Trova lavoro per room service manager in Roma4
02/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| At the iconic The St. Regis Rome, we are looking for a host/hostess (part time temporary). Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments. POSITION SUMMARY A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. TASKS AND RESPONSABILITIES - Welcome guests and be the brand ambassador; manage guests' requests and complaints in line with our service culture - Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name - Use visual cues to seat Guests in either the bar or dining area depending on their preference - Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff - Answer incoming calls to the restaurant and provide appropriate service - Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate - Attend to special Guest needs and requests - Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). - Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies - Help dining room staff by setting and clearing tables; replenishing water; serving beverages - Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders - Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders - Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders - Support for new Bonvoy enrollment - Contribute to team effort by accomplishing related results as needed - Follow Standard Operating Procedures and brand identity guidelines - Comply with all health, safety and hygiene standards and policies. - Balance the cash register at the start and close of each shift. COMPETENCIES AND SKILLS - Possess a good command of English and Italian. - Great storytelling skills. - An excellent verbal manner and proven customer service skills. - Good knowledge or experience in the hospitality industry. - Good organization skills with an attention to detail. - A team Player with flexible & positive attitude. - Good leadership and training experience. - Passion for the hospitality industry & F&B - Able to work in a fast paced environment & remain calm under pressure. - Be able to demonstrate experience in complaint handling. - Availability to work on shifts, weekends and bank holiday as we operate 365 days a year. Connect your passions with a rewarding opportunity You're a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options. What we offer - Discounts on hotel rooms, gift shop items, food and beverage across the company. - Learning and development opportunities online, on the job and in class. - Charity events, Wellbeing activities through the TakeCare program. - Experienced management & motivated and engaging colleagues - Canteen service and uniform #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
02/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| At the historical St. Regis Rome we are looking for a I° Maître. Reporting to the F&B Services & In Room Dining Manager, the I° Maître will be part of the passioned F&B team, proud to engage our guests and to create exquisite moments in the unique atmosphere of our LUMEN Cocktails & Cuisine and Lumen Garden, a real urban oasis in the city center. JOB SUMMARY Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. What we offer - Discounts on hotel rooms, gift shop items, food and beverage across the company. - Learning and development opportunities online, on the job and in class. - Charity events, Wellbeing activities through the TakeCare program. - Experienced management & motivated and engaging colleagues - Canteen service and uniform #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
02/10/2026 Nuovo!
| Italia, Lazio, Rome - Hosco |
| At the historical The St. Regis Rome we are sourcing for a Chef de rang (temporary contract). The ideal candidate is able to provide an outstanding customer service to our international guests whilst delivering service to the highest standards. POSITION SUMMARY Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments. Serve food courses and alcoholic/non-alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all chinaware, glassware, and silverware prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. CORE WORK ACTIVITIES - Welcome guests and promptly attend to their tables, delivering a warm and personalized service experience. - Serve food and beverages to guests, providing knowledgeable recommendations. - Demonstrate excellent menu knowledge and confidently assist guests with questions, dietary requirements and special requests. - Record transactions in the MICROS system correctly and timely. - Anticipate the needs of the guests and check-in throughout the dining experience to assure satisfaction with food and beverage offerings. - Clean tables, complete closing duties and re-stock tableware and other supplies. - Communicate effectively with the kitchen regarding menu questions, waiting time, recook orders, product availability, allergies, dietary requirements and special requests. - Follow cycle time guidelines for all meals. - Maintain cleanliness and organization of work areas throughout the shift. - Inspect the cleanliness and presentation of all chinaware, glassware, silverware and service equipment prior to use. - Follow Standard Operating Procedures and brand identity guidelines. - Comply with all company, health, safety and security policies and procedures. - Maintain confidentiality of proprietary information; protect company assets. - Support all co-workers and treat them with dignity and respect. - Comply with quality assurance expectations and standards. - Perform other reasonable job duties as requested by Supervisors. - Welcome guests and be the brand ambassador; manage guest's requests and complaints in line with our service culture. - Comply with all health, safety and hygiene standards and policies. - Assist colleagues and support other operational areas when required. CANDIDATE PROFILE - A team Player with flexible & positive attitude. - Exceptional storytelling and guest engagement skills. - Passion for the hospitality industry. - Possess a good command of English and Italian. - An excellent verbal manner and proven customer service skills. - Good knowledge or experience in the hospitality industry - Good organization skills with attention to detail. - Good leadership and training experience. - Able to work in a fast-paced environment & remain calm under pressure. - Be able to demonstrate experience in complaint handling. - Strong grooming standards and professional presentation. - Availability to work late nights, weekends, and bank holidays as we operate 365 days a year. What we offer - Discounts on hotel rooms, gift shop items, food and beverage across the company. - Learning and development opportunities online, on the job and in class. - Charity events, Wellbeing activities through the TakeCare program. - Experienced management & motivated and engaging colleagues. - Canteen service and uniform. #LI-FG1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
30/09/2026
| Italia, Lazio, Roma - Adecco Italia |
| Profilo Adecco, per azienda leader nel settore del lusso e dell'accoglienza, ricerca un Manutentore Polivalente da inserire all'interno del reparto Manutenzione. La figura dovra fornire supporto tecnico e sviluppera il know how necessario ad eseguire attivita di manutenzione preventiva, predittiva ed a guasto sugli impianti. Responsabilita Partecipare alle attivita quotidiane di ingegneria e manutenzione dell'hotel, mantenendo gli alti standard di servizio; Coordinarsi con reparto Housekeeping per le attivita di manutenzione delle camere degli ospiti e delle aree pubbliche; Garantire che siano applicate le procedure per salute e sicurezza degli ospiti e dei dipendenti, e che i programmi di emergenza siano rispettati; Verificare e monitorare che le condizioni degli impianti e macchinari all'interno delle strutture siano idonee, intervenendo in caso di situazioni pericolose e comunicando prontamente con il proprio responsabile e l'Ingegnere di area; Ricerca e risoluzione di un guasto elettrico Skill e Professionalita Preferenziale esperienza come manutentore nel settore hotelleristico o cantieristico; Capacita di gestione di problematiche tecniche in condizioni di stress o di emergenza; Ottime capacita di lavoro di squadra; Disponibilita a lavorare su turnazioni serali e/o festive. Competenze tecniche: Conoscenza dell'impiantistica elettrica civile e industriale, e dell'utilizzo di strumenti e apparecchiature elettriche; Conoscenza idraulica; Esperienza nella gestione di impianti. Benefit Si offre: un contratto a tempo determinato di 12 mesi + trasformazione a tempo indeterminato e RAL commisurata all'esperienza; Mensa interna; Livello C2 - CCNL Federturismo AICA RAL: 23.892,26 € Informazioni Aggiuntive E' indispensabile essere automuniti. I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa sulla pagina dedicata al phishing su adecco.it. Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). |