data insights into targeted, high-impact corrective action plans.
- Preserve the aesthetic and operational consistency of the guest journey across all micro-touchpoints.
Elite Training & Talent Development
- Architect and implement sophisticated, bespoke training curriculums tailored for the Rooms Division personnel.
- Facilitate advanced training workshops focusing on professional standards, luxury behavioral protocols, LQA compliance, and guest engagement mastery.
- Foster an organizational culture anchored in sharp attention to detail, proactive anticipation of unexpressed needs, and hyper-personalization.
- Empower and mentor Department Heads, equipping them with advanced coaching tools to cultivate high-performing teams.
Immersive Guest Experience Management
- Maintain an influential presence within public and operational areas, engaging directly with elite clientele as an ambassador of the brand.
- Command and resolve complex guest grievances with exceptional diplomacy, agility, and a proactive, solution-oriented mindset.
- Curate unforgettable, bespoke experiences that elevate the brand's reputation at every critical milestone of the guest stay.
- Drive sophisticated upselling strategies and tailored curation initiatives to maximize ancillary revenue streams.
Elite Team Management & Synergy
- Inspire, align, and elevate the Rooms Division teams, fostering a legacy of professional pride and dedication.
- Engineer precision scheduling and staffing matrices that perfectly balance operational demands with cost efficiency.
- Champion a philosophy of cross-departmental synergy, bridging the gap between Rooms, Food & Beverage, and Sales.
- Appraise performance metrics objectively, designing clear trajectories for individual career progression and performance targets.
What are we looking for?
- Distinguished Executive Experience: A minimum of 5 years of progressive leadership within Rooms Division, Front Office, or Operations management, exclusively captured within world-class upscale or ultra-luxury properties.
- LQA & International Standards Mastery: Proven, deep-seated expertise in navigating, implementing, and exceeding LQA standards and Leading Hotels of the World metrics (this qualification is mandatory).
- Staff Development Background: Proven experience in training team members, designing training materials, or coaching staff within a luxury hotel environment.
- Uncompromising Quality Orientation: An innate passion for perfection, an eye for aesthetic detail, and an absolute commitment to luxury service hospitality.
- Analytical & Financial Acumen: Advanced proficiency in translating qualitative guest feedback and operational KPIs into profitable and efficient workflows.
- Inspirational Leadership: Exceptional professional intelligence, characterized by an authoritative yet inspiring leadership presence, superior mentoring capabilities, and advanced conflict mediation skills.
- Strong Communication & Organization: Exceptional written and spoken communication skills, a professional demeanor, and top-tier organizational habits.
- Language Fluency: Exceptional written and spoken English skills, with proficiency in a second foreign language highly desirable.
Compensation
Gross annual salary starting from 39K
Compensantion will be commensurate with the candidate's experience, skills and level of seniority
Why choose us?
At Minor Hotels Europe & Americas, we are committed to supporting internal development and mobility, enabling our team members to grow professionally within the group, either within the same country or internationally.
We provide a people-centred environment where learning, wellbeing and mobility are real and supported opportunities, aligned with both individual career paths and business needs.
What you can expect
- Competitive conditions
- Salary aligned with your experience, responsibilities and local market conditions.
- Bonus or incentive schemes, depending on the level of the position.
- Additional local benefits such as meal vouchers, staff canteen or hybrid working models, (where applicable by role and country).
- Career development opportunities with national and international challenges across hotels and brands.
- A wide range of training and development programmes through Minor Hotels University, supporting internal growth and professional mobility.
- Wellbeing initiatives and flexible working conditions, (depending on the nature of the role and local context).
- Team member recognition programmes, including Memorable Dates.
- The opportunity to contribute to sustainability and volunteering initiatives, making a positive impact beyond our hotels.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
For management roles, mobility plays a key role in strengthening leadership capability and broadening operational exposure. Depending on the assignment type (national mobility, short-term or long-term international assignments), the company may offer:
- Temporary accommodation to support relocation and settlement.
- Travel support during the assignment period.
- International assignment allowances (for eligible roles).
- Structured support during the move, coordinated by People teams.
- Clear planning of the next career step, including return, extension or onward opportunities.
At this level, mobility is positioned as a developmental step, aligned with medium- and long-term career progression. |
