Trova lavoro per hotel restaurant manager in Montaione3

02/10/2026
Nuovo!
Italia, Toscana, Montaione - Hosco
Se desideri far parte del nostro team, stiamo cercando un/a Assistant Restaurant Manager per la stagione 2027. Principali compiti e responsabilità: • Supportare il Restaurant Manager nella supervisione delle operazioni quotidiane del ristorante. • Essere presente in sala durante i servizi garantendo elevati standard di accoglienza e qualità del servizio. • Coordinare il team operativo durante i turni assegnati, assicurando organizzazione, comunicazione e fluidità del servizio. • Sostituire il Restaurant Manager in sua assenza nelle attività operative e di coordinamento. • Supportare la pianificazione dei turni di lavoro e la gestione delle presenze del personale di sala. • Contribuire alla formazione on-the-job del personale e alla diffusione degli standard di servizio. • Monitorare la qualità del servizio e intervenire prontamente per gestire eventuali criticità operative. • Gestire richieste, segnalazioni o reclami degli ospiti con approccio professionale e orientato alla soluzione. • Collaborare con cucina, bar e altri reparti operativi per garantire un servizio efficiente e ben coordinato. • Verificare il rispetto delle procedure operative, degli standard aziendali e delle normative HACCP. • Supportare il Restaurant Manager nel controllo delle scorte, delle attrezzature e dell'organizzazione delle aree di sala. • Collaborare al monitoraggio delle performance operative e degli indicatori di servizio. • Favorire un ambiente di lavoro collaborativo e professionale all'interno del team. Competenze richieste: • Esperienza nel servizio di sala in contesti ristorativi strutturati o alberghieri. • Attitudine alla leadership e capacità di coordinamento del team. • Ottime doti relazionali e comunicative. • Forte orientamento all'ospite e alla qualità del servizio. • Capacità organizzative e gestione delle priorità. • Flessibilità operativa e capacità di lavorare in contesti dinamici. • Attitudine al lavoro di squadra e alla collaborazione interdipartimentale. • Buona conoscenza della lingua inglese. Condizioni contrattuali - Contratto CCNL Turismo ? Full Time. - Retribuzione mensile lorda a partire da € 2.500 Benefit e vantaggi - Accesso alla mensa aziendale anche nei giorni di riposo. - Accesso a eventi riservati al personale Castelfalfi. - Esperienze formative mirate, in base alle esigenze del ruolo e del team. - Agevolazioni su ristorazione, benessere e attività sportive all'interno del resort e della tenuta. - Soluzioni di housing allowance riconosciute, ove previsto, al personale proveniente da fuori zona. Dotazioni fornite - Dotazioni professionali adeguate alle esigenze del ruolo svolto. - Uniformi e relativo servizio lavanderia per il personale operativo. Sede di lavoro: Castelfalfi (FI) È richiesto il possesso del diritto legale di lavorare in Italia. La presente selezione è rivolta a candidati di entrambi i sessi, ai sensi del D.Lgs. 198/2006 e della normativa vigente in materia di pari opportunità, nonché a persone di ogni età e nazionalità, nel rispetto delle disposizioni di legge. Le candidature dovranno essere trasmesse a careers@castelfalfi.com, corredate da autorizzazione al trattamento dei dati personali ai sensi del Regolamento (UE) 2016/679 (GDPR) e del D.Lgs. 196/2003, come modificato dal D.Lgs. 101/2018.
02/10/2026
Nuovo!
Italia, Toscana, Florence - Hosco
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role At Four Seasons Hotel Firenze, we are seeking a passionate and service-driven Guest Experience Manager to lead our Guest Experience Team. In this role, you will be responsible for creating personalized and memorable experiences for our guests, ensuring every stay reflects the exceptional standards of luxury, care, and hospitality that define the Four Seasons brand. This position is offered as a full-time maternity cover contract for a minimum of 12 months. What you will do - Lead, motivate, and coordinate the Guest Experience Team, fostering a culture of service excellence, accountability, and continuous improvement. - Ensure all local and corporate policies, procedures, and Four Seasons standards are consistently applied and maintained. - Oversee guest recognition programs and ensure guest preferences, profiles, and special requests are accurately captured, maintained, and acted upon. - Utilize company systems and Front Desk operational platforms to maintain accurate guest history records and maximize guest satisfaction, recognition, and loyalty. - Coordinate VIP arrivals, room assignments, amenities, and personalized experiences in collaboration with Front Office, In-Room Dining, Housekeeping, and other departments. - Conduct regular inspections of VIP rooms to ensure the highest standards of quality and presentation. - Build meaningful relationships with guests, proactively seeking feedback and identifying opportunities to enhance their experience. - Manage guest concerns, complaints, and service recovery situations with professionalism, empathy, and a solutions-oriented approach. - Analyze guest feedback and service trends to identify root causes and implement corrective actions to prevent recurrence. - Coordinate pre-arrival and post-stay communications for selected guests, ensuring a highly personalized and seamless experience. - Identify training needs and implement coaching and development initiatives to enhance team performance and service delivery. - Conduct regular team briefings and meetings to review guest feedback, service performance, and opportunities for improvement. - Monitor and drive guest satisfaction metrics, supporting the hotel's objectives for service excellence and guest loyalty.   What you bring - 1 to 2 years of leadership or supervisory experience in a similar role, combined with previous Front Office experience. - Strong understanding of hotel operations and guest service standards, preferably within a luxury hospitality environment. - Excellent presentation, communication, and interpersonal skills, with a positive, proactive attitude and a genuine passion for delivering exceptional guest experiences. - Proven ability to manage VIP guests, handle service recovery situations, drive guest recognition initiatives, and collaborate effectively across departments. - Strong problem-solving and leadership skills, with proficiency in hotel property management systems, preferably Opera PMS. - Fluent in both written and spoken Italian and English, knowledge of a third language is an advantage. What we offer:  •    Competitive Salary, wages, and a comprehensive benefits package •    Excellent Training and Development opportunities •    Complimentary Accommodation at other Four Seasons Hotels and Resort •    Complimentary Dry Cleaning for Employee Uniforms •    Employee Meals   Schedule & Hours: This is a full-time maternity cover position (12 months minimum). Flexibility to work rotating shifts, including weekends and public holidays, is required.  
02/10/2026
Nuovo!
Italia, Toscana, Florence - Hosco
JOB SUMMARY  Areas of responsibility is our Cosimo rooftop Restaurant. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.   CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.   CORE WORK ACTIVITIES   Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in the Restaurant • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.   Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.   Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).   Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.   Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations  • Oversees the financial aspects of the department including purchasing and payment of invoices.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.   From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.