Trova lavoro per hotel maintenance manager in Poppi10
26/08/2026 Nuovo!
| Italia, Toscana, Belfiore - Hosco |
| Your Mission, Should You Choose to Accept It Things break. Lights flicker. Doors squeak. And that's where you come in. As our Maintenance Technician, you're the go-to fixer, problem-spotter, and calm-in-the-chaos presence that keeps our hotel running smoothly behind the scenes. You work side by side with the Maintenance Manager to make sure guests, students, and teammates feel comfortable, safe, and taken care of every single day. From quick repairs to preventative checks, you're hands-on, practical, and always one step ahead. No two days look the same, and that's exactly how you like it. You're part of the local hub team, trusted to take ownership, work independently, and jump in where needed. In Case You Don't Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do - Handle day-to-day maintenance issues across the hotel, from plumbing and lighting to locks and small repairs - Complete daily walkarounds and keep indoor and outdoor areas clean, safe, and looking sharp - Carry out preventative maintenance checks to spot issues before they become problems - Tackle minor painting and cosmetic fixes when things need a refresh - Support and coordinate external contractors when specialist work is needed - Keep an eye on stock levels for tools, materials, and spare parts - Jump in on ad hoc tasks and support the Maintenance Manager when required What You'll Have - You have at least 2 years of experience in a similar maintenance role, ideally in hospitality - You bring strong hands-on technical skills and enjoy fixing things yourself - You stay calm under pressure and like solving problems on the spot - You work independently but enjoy being part of a close-knit team - You're flexible with tasks, schedules, and changing priorities - You speak Italian fluently - You bring a positive, professional, and guest-friendly attitude to everything you do What We Offer - The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future - The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change - The chance to learn and grow in your role with the potential for future growth - Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! - A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| Multi-Property General Manager The Excelsior, a Luxury Collection Hotel, Florence & The St. Regis Florence Marriott International is seeking an exceptional luxury hospitality leader to assume responsibility for two of Florence's most distinguished hotels: The Excelsior, a Luxury Collection Hotel, Florence and The St. Regis Florence. Set along the banks of the Arno, these landmark properties combine rich Florentine heritage, distinctive brand identities and exceptional international reputations. This is a rare opportunity to lead two iconic hotels while shaping their continued evolution within Marriott International's luxury portfolio. The opportunity As Multi-Property General Manager, you will provide strategic and operational leadership across both hotels, creating a clear shared vision while preserving the individual character and positioning of The Luxury Collection and St. Regis brands. You will lead and inspire the Executive Committees and wider hotel teams, championing an uncompromising approach to luxury service, associate engagement and commercial performance. Working closely with ownership and Marriott's regional and global leadership teams, you will be accountable for delivering sustainable results and strengthening the long-term reputation of both properties. This appointment requires a visible and influential leader who can operate confidently within a complex, high-profile environment?balancing heritage with innovation, brand stewardship with commercial discipline, and the expectations of discerning guests, owners and associates. Key responsibilities - Provide strategic leadership and overall accountability for the performance of both hotels. - Develop and deliver a compelling multi-property strategy while protecting the distinct identity, culture and guest experience of each brand. - Build highly engaged, performance-driven Executive Committees and create a strong pipeline of future luxury hospitality leaders. - Champion exceptional and highly personalised guest experiences aligned with the standards of St. Regis and The Luxury Collection. - Strengthen the market positioning and international profile of both hotels within Florence's competitive luxury landscape. - Drive sustainable revenue growth, profitability and asset value through disciplined commercial and operational leadership. - Develop trusted, transparent relationships with ownership, regional leaders and key internal and external stakeholders. - Maintain the highest standards of quality, brand compliance, operational excellence and financial governance. - Act as a prominent ambassador for both hotels, Marriott International and the city of Florence. The successful candidate You will be an established General Manager with a strong record of leading complex, internationally recognised luxury hotels. You will bring: - Significant General Manager experience within the international luxury hospitality sector. - Proven success leading a high-profile hotel, resort or multi-property operation. - A sophisticated understanding of luxury guests, service culture and brand positioning. - Strong commercial and financial acumen, with evidence of delivering sustained business performance. - Experience working effectively with owners and senior regional or global stakeholders. - The ability to lead through influence, build alignment and navigate a complex stakeholder environment. - A genuine passion for developing people and creating an inclusive, high-performance culture. - Strong knowledge of the Italian luxury hospitality market; previous experience in Italy would be highly advantageous. - Fluency in Italian and English. - The presence, judgement and credibility to represent two of Florence's most celebrated hotels. Why join Marriott International? Marriott International offers the opportunity to build a meaningful long-term career within the world's leading hospitality company. You will join a global community of luxury leaders, benefit from extensive development opportunities and have the platform to make a lasting impact across two exceptional properties. This is more than a multi-property leadership role. It is an opportunity to shape the next chapter of two Florentine icons and further establish them among Europe's most compelling luxury destinations. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. #LI-JM2 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
26/08/2026 Nuovo!
| Italia, Toscana, Poppi - Hosco |
| Assistant Villa Operations Manager Luxury Cooking School & Boutique Hospitality | Tuscany, Italy Seasonal Live-in Position | Mid-March ? Mid-November Live and work in the heart of Tuscany ®¹ At Tuscookany, we welcome guests from around the world to experience one of Italy's leading luxury cooking schools. Our guests stay in beautiful villas in the heart of the Tuscan countryside, enjoying authentic Italian cooking classes taught by passionate native chefs. We create more than a holiday ? we offer an unforgettable experience filled with Italian food, culture, hospitality and friendship. We are looking for an enthusiastic, organised and hands-on Assistant Villa Operations Manager to join our management team at one of our two villas in Tuscany. This is much more than a guest relations role. Reporting directly to the Operations Manager, you will play an important part in the day-to-day running of the villa, ensuring exceptional guest experiences while helping oversee housekeeping, gardens, maintenance and general operational standards. This is a full-time seasonal live-in position from approximately mid-March until mid-November. Private accommodation and meals while on duty are provided. Your Responsibilities ? Communicate with guests before arrival and assist with transfers ? Welcome guests and ensure they feel comfortable and well cared for throughout their stay ? Lead culinary excursions to local towns, wineries and olive oil producers ? Prepare the aperitivo and ensure everything is ready for dinner ? Inspect guest rooms, public areas and gardens to maintain excellent standards ? Supervise housekeeping and gardening staff and coordinate their workloads ? Coordinate routine maintenance and ensure any issues are dealt with promptly ? Monitor villa systems including the pool, heating and irrigation ? Manage breakfast shopping, cleaning supplies and weekly stock requirements ? Support the Operations Manager with administration and the smooth day-to-day running of the villa Who We're Looking For We are looking for someone who combines genuine warmth and hospitality with strong organisational and operational skills. You should: ? Have a qualification in Hotel Management, Hospitality or Tourism ? Have previous experience in hospitality, boutique hotels, luxury villas or resorts ? Enjoy both guest interaction and operational management ? Be organised, proactive and confident solving problems ? Be comfortable supervising and coordinating a small team ? Have excellent spoken and written English; some Italian is an advantage ? Hold a valid driver's licence ? Already be authorised to live and work in the European Union ? Be available for the full season from mid-March until mid-November ? Be flexible regarding evenings and weekends during the season ? Enjoy living and working as part of a close-knit team in the Tuscan countryside ? Be responsible, service-minded and someone who naturally goes the extra mile Applying as a Couple? We are also open to applications from couples. If your partner has practical maintenance and gardening skills, is a confident driver and is happy to take on a hands-on maintenance/handyman role at the villa, we would be very interested to hear from you both. Both applicants must already be authorised to live and work in the European Union. What We Offer ? €2,800?€3,200 gross per month, depending on experience ? Full-time seasonal employment from mid-March to mid-November ? Private bedroom and bathroom at the villa ? Accommodation and meals while on duty ? The opportunity to live and work in a beautiful Tuscan setting ? A warm, family-style working environment ? An international clientele from the USA, Canada, Australia, New Zealand, South Africa, the UK and across Europe ? The opportunity to become an important part of a small team creating unforgettable experiences for our guests Interested? If this sounds like the right opportunity for you ? or for you and your partner ? we'd love to hear from you. Please send your CV and a cover letter explaining why you would be a great fit for Tuscookany to: info@tuscookany.com |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| JOB SUMMARY Areas of responsibility is our Cosimo rooftop Restaurant. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR ? 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations ? Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. ? Maintains service and sanitation standards in the Restaurant ? Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team ? Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. ? Encourages and builds mutual trust, respect, and cooperation among team members. ? Serves as a role model to demonstrate appropriate behaviors. ? Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. ? Develops specific goals and plans to prioritize, organize, and accomplish your work. ? Ensures and maintains the productivity level of employees. ? Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. ? Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. ? Ensures compliance with all applicable laws and regulations. ? Ensures compliance with food handling and sanitation standards. ? Ensures staff understands local, state and Federal liquor laws. ? Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. ? Establishes guidelines so employees understand expectations and parameters. ? Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service ? Provides services that are above and beyond for customer satisfaction and retention. ? Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. ? Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Empowers employees to provide excellent customer service. ? Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. ? Handles guest problems and complaints. ? Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. ? Ensures corrective action is taken to continuously improve service results. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. ? Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities ? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. ? Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. ? Ensures employees are treated fairly and equitably. Strives to improve employee retention. ? Ensures employees receive on-going training to understand guest expectations. ? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. ? Strives to improve service performance. ? Ensures recognition is taking place across areas of responsibility. Additional Responsibilities ? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluating results to choose the best solution and solve problems. ? Assists servers and hosts on the floor during meal periods and high demand times. ? Recognizes good quality products and presentations. ? Supervises daily shift operations ? Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is currently looking for an Accounting Manager to join our Finance team. Reporting to the Assistant Director of Finance, you will play a key role in ensuring the integrity of financial operations, supporting business performance, and maintaining compliance with local and international accounting standards. What you will do - Support the Assistant Finance Director in the day-to-day management of financial and accounting operations. - Oversee General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR) processes. - Ensure accurate and timely monthly, quarterly, and annual financial closings. - Ensure compliance with local tax regulations and international accounting standards (USALI). - Monitor and analyse key financial KPIs, including RevPAR, GOP, EBITDA, and cost control indicators. - Support the preparation of the annual budget and periodic forecasts. - Analyse variances between budgeted and actual results and propose corrective actions. - Collaborate with Department Heads to monitor and control operating costs. - Supervise the financial aspects of contracts and coordinate with the Legal Department on contractual matters, compliance, and risk assessment. - Manage internal and external audits, ensuring full compliance with company policies and regulations. - Oversee cash management and treasury cash flows. - Ensure the implementation of internal control procedures and fraud prevention measures. - Train, coordinate, and support members of the Finance team. What you bring - Degree in Economics, Finance, Accounting, or a related discipline. - 3?5 years of experience in a similar accounting or finance leadership role, ideally within hospitality. Previous experience in Hotel finance and/or a structured business environment is a strong asset. - Strong knowledge of accounting principles, Italian GAAP (OIC), statutory requirements, and USALI standards. - Experience with ERP systems such as SAP, Oracle, or hospitality finance platforms. - Excellent analytical, problem-solving, and organizational skills, with strong attention to detail. - Proven ability to manage priorities, meet deadlines, and lead high-performing teams. - Fluent in English and Italian, both written and spoken. What we offer: ? Competitive Salary aligned with experience and a comprehensive benefits package ? Excellent Training and Development opportunities ? Employee Discount for stays at any Four Seasons worldwide ? Complimentary Dry Cleaning for Employee Uniforms ? Employee Meals Schedule & Hours: ? Full-time position based in Florence, Italy. Candidates must have valid authorization to work in Italy at the time of application. |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. Il Four Seasons Hotel Firenze è attualmente alla ricerca di un Manutentor* di Turno con esperienza da inserire nel Team. Questa figura si occupa della manutenzione ordinaria e straordinaria dell'Hotel, rispondendo alle richieste degli ospiti e dei colleghi in maniera cortese e professionale. La risorsa ideale possiede almeno un anno di esperienza nel ruolo, con conoscenze in campo elettrico. E' richiesta la conoscenza della lingua italiana, mentre la conoscenza dell'inglese rappresenta un vantaggio. Contratto full time e a tempo determinato. Il ruolo prevede lavoro su turni, inclusi weekend e giorni festivi. I candidati devono essere legalmente autorizzati a lavorare in Italia al momento della candidatura. About the role Four Seasons Hotel Firenze is currently looking for an experienced Shift Engineer to join the Team. The Shift Engineer diagnoses and provides service and repairs to hotel equipment and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. What you will do - Implement and handle preventative maintenance of all equipment and update appropriate logs. - Diagnose and handle all repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building. - Respond to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manner. - Be familiar with all emergencies procedures and respond to all emergency conditions such as fires, power failures, etc. - Clean all stations in Engineering, grease traps, plumbing stoppages and maintain an organized department and hotel. - Install or relocate any additional equipment or existing equipment when necessary. - Assist with energy conservation programs in the hotel. - Install electrical and mechanical systems for renovations, outlet additions and associated equipment and provide electrical set ups for exhibits including maintenance of those set-ups. - Where required assist with training to all department staff to ensure efficient operation, proper maintenance and repair to equipment. What you bring: +1 year experience in a similar position. Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. Working technical knowledge of general building maintenance and basic ability to operate computer equipment. Reading, writing and oral proficiency in the Italian language. Proficiency in English is a plus. What we offer: ? Competitive Salary, wages, and a comprehensive benefits package ? Excellent Training and Development opportunities ? Employee Discount for stays at any Four Seasons worldwide ? Complimentary Dry Cleaning for Employee Uniforms ? Employee Meals Schedule & Hours: Full-time, fixed-term contract. This position requires working in shifts, including weekends and public holidays. Candidates must have legal authorization to work in Italy at the time of application. The position is at the C2 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract's minimum standards and opportunities for growth based on experience |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is seeking a dynamic and talented Guest Services Manager to lead our Guest Services team and elevate our guest journey. Reporting to the Front Office Manager, you will oversee all aspects of guest arrivals, departures, transportation, and luggage services, ensuring seamless operations and an exceptional luxury experience. What you will do - Lead, coach, and develop the Guest Services team, fostering a culture of excellence, engagement, and luxury hospitality. - Ensure a seamless, personalized guest journey from arrival to departure, delivering exceptional service at every touchpoint. - Oversee guest transportation, luggage handling, escort services, golf cart operations, and valet parking services. - Support VIP arrivals, guest recognition initiatives, and service recovery efforts to enhance guest satisfaction and loyalty. - Maintain the highest standards of presentation, cleanliness, safety, and operational efficiency across all Guest Services areas. - Collaborate closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure smooth daily operations. - Monitor service quality and operational performance, identifying opportunities for continuous improvement and enhanced guest experiences. - Ensure compliance with company policies, safety procedures, and risk management standards, responding effectively to operational and emergency situations. - Support departmental financial objectives through effective workforce planning, scheduling, and resource management. - Act as Manager on Duty when required, providing leadership and ensuring exceptional service standards throughout the hotel. What you bring - 1-2 years of leadership experience within luxury hospitality or a guest-focused environment. - Previous experience in Guest Services or in a supervisory/management role with direct responsibility for guest experience and people leadership is considered a plus. - Ability to lead, coach, motivate, and develop diverse teams while fostering a culture of service excellence, employee engagement, and operational success. - Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. - A valid driving license is required for this position. - Reading, writing and oral proficiency in the Italian and English language. Additional languages considered an asset What we offer: - Competitive Salary, wages, and a comprehensive benefits package - Excellent Training and Development opportunities - Employee Discount for stays at any Four Seasons worldwide - Complimentary Dry Cleaning for Employee Uniforms - Employee Meals Schedule & Hours: Full-time position. This role requires flexibility to work weekends and public holidays. Applicants must have valid authorization to work in Italy at the time of application. |
26/08/2026 Nuovo!
| Italia, Toscana, Firenze - Hosco |
| Your Mission Should You Choose To Accept: Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Florence Lavagnini hotel. You'll oversee all our multiple F&B outlets, such as our restaurants, bars and our unique rooftop. We're looking for someone who can start immediately. As our F&B Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you? In Case You Don't Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly ? be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do You'll be responsible for these 3 different - but equally important - cornerstones of the hotel: Operations: - You'll coordinate the daily operations of the F&B outlets with your teams, as well as other internal & external departments - You support the management teams across all departments within the hotel - You always strive for quality and know our product offering like no other - You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer Management & leadership - You offer support and work with the Front of House-, Engineering & kitchen teams in all aspects of running the hotel and it's outlets. - You'll run daily operational meetings with your teams to ensure everything is going smoothly. - You'll work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community - You make sure all shifts are covered by planning and communicating the team's roster in time. - You're a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an ?open-door'- policy for your team-member. Performance: - You're always looking for opportunities to generate revenue, while providing added value to our guests. - You're responsible for assisting the hotel manager by keeping costs in line within your departmental budget. - You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results. - You'll manage running costs, from sales to guest supplies and any other operational related costs. - You'll monitor daily performance, including points of sale, room revenues & quality. Who You Are - You have exceptional English and Italian communication skills, all other languages very welcome! - You have more than 5 years of management experience (preferably some years in a hotel environment). - You are all about solutions and connecting the right people. - You are a true problem-solver and are not afraid to make decisions in the moment. - You are courteous, professional and ready with a smile for team members, guests and random strangers alike. - You deal with stressful situations in a stress-free manor and bring calm and a sense of ?I've got this' to every situation. - You're a team player and work hard to inspire and guide your team members to excellence. - You're hard working, responsible and have a ?let's do this!? mentality. - You build, lead and inspire motivated, happy teams. - You're legally allowed to work in Italy. What We Offer - The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future. - The chance to learn and grow in your role with the potential for future growth. - Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! - A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff. At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best. - Salary range: 37.5-46.5K gross per year Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. |
26/08/2026 Nuovo!
| Italia, Toscana, Florence - Hosco |
| JOB SUMMARY The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR ? 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities ? Manages sales efforts for the hotel including local corporate and social catering. ? Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. ? Responds to incoming catering opportunities for the hotel. ? Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. ? Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. ? Closes the best opportunities for the hotel based on market conditions and hotel needs. ? Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. ? Designs, develops and sells creative catered events. ? Maximizes revenue by up-selling packages and creative food and beverage. ? Manages catering sales revenue and operation budgets, and provides forecasting reports. ? Develops menus which drive sales. ? Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). ? Participates in and practices daily service basics of the brand. ? Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. ? Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service ? Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. ? Executes and supports the company's Customer Service Standards and hotel's Brand Standards. ? Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. ? Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. ? Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. ? Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities ? Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. |
26/08/2026 Nuovo!
| Italia, Toscana, Castelnuovo Berardenga - Hosco |
| Siamo alla ricerca di un Barman motivato e pronto a entrare a far parte del nostro Team Food & Beverage presso Hotel Le Fontanelle*****. Il candidato ideale ha maturato almeno 2 anni di esperienza nell'ospitalità di lusso e possiede spiccate doti di leadership e comunicazione, che gli permettano di interagire con una clientela internazionale di alto profilo. La risorsa selezionata sarà responsabile al servizio del Lounge Bar dell'Hotel e del Bar Piscina, affiancando una brigata di 3 persone, operando in stretta collaborazione e con il supporto del Maître, e contribuendo a garantire servizi impeccabili e standard elevati in linea con il posizionamento della struttura. Responsabilità principali · Accoglienza e gestione degli ospiti · Preparazione e servizio di bevande, cocktail e prodotti di caffetteria secondo gli standard della struttura · Collaborazione con il Maître per la pianificazione del servizio e l'ottimizzazione delle attività · Controllo delle scorte, ordini e corretta conservazione dei prodotti · Garanzia del rispetto delle normative igienico-sanitarie e degli standard di qualità · Cura dell'ordine, della pulizia e dell'immagine dei punti bar Cosa Offriamo · Ambiente di lavoro stimolante e dinamico · Opportunità di crescita e di sviluppo professionale · Pacchetto retributivo in linea con il ruolo Ulteriori dettagli saranno forniti durante il colloquio. Il trattamento dei dati personali avverrà nel pieno rispetto delle normative vigenti in materia di protezione dei dati (GDPR). Dettagli sulla nostra informativa Privacy al sito https://www.fontanellestate.com/privacy-policy |