| JOB SUMMARY
The Westin Excelsior Rome is currently looking for a Security Manager ? Loss Prevention.
Reporting directly to the General Manager, the Security Manager manages the daily functions of the security/loss prevention department and focuses on ensuring guest and associate satisfaction while achieving the operating budget and maximizing the financial performance of the department.
The role will be responsible for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.
The impact you'll make
Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety and loss prevention operations provides the guest the same sense of security as they feel in their own home.
CORE ACTIVITIES
Managing Security/Loss Prevention Operations
- Assists the Chief Engineer in administering fire prevention programs and emergency preparedness.
- Follow proper key control guidelines in loss prevention and in the property.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Develops and implements emergency procedures.
- Comply with applicable federal, state and local law and safety regulations and implement's local authority requirements
- Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Follow Duty of Care process for the protection of guests and associates.
- Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and associates.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and associates.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Recommends follow-up action for security breaches.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Recognize success across areas of responsibility.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Provides means for obtaining necessary medical attention on a timely basis.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Maintain first aid and CPR certifications required for Security officers.
Leading Security/Loss Prevention Teams
- Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides an open door policy.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
- Enforces brand Standard Operating Procedures through documentation efforts.
- Train all associates on the four parts of OSHA.
- Train all new hires on loss prevention policies and procedures.
- Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security.
- Oversees all investigations for incidents related to both guests and associates.
- Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system.
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Strives to improve service performance.
- Administer property policies fairly and consistently.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Provides guidance in setting health and safety policies and standards
What we are looking for:
The ideal candidate has a passion for security and loss prevention activities with a strong interest in rooms operations too.
EXPERIENCE
- 2 - 4 years' experience in the security/loss prevention within the hospitality industry
- Background in luxury hospitality operations
- Fluency in English and Italian is mandatory
MANAGEMENT COMPETENCIES
Leadership
- Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Managing Execution
- Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
- Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
- Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Personal Expertise
- Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Emergency Response - Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.
- Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.
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- Security/Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. |
