Annunci di lavoro correlati
Assistente 2° Governante - The St. Regis Florence & The Excelsior Florence - The Excelsior, a LuxuryNuovo!
POSITION SUMMARY
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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29/10/2026
Manutentore/trice d'Hotel - W FlorenceNuovo!
POSITION SUMMARY
The Hotel Maintenance Technician is responsible for ensuring that the hotel's facilities, equipment, and infrastructure are maintained in safe, efficient, and excellent working condition. This role performs preventive maintenance, responds to repair requests, and supports the overall guest experience by ensuring that all hotel areas meet quality and safety standards. Working closely with other departments, the Maintenance Technician helps maintain a comfortable and welcoming environment for guests and associates.
Key Responsibilities
- Perform routine inspections and preventive maintenance of hotel facilities and equipment.
- Respond promptly to maintenance requests and repair issues.
- Troubleshoot and repair electrical, plumbing, HVAC, and general building systems.
- Maintain guest rooms, public areas, and back-of-house facilities to company standards.
- Ensure compliance with health, safety, and environmental regulations.
- Maintain accurate maintenance records and work orders.
- Support renovation projects and emergency repairs when required.
Qualifications & Skills
- Technical diploma or certification in maintenance, engineering, or a related field preferred.
- Previous experience in hotel maintenance or a similar technical role.
- Basic knowledge of electrical, plumbing, HVAC, and mechanical systems.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Good communication and organizational skills.
- Flexibility to work shifts, weekends, and holidays when required.
- Ability to stand, walk, bend, and lift equipment for extended periods.
- Ability to perform manual and physical tasks safely.
- Availability to respond to urgent maintenance situations when necessary.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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29/10/2026
Housekeeping Floor Supervisor - Four Seasons Hotel FirenzeNuovo!
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
About the role
Four Seasons Hotel Firenze is looking for a passionate Floor Supervisor to join our Housekeeping team. In this role, you will help deliver exceptional guest experiences by ensuring guest rooms meet the highest Four Seasons standards through quality inspections and daily team supervision.
What you will do
- Lead, support, and coach Room Attendants and Linen Runners, ensuring guest rooms and public areas consistently meet Four Seasons quality standards.
- Conduct room inspections, monitor daily progress, and coordinate housekeeping activities to ensure rooms are ready for guests on time.
- Oversee floor operations, ensuring adequate supplies, cleanliness of guest corridors and service areas, and prompt resolution of maintenance issues.
- Anticipate guest needs, address concerns professionally, and contribute to delivering an exceptional guest experience.
- Plan and organize daily activities based on occupancy levels and operational requirements, collaborating closely with other departments.
- Support inventory management, administrative tasks, and housekeeping operations across the hotel as needed.
What you bring
- Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
- Strong attention to detail, excellent organizational skills and a proactive approach to guest service.
- Proven leadership abilities, with experience coaching teams and providing constructive feedback.
- Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
- Fluency in Italian and English, both written and spoken.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals
Schedule & Hours:
This is a full-time, fixed-term position requiring flexibility to work shifts, weekends and public holidays.
The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract's minimum standards and opportunities for growth based on experience
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29/10/2026
Concierge - Seasonal | Talent Day November 13 - Collegio alla Querce, Auberge Resorts CollectionNuovo!
Company Description
About Collegio alla Querce, Auberge Collection
is a hilltop Italian retreat ? once a cherished educational institution ? and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef's Table at its heart, mischievous Bar Bertelli, housed in the former principal's office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence's multifaceted Renaissance spirit.
For more information:
Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge
Job Description
At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory.
Guest Experience & Personalisation
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Build genuine connections with guests, understanding their preferences and interests to offer thoughtful, personalised recommendations.
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Anticipate guest needs and deliver attentive, discreet, and proactive service throughout their stay.
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Curate distinctive experiences that reflect the spirit of Florence, Tuscany, and the property.
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Handle guest requests and special arrangements with care, ensuring every detail is thoughtfully considered.
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Follow up on arrangements to ensure a seamless and memorable guest experience.
Local Expertise & Experience Curation
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Maintain an in-depth knowledge of Florence and the surrounding Tuscan region, including cultural attractions, restaurants, shopping, events, and hidden gems.
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Recommend and arrange bespoke itineraries, cultural visits, dining experiences, private tours, and other activities tailored to individual preferences.
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Build and maintain strong relationships with local partners and service providers to offer distinctive and reliable experiences.
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Stay informed about seasonal events, new openings, and local happenings to ensure recommendations remain relevant and inspiring.
Reservations & Guest Arrangements
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Coordinate restaurant reservations, transportation, private guides, excursions, and other guest requests with accuracy and attention to detail.
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Liaise with external partners and internal departments to ensure all arrangements are confirmed and communicated clearly.
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Manage changes and unexpected situations with flexibility, professionalism, and a solution-oriented approach.
Coordination & Operational Excellence
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Collaborate closely with Guest Services, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.
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Communicate relevant information clearly during shift handovers and throughout the guest stay.
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Support the smooth running of daily Concierge operations, maintaining organised records and following established procedures.
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Ensure that every interaction reflects the highest standards of professionalism, discretion, and care.
Qualifications
Qualifications:
- A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.
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An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.
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A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.
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Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.
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Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.
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Familiarity with luxury hotel management software, reservation systems, and office tools.
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Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.
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A degree in Hospitality Management or related fields is a plus.
Position Details:
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CCNL Federturismo
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Employment Type: Seasonal; Full-time
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Salary Range: € 28.000 gross per year / 14 months
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
For more information:
Connect with Auberge Collection on , ,, and @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit .
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29/10/2026
Concierge - Four Seasons Hotel FirenzeNuovo!
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
About the role
Four Seasons Hotel Firenze is seeking a passionate and service-driven Concierge to join our team. As a Concierge, you will play a key role in creating exceptional and memorable experiences for our guests. Leveraging your local knowledge, attention to detail, and commitment to personalized service, you will assist guests with everything from everyday requests to unique and extraordinary experiences, ensuring their stay in Florence is truly unforgettable.
What you will do
- Deliver exceptional service by handling all guest interactions with the highest level of professionalism, courtesy, and hospitality.
- Assist guests with inquiries regarding hotel services, operating hours, in-house events, transportation, directions, and local attractions.
- Anticipate guest needs and provide personalized recommendations based on your knowledge of Florence and surrounding areas.
- Resolve guest concerns and complaints promptly and professionally, escalating matters to management when necessary.
- Process incoming and outgoing packages, messages, mail, and other correspondence accurately and efficiently.
- Maintain up-to-date information and collateral relating to restaurants, museums, cultural sites, transportation options, and local events.
- Build and maintain strong relationships with local partners and vendors to facilitate reservations, ticketing, and exclusive experiences for guests.
- Utilize hotel systems and software to accurately record guest preferences, special requests, and billing information.
- Handle internal and external telephone calls and provide support in the absence of the Switchboard Operator.
- Collaborate closely with the Front Desk and Guest Services teams, providing assistance during peak periods when required.
- Support departmental operations and perform additional duties as assigned by the management team.
What you bring
- A minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.
- Excellent interpersonal skills, an outgoing personality and a can-do approach to any request.
- Attention to detail, the ability to multi task and good problem solving skills are required.
- Previous knowledge of the city of Florence is preferred.
- Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
• Staff accommodation upon availability
Schedule & Hours:
Fixed-term and full time contract.
The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract's minimum standards and opportunities for growth based on experience.
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29/10/2026
