Find jobs for hotel maintenance manager in Milan16

25/08/2026
New!
Italy, Lombardy, Milan - Hosco
Job Description ? HOSTESS Job Title: Hostess Department: Food and Beverage Reports to: Food and Beverage Director JOB OVERVIEW Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures. Assist in monitoring the guests' needs and all phases of the operation. QUALIFICATIONS Essential: 1) Ability to provide legible communication 2) Fluency in English Desirable: 1) High school graduation 2) Restaurant service experience 3) Fluency in foreign languages 4) Knowledge of local activities and appropriate attractions for restaurant clientele 5) Two year experience in similar position dealing with the general public Skills: 1) Ability to focus attention on guest needs, remaining calm and courteous 2) Ability to exercise good judgment with difficult guests 3) Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations 4) Ability to maintain confidentiality of guest information and pertinent hotel data 5) Ability to provide clear, pleasant telephone communication with proper grammar 6) Ability to work cohesively with co-workers as part of a team 7) Prior guest relations training 8) Ability to use Micros system 9) Restaurant service experience 10) Fluency in foreign language 11) Knowledge of local activities and appropriate attractions for restaurant clientele Job Functions: 1) Maintain a complete knowledge of: a) Scheduled daily activities and in-house groups b) Daily house count c) Hotel extension numbers, beeper numbers carried by hotel personnel d) Hours of operation of each outlet, ambiance, menu selections, price range e) Features and services provided by the hotel 2) Maintain complete knowledge of all specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant 3) Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant 4) Prepare station chart and assign stations to staff following departmental procedures, to be reviewed by manager 5) Set up Hostess station with necessary supplies; maintain cleanliness at all times 6) Inspect condition and cleanliness of all menus 7) Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times 8) Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures 9) Answer the telephone courteously and efficiently as specified in departmental standards 10) Take, record and confirm restaurant reservations/cancellations as specified in departmental standards 11) Maintain positive guest relations at all times 12) Greet and acknowledge all arriving guests, however busy and whatever time of day 13) Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines 14) Anticipate guest needs and respond promptly 15) Communicate VIP arrivals and special requests to designated personnel for follow up 16) Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction 17) Extend courteous departures as guests leave the restaurant 18) Oversee all aspects of restaurant during absence of Manager and/or Supervisor 19) Successful completion of the training/certification process Note: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Signature date       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
JOB SUMMARY   Areas of responsibility include Restaurant, Bar and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.   CANDIDATE PROFILE    Education and Experience ? High school diploma or GED; 4+ years experience in Supervisory role in the food and beverage or related professional area. OR ? 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3+ years experience in Supervisory role in the food and beverage or related professional area.   CORE WORK ACTIVITIES   Managing Day-to-Day Operations ? Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. ? Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. ? Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.   Leading Food and Beverage Team ? Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. ? Encourages and builds mutual trust, respect, and cooperation among team members. ? Serves as a role model to demonstrate appropriate behaviors. ? Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. ? Develops specific goals and plans to prioritize, organize, and accomplish your work. ? Ensures and maintains the productivity level of employees. ? Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. ? Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. ? Ensures compliance with all applicable laws and regulations. ? Ensures compliance with food handling and sanitation standards. ? Ensures staff understands local, state and Federal liquor laws. ? Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. ? Establishes guidelines so employees understand expectations and parameters. ? Monitors alcohol beverage service in compliance with local laws.   Ensuring Exceptional Customer Service ? Provides services that are above and beyond for customer satisfaction and retention. ? Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. ? Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Empowers employees to provide excellent customer service. ? Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. ? Handles guest problems and complaints. ? Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. ? Ensures corrective action is taken to continuously improve service results. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. ? Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).   Managing and Conducting Human Resource Activities ? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. ? Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. ? Ensures employees are treated fairly and equitably. Strives to improve employee retention. ? Ensures employees receive on-going training to understand guest expectations. ? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. ? Strives to improve service performance. ? Ensures recognition is taking place across areas of responsibility.   Additional Responsibilities ? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluating results to choose the best solution and solve problems. ? Assists servers and hosts on the floor during meal periods and high demand times. ? Recognizes good quality products and presentations. ? Supervises daily shift operations in absence of Assistant Restaurant Manager. ? Oversees the financial aspects of the department including purchasing and payment of invoices. Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott's Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott's global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360's Sustain Responsible Operations coordinate.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Como - Hosco
Night Manager / Front Office Supervisor Sarai il punto di riferimento dell'hotel durante il turno notturno, garantendo un servizio impeccabile e la massima soddisfazione degli ospiti. Coordinerai le operazioni del Front Office, gestirai eventuali situazioni operative con professionalità e assicurerai il rispetto degli standard Marriott in un contesto dinamico e internazionale. Allo stesso tempo, entrerai a far parte del team Front Office supportando il coordinamento delle attività quotidiane e contribuendo a offrire un'esperienza di accoglienza d'eccellenza. Affiancherai il Front Office Manager nella gestione del team, nella formazione dei collaboratori e nel garantire elevati standard di servizio, con particolare attenzione alla guest satisfaction e all'ospitalità di lusso.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
Job Overview:  Chef de partie has to ensure that all procedures are performed to the hotel's standards. Performs the responsibilities of his position and assists where necessary to ensure optimum service to guest/visitors. During the service he's the responsible of the preparation of all dishes made in his section.  Basic requirements: Qualifications: - good knowledge of food preparation - good knowledge of HACCP procedures  - Ability to maintain a high standard of cleanliness in the kitchen - Ability to assist and organize the colleagues with the ?Mise en Place? and service - Goodwill in the search of new recipes and new dishes. Desirable: - Previous experience in a gourmet restaurant. - Good ability to work in a team. - Good ability to manage teamwork. Essential Skills: - Ability to enforce hotel's standards, policies, and procedures.  - Ability to work with precision, realizing good preparations that are required. - Maintain concentration and think clearly when taking care of various activities at the same time (multitasking). - Ability to prioritize, organize and follow up. - Propose new ideas to the Sous Chefs, and the Executive Chefs. - Identify problems and propose solutions or alternative ideas.  - High attention to details. - Ability to work well under the pressure of coordinating many requests at any given time. - Ability to perform job functions with minimal supervision. - Ability to be flexible as the job changes. - Be an ambassador to Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. - Ability to focus attention on details. - Ability to work cohesively with co-workers as part of a team. - Ability to maintain clean and tidy the work place. - Ability to practice lateral service within the Kitchen department and in the Hotel. Primary job functions:  - Check the ODS  - Prepare the list of daily works. - Organize the place of work in order to have a clean and efficient space. - Organize the job of the team of his partie. - Take care of ordinary food production according with the Sous Chefs. - Interest in the preparation of dishes and their study and composition. - Follow carefully the instructions given by the sous chefs. - Follow as closely as possible the application of HACCP. - Pay attention to the use of refrigerator space, always using the rule of first in first out. - Care of the cleanliness of workstation.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
POSITION SUMMARY Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano; main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning. Place of work: Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries. Basic requirements: Qualifications: 1.A College Degree or in the process of receiving one. 2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. 3.Ability to provide legible communication. 4.Ability to compute basic mathematical calculations. 5.Knowledge of computers. Desirable: 1. Training in the hospitality industry. 2. Previous experience as a Front Office Receptionist in a luxury market. 3. Fluency in a second language. 4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant. Essential Skills: 1.Must have a professional image and personality exuding confidence and leadership skills. 2.Ability to smile at all times. 3.Ability to remain stationary at an assigned post for an extended period of time. 4.Ability to understand guest inquiries and provide responses. 5.Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 6.Ability to focus attention on guest needs, remaining calm and courteous. 7.Ability to think clearly, quickly, maintains concentration and makes concise decisions. 8.Ability to work well under the pressure of coordinating many requests at any given time. 9.Ability to prioritize, organize and follow up. 10.Ability two work well under the pressure of 50 arrivals/departures transactions within any given period of time. 11.High attention to details. 12.Ability to input and access data in a computer. 13.Ability to ensure security of guestroom access. 14.Ability to maintain confidentiality of all guest information and pertinent hotel data. 15.Ability to perform job functions with minimal supervision. 16.Ability to analyze and resolve problems & opportunities to the guest satisfaction, while exercising good judgment. 17.Ability to resolve guest opportunities. 18.Ability to work cohesively with other departments and co-workers as part of a team. 19.Ability to be flexible as the job changes. 20.Ability to work flexible hours, including weekends, holidays and evenings if necessary. 21.Be an ambassador to The Bulgari Hotels & Resorts Company at all times, in and outside of one's workplace. Primary job functions: 1. Obtain assigned bank and ensure accuracy of contracted monies. 2. Meet with departing Front Desk Agent at the beginning of your shift as well as with incoming agent at the end of your shift to review business status, pass on all pertinent info and follow-up on items still to be resolved. 3. Attend daily line-up, maintain complete knowledge and comply with all hotel and departmental policies and procedures. 4. Meet with supervisor to review daily assignments and priorities. 5. Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations. 6. Maintain complete knowledge of all hotel features/services & hours of operations, including all hotel restaurant food concepts, menu price range, dress code and ambiance. 7.Adhere to and practice the Three Steps of Service at all times. 8.Set up work stations with necessary supplies & maintain cleanliness throughout shift. 9.Access all functions of computer systems according to established procedures and standards. 10.Responsible for clearing trace file and reading Log-book daily and ensuring all follow up is completed. 11.Process all guest check-in according to established hotel requirements. This will be in direct co-relation with Guest Relations (refer to Guest Relations Job Descriptions as needed): a)Confirm or if necessary walk-in a reservation and review all details as well as any special noted information. b)Verify guest information and register guest in the computer. c)Obtain a method of payment for each guest and input into system. This can include credit cards, checks and gift certificates or collect cash among others. Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewith, separate room/tax/incidentals, comp). d)Asign guestroom. e)Advice guest of any messages, mail, faxes, etc, received for them. f)Communicate services and amenities included in packages to guests on packages. g)Obtain proper identification for tax exempt guests and attach form to registration card. h)Obtain guest signature for designated paperwork. i)Obtain Guest Relations to escort guest. 12.File all relevant guest paperwork in the bucket or trace files as mandated by departmental processes. 13. Issue Safety deposit boxes to guests and ensure security of keys. 14. Answer all incoming calls within 3 rings and with a smile, using correct salutations and telephone etiquette: a)Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. b)Offer detailed information on the voice mail system to callers and guest wishing to leave a message. c)Accept and record wake-up call requests; deliver to PBX. 15.Run emergency reports. 16.Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping. 17.Responsible for the daily set up of showrooms in conjunction with Housekeeping. 18.Responsible for monitoring and clearing DNR rooms. 19.Responsible for clearing wait lists in coordination with ERS 20.Maintain the inventory of the hotel: a)Check all comments and requests in reservations. b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals & VIP's. c)Verify all specialty room blocks. d)Determine how to fill Club and Suites. e)Communicate with The Club Manager/ Club Concierge. f)Block guest recognition's needs daily as needed. g)Verify remaining blocks to ensure we're meeting the customers' needs and fill the holes in the matrix/ block the house. h)Check for double blocks and duplicate reservations. i)Confirm or deny upgrades. j)Advise the Director of Revenue Management of any over-commitments in room types and communicate with the Director of Revenue Management on how much to oversell the hotel daily/ as needed. k)Responsible for ensuring all Pre-Registrations are complete prior to guest ETA but no later than 1pm. l)Responsible for communicating and expediting room waits. m)Responsible for orchestrating room moves. 21.Responsible for setting up charge routing and coordinating any special billing requests. 22.Responsible for clearing stay over requests. 23.Responsible for clearing departures. 24.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class. 25.Promote positive guest relations to all individuals approaching the Front Desk. 26.Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 27.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction. 28.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 29.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 30.Collect guest preferences for all guests. 31.Accommodate room changes expediently. 32.Resolve discrepancies on the room status report with Housekeeping. 33.Responsible for completing the Credit Report. 34.Responsible for completing the Room Rate Variance Report. 35.Responsible for controlling and clearing PM accounts. 36.Handle requests for late checkouts according to established hotel procedures. 37.Process all check?outs according to established hotel requirements. a)Present folio to guest and resolve and disputed charges. b)Settle guest accounts following Accounting procedures. c)Request guest comments on their stay. d)Give all departing guests a fond farewell. 38.Process express checkouts throughout the shift. 39.Resolve any late charges. 40.Responsible for handling guest relocations & extending every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for ?walking? guests. 41.Conduct group check-ins/outs according to established hotel procedures. 42.Assist all departments /executives in obtaining appropriate information regar ding groups, inventory and guest information. 43.Make reservations for rooms. 44.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so. 45. Adhere to all cashiering procedures: a)Process adjustment vouchers, paid-outs, miscellaneous charges. b)Make change for guests. c)Cash guests' personal checks/travelers checks. d)Settle room accounts. e)Run closing reports count bank at end of shift. f)Complete designated cashier reports. g)Balance receipts and ensure to have proper paper backup on all transactions, drop receipts and any cash at end of shift as needed. h)Secure your bank. i)Legibly document pertinent information in the logbook. 46.Perform any task assigned by any manager. 47.Successful completion of the training/certification process. 48.Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Complete appropriate safety training and certifications to perform work tasks. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Maintain confidentiality of proprietary materials and information. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Address guests' service needs in a professional, positive, and timely manner. - Thank guests with genuine appreciation and provide a fond farewell. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Assist other employees to ensure proper coverage and prompt guest service. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Provide assistance to coworkers, ensuring they understand their tasks. - Talk with and listen to other employees to effectively exchange information. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management - Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Working with Others - Support all co-workers and treat them with dignity and respect. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces. - Move up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. - Ensure staff is working together as a team to ensure optimum service to guests. Greeting and Seating - Thank every guest upon departure, invite them to return, and wish them a fond farewell. Closing - Check with captain or supervisor before leaving at end of shift. Steps of Service - Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate. - Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.         At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Piedmont, Novara - LHH
Stiamo collaborando con una realtà di nicchia, un boutique hotel 5* in provincia di Novara, caratterizzato da un concept di ospitalità basato sulla semplicità, l'autenticità e la genuinità. La struttura è un vero ?gioellino? da curare, attenzionare, guidare al meglio e per questo abbiamo necessità di inserire un Hotel Manager con un forte pensiero laterale, una persona che sappia leggere il contesto, che abbracci il progetto, che guidi il team con una spiccata intelligenza emotiva, e che rafforzi il posizionamento della struttura e la sua brand awarness presso i principali operatori di settore, italiani ed internazionali. Responsibilities Riportando alla Direzione, la persona sarà responsabile della gestione, sviluppo e coordinamento di tutte le azioni necessarie relative al mantenimento e all'ottimizzazione del business. Nel dettaglio, si occuperà delle seguenti attività: ? Gestione della struttura e dei suoi servizi durante tutto l'anno; ? Gestione dello staff in organico (circa 15 persone); ? Coordinamento delle attività di back & front office con i responsabili di reparto; ? Supervisione delle procedure operative e amministrative; ? Ottimizzazione delle strategie revenue; ? Sviluppo Sales & Marketing per il posizionamento nazionale e internazionale; ? Ricerca e selezione del personale; ? Supervisione dei fornitori di servizi esterni; ? Supervisione delle attività di business in generale; ? Personalizzazione dell'accoglienza alla clientela e supervisione della qualità dei servizi offerti; ? Supervisione delle procedure di pulizia e igiene; supervisione dei controlli delle norme di sicurezza e delle norme HACCP (controlli già effettuati da consulenti esterni); ? Responsabilità del budget annuale con focus su ottimizzazione costi/ricavi. Your Profile Soft Skills Le competenze trasversali per interpretare al meglio il ruolo sono le seguenti: ? Leadership autentica, capace di motivare e guidare il team in un contesto di nicchia altamente personalizzato; ? Orientamento al servizio e all'ospite, con attenzione ai dettagli, discrezione e naturale predisposizione all'accoglienza; ? Proattività e visione gestionale, in grado di anticipare bisogni, risolvere imprevisti e ottimizzare processi; ? Sensibilità commerciale, curiosità verso il mercato e capacità di valorizzare l'esperienza ospite in ottica revenue; ? Ottime capacità comunicative, empatia e attitudine alla relazione costante con proprietà, consulenti, clienti e staff; ? Disciplina operativa, senso di responsabilità e capacità di gestire più priorità in parallelo; ? Stile professionale elegante, maturo, positivo e orientato alla qualità; ? Approccio flessibile e dinamico. Hard Skills Il candidato ideale ha i seguenti requisiti tecnici: ? Esperienza di almeno 5 ? 7 anni in ruoli operativi in ambito luxury hospitality (in qualità di FOM e/o Rooms Divisionm e/o Hotel Manager e/o Sales e/o Revenue); ? Esperienza in boutique hotel con una forte attenzione ai dettagli e all'ospite; ? Precedente esperienza nella gestione del personale; ? Inglese fluente (lingua testata a colloquio). Benefit L'opportunità prevede il seguente inquadramento: - Contratto a tempo indeterminato - CCNL: Turismo - Livello di inquadramento: Quadro - RAL: €55.000 - €65.000 - Alloggio ad uso esclusivo #LI-PL1 «I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR ? 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.   CORE WORK ACTIVITIES Assisting in Leading Kitchen Operations for Property ? Provides direction for all day-to-day operations. ? Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. ? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. ? Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. ? Encourages and builds mutual trust, respect, and cooperation among team members. ? Serving as a role model to demonstrate appropriate behaviors. ? Ensures property policies are administered fairly and consistently. ? Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. ? Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. ? Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. ? Supervises and coordinates activities of cooks and workers engaged in food preparation. ? Demonstrate new cooking techniques and equipment to staff.   Setting and Maintaining Goals for Culinary Function and Activities ? Develops and implements guidelines and control procedures for purchasing and receiving areas. ? Establishes goals including performance goals, budget goals, team goals, etc. ? Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. ? Manages department controllable expenses including food cost, supplies, uniforms and equipment. ? Participates in the budgeting process for areas of responsibility. ? Knows and implements the brand's safety standards.   Ensuring Culinary Standards and Responsibilities are Met ? Provides direction for menu development. ? Monitors the quality of raw and cooked food products to ensure that standards are met. ? Determines how food should be presented, and create decorative food displays. ? Recognizes superior quality products, presentations and flavor. ? Ensures compliance with food handling and sanitation standards. ? Follows proper handling and right temperature of all food products. ? Ensures employees maintain required food handling and sanitation certifications. ? Maintains purchasing, receiving and food storage standards. ? Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.   Ensuring Exceptional Customer Service ? Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. ? Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. ? Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Interacts with guests to obtain feedback on product quality and service levels. ? Responds to and handles guest problems and complaints. ? Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.   Managing and Conducting Human Resource Activities ? Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. ? Ensures employees are treated fairly and equitably. ? Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. ? Administers the performance appraisal process for direct report managers. ? Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. ? Observes service behaviors of employees and provides feedback to individuals and or managers. ? Manages employee progressive discipline procedures for areas of responsibility. ? Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.   Additional Responsibilities  ? Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluating results to choose the best solution and solve problems.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ?The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
POSITION SUMMARY JOB OVERVIEW Responsible for all aspects of managing the restaurant and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. KEYRELATIONSHIPS Internal: Kitchen Staff, Stewarding Staff, F&B Staff, Purchasing Department, Storeroom, Engineering, Sales Staff, Accounting, Housekeeping and Executive Committee Members. External: Hotel Guests/Visitors, Food Vendors, Health Department Inspectors. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. Skills: 1)Ability to prioritize, organize and delegate work assignments. 2)Ability to direct performance of kitchen staff and follow up with corrections where needed. 3)Ability to promote positive work relationships with service personnel and other departments 4)Ability to ascertain staff training needs and provide such training. 5)Ability to perform job functions with attention to detail, speed and accuracy. 6)Ability to work well under pressure of organizing and attaining production schedules and timelines. 7)Ability to use all senses to ensure quality standards are met. 8)Ability to operate, clean and maintain all equipment required in job functions. 9)Ability to plan and develop menus and recipes. 10)Ability to perform job functions without direct supervision. JOB FUNCTIONS: 1) Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures. 2) Establish the day's priorities and assign production and prep task to staff to execute. 3) Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. 4) Requisition the day's supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing /Storeroom personnel. Ensure quality of products received. 5) Ensure that staff report to work as scheduled; document any late or absent employees. 6) Coordinate breaks for staff. 7) Inspect grooming and attire of staff; rectify any deficiencies. 8) Ensure that recipe cards, production schedules, plating guides, photographs are current and posted. 9) Check Micros printers on the line; ensure they are in working order and there is enough paper available for the shift. 10) Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. 11) Be aware of any shortages and make arrangements before the item runs out. 12) Control that staff is informed of all daily specials 13) Observe guest reactions and confer with service staff to ensure guest satisfaction. 14) Promote positive guest relations at all times. 15) Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. 16) Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 17) Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements. 18) Maintain proper storage procedures as specified by Health Department and hotel requirements. 19) Ensure that excess items are utilized efficiently. 20) Monitor and ensure that all closing duties are completed to standard before staff sign out. 21) Foster and promote a cooperative working climate, maximizing productivity and employee morale. 22) Oversee and direct training of new hires in specified phases of the restaurant operation. Maintain an on-going training program for existing staff. Reevaluate positions in the restaurant and make changes wherever necessary. 23) Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards. 24) Conduct scheduled performance appraisals. 25) Interview and hire new personnel according to hotel policies and standards. 26) Prepare weekly work schedules for all personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demands. 27) Document pertinent information in the log book and follow up on items noted during other shifts. 28) Successful completion of the training/certification process. SECONDARY FUNCTIONS: 1) Plan and conduct monthly departmental meetings. 2) Attend weekly staff meetings, F&B meetings, pre-convention meetings 3) Return business telephone calls. 7) Perform at special events and off-premise functions. 8) Schedule and conduct month-end inventories. 9) Prepare menu analysis and recipe costing. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs. MAIN RESPONSIBILITIES ? Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.? Welcome and manage all walk-in guests efficiently and professionally. ? Support the Supervisors and Managers with administrative tasks as required. ? Run operational reports and promptly communicate any discrepancies to relevant departments. ? Stay up to date with expected arrivals and departures to ensure seamless guest experiences. ? Maintain positive guest and colleague interactions, fostering a collaborative work environment. ? Build and maintain strong guest relationships to enhance their stay. ? Collaborate effectively with other departments in the spirit of teamwork. ? Prepare daily, weekly, and monthly reports, including storage control reports. ? Uphold and promote Armani's Values and Culture Characteristics. ? Ensure punctuality and adherence to hotel service standards at all times. ? Handle guest inquiries both in person and over the phone with professionalism. ? Respond appropriately to emergencies and follow hotel safety procedures. ? Manage incoming and outgoing calls, including local, national, and international calls. ? Process guest payments and maintain accurate cash handling procedures. ? Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
Quale sarà la tua missione?   In qualità di addetto alla manutenzione, assisterai il responsabile della manutenzione nelle sue attività quotidiane.  Sarai inoltre responsabile del corretto funzionamento, della manutenzione e dell'ispezione di tutte le apparecchiature meccaniche, elettriche ed elettroniche, garantendo il rispetto di tutti gli standard. Cosa dovrai fare? - Assistere il responsabile della manutenzione nel lavoro quotidiano e supervisionare la manutenzione preventiva di tutte le apparecchiature e le strutture.  - Eseguire tutte le attività di manutenzione correttiva in modo tempestivo ed efficiente.  - Assistere nell'attuazione delle misure di sicurezza e supervisionare la disponibilità dei permessi necessari.  - Collaborare al controllo e alla gestione dei consumi energetici e dei costi di manutenzione, ad esempio di acqua ed elettricità.   - Assistere nell'allestimento delle sale riunioni (audiovisivi, illuminazione, ecc.).  - Risolvere gli incidenti e i problemi degli ospiti in modo tempestivo e appropriato. Cosa stiamo cercando?   - Almeno 2-3 anni di esperienza nella manutenzione, preferibilmente in un hotel/industria di servizi di dimensioni e complessità simili.  - Formazione professionale (elettrica ed elettronica, HVAC, manutenzione industriale e campi correlati).  - La conoscenza della lingua locale è indispensabile e la conoscenza dell'inglese è di grande valore.  - Conoscenza dei sistemi HVAC (riscaldamento, ventilazione e condizionamento), elettrici ed elettronici.  - Conoscenza di vari programmi informatici (Microsoft Office, ecc.).  - Organizzazione e proattività.  - Capacità di lavorare da soli e come parte di un team.  - Capacità di individuare e risolvere i problemi in modo efficiente.  Perché scegliere noi?   In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: - Esperienza mondiale - diversità di 150 nazionalità diverse. - Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali.  - Ampia gamma di programmi di formazione per migliorare le proprie competenze.  - Iniziative di benessere, tra cui condizioni di lavoro flessibili. - Programmi di riconoscimento per i membri del team, tra cui le date memorabili. - Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. - Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.
25/08/2026
New!
Italy, Lombardy, Milan - Hosco
Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Host/Hostess to join the place to be in Milan, where an authentic and modern team craft unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. Reporting to the F&B Outlet Manager, the role will be responsible for the coordination of tasks related to the F&B guest experience for the rooftop restaurant Etereo. - This is full-time position, 5 days a week with 2 days off.  - The starting date is in September About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. Purveyor of storied experiences and social encounters, this Brera hotel in Milan is a gateway to the rich tapestry of local history, art and culture. In an interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Committed to both sustainability and aesthetics, each room is notable for the use of precious regional materials, an homage to the building's story. Presenting a symphony of flavors, Italian cuisine is redefined. Offering a rare backdrop for convivial dining, sky bar and restaurant, Etereo, is where a rooftop pool and panoramic views meet exceptional gastronomy. Open throughout the day, guests can also savor a delicious breakfast and enjoy a classic Milanese aperitivo. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our Hosts/Hostesses, you'll make sure you know what to do to make them feel at home. They will appreciate the pristine outlet entrance, your warm welcome, and your efficiency in getting them seated and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Thanks to you, our guests and customers will feel well-fed, happy and wanting to come back to our F&B outlet for more authentic and sophisticated dining experiences. Connect your passions with a rewarding opportunity You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home. You may work in any of our outlets thus widening your F&B service organization knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company. What you'll do - Serve as the first point of contact and ambassador of the hotel and its F&B venues, delivering a warm, genuine, and professional welcome to every guest. - Manage reservation systems, respond promptly to incoming calls and emails, and handle special requests with accuracy and attention to detail. - Ensure smooth guest flow in the dining venues, monitor seating capacity, and provide precise wait-time estimates to optimize the guest journey. - Handle guest inquiries, requests, and complaints with professionalism, following Standard Operating Procedures and using company systems to document and resolve issues. - Maintain deep knowledge of menus, daily offerings, and hotel services to confidently guide and inform guests. - Work closely with F&B and Culinary teams to uphold flawless coordination, service standards, and the overall quality of the guest experience. - Follow all brand, hotel, and department Standard Operating Procedures, ensuring consistency with The Luxury Collection identity and Marriott International guidelines. - Adhere to health, safety, hygiene, and sanitation policies, maintaining a pristine and welcoming environment at all times. - Support the overall service ambiance by maintaining lobby and entrance presentation, ensuring the space reflects the elegance and storytelling of the brand. - Uphold quality assurance expectations, contributing to guest satisfaction scores and overall operational excellence. What you'll need: - Passion for the luxury lifestyle hospitality industry. - A warm, people-oriented demeanor and a team-player attitude. - Strong knowledge of Italian and English languages. - An excellent verbal manner and proven customer service skills.  - Positive outlook and dependability. - Previous experience in similar roles is an advantage. What we offer: - A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. - Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. - World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. - Work alongside some amazing talent- award winning, experienced hospitality professionals. - Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. - Discounts for your friends and family. - 5euros breakfast when staying at any of our European hotels. - Performance and Recognition programs. - Wellness and sustainability initiatives. Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #JoinCasaBrera The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.   From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
21/08/2026
Italy, Milano - Randstad Italia S.p.A.
Randstad Italia - Divisione Construction - ricerca per un'importante e dinamica realtà del settore alberghiero un addetto alla manutenzione da inserire all'interno della propria squadra tecnica  - Sede di Lavoro: Milano, Via Tortona  - Orario di Lavoro: Full - time su 2 turni ( 07:00 ? 15:30/ 15:30 -- 23:00)  - Inquadramento: Livello C2 - CCNL Turismo -- Ral: € 25.000 - € 30.000 lordi/anno (commisurata all'effettiva esperienza). Retribuzione annua: 28000€ - 34000€ esperienza1 anno Requisiti e competenze:  - Competenze Tecniche: Conoscenze operative di base su impianti elettrici, idraulici e sulle attrezzature audio/AV. - Requisiti Operativi: Disponibilità al lavoro su turni (07:00-15:30 / 15:30-23:00 e festivi/weekend) ed esperienza anche breve in ambito manutentivo (alberghiero, civile o navale). - Attitudini e Soft Skills: Buona manualità, capacità di problem solving e predisposizione al lavoro a contatto con il pubblico (orientamento all'ospite, cura e decoro). Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). € 28000 - € 34000 annuale
14/08/2026
Italy, Lombardy, milano - LHH
Our client, specializing in the design and delivery of meetings, incentives, conferences, and events is seeking for a Senior Event Manager DMC. Responsibilities Key Responsibilities - Respond promptly and professionally to Requests for Proposal (RFPs), developing creative and competitive solutions tailored to client objectives. - Prepare customized proposals, presentations, itineraries, and cost estimates based on client requirements, budget parameters, and travel periods. - Maintain extensive knowledge of destinations, venues, hotels, restaurants, transportation services, and experiential activities throughout Italy. - Build and strengthen relationships with local suppliers and partners while continuously identifying new products and services to enhance client offerings. - Actively follow up on proposals and business opportunities to maximize conversion rates and revenue generation. - Manage contract negotiations, confirmations, and deposit collection with clients and suppliers. - Serve as the primary point of contact during the planning phase, ensuring clear communication and efficient coordination among all stakeholders. - Develop and maintain comprehensive operational documentation, including itineraries, rooming lists, transportation schedules, supplier briefings, and event timelines. - Coordinate all logistical aspects of groups, meetings, incentives, and events to ensure seamless execution. - Manage on-site operations, overseeing service delivery and resolving any issues in a professional and timely manner. - Prepare final client invoicing, monitor outstanding payments, and reconcile supplier costs. - Conduct post-event reviews, gather client feedback, and identify opportunities for continuous improvement. Your Profile Qualifications & Experience - Secondary education required or a degree or professional qualification in Tourism, Hospitality, Events Management. - Previous experience within a Destination Management Company (DMC), event agency, hospitality organization, or tourism-related environment. - Strong project management and organizational skills, with the ability to manage multiple projects simultaneously. - Excellent client-service orientation and stakeholder management capabilities. - Commercial mindset with experience in sales support, proposal development, or business conversion activities. - Ability to work both independently and collaboratively in a fast-paced international environment. - Proficiency in Microsoft Office Suite and Microsoft 365 applications. - Excellent written and verbal communication skills in English; additional languages are highly valued. - Flexibility to travel and provide on-site support during events and group operations when required. - High attention to detail, problem-solving attitude, and ability to perform under pressure. - CCNL Commercio, - 1°Livello, - RAL 70.000€ - 80.000€ - Professional development opportunities, including training, industry workshops, and events. - Exposure to international clients and high-profile meetings, incentives, and event programs. - Team-building activities and initiatives that promote employee engagement and well-being. #LI-SA3 ?Candidates, in compliance with Legislative Decree 198/2006, 215/2003 and 216/2003, are invited to read the privacy notice available below the data request form on the application page (EU Regulation No. 2016/679). The job offer is open to candidates of all genders, in compliance with Legislative Decree 198/2006 and current regulations on equal opportunities. The company promotes an inclusive work environment and ensures equal opportunities for all individuals, regardless of gender, age, origin, sexual orientation or disability.?
22/08/2026
Italy, Lombardy, Bollate - Adecco Italia
Profilo Per importante realta di Bollate specializzata nella progettazione, installazione e manutenzione di impianti tecnologici per hotel e strutture ricettive di lusso ricerca un Tecnico termoidraulico da inserire nel proprio team. Responsabilita Installazione e manutenzione di impianti di climatizzazione e condizionamento. Interventi su centrali frigorifere. Manutenzione di impianti di trattamento aria. Gestione e manutenzione di centrali termiche. Interventi su impianti idraulici e termoidraulici. Ricerca guasti e attivita di troubleshooting. Assistenza tecnica presso strutture alberghiere e clienti del segmento luxury. Skill e Professionalita Esperienza come tecnico HVAC, manutentore impianti, termoidraulico o idraulico. Interesse ad approfondire e sviluppare competenze sugli impianti di climatizzazione e refrigerazione. Capacita di lettura di schemi tecnici. Buona manualita e attitudine alla risoluzione di problematiche tecniche. Disponibilita agli spostamenti presso i clienti in Lombardia. Patente B. Benefit Contratto full time di 40 ore settimanali. CCNL Metalmeccanico Industria. RAL indicativa di circa 40.000 € , commisurata all'esperienza e alle competenze maturate. 13 mensilita. Ticket restaurant da 5 € al giorno. Possibilita di effettuare straordinari. Furgone aziendale per gli spostamenti di lavoro, con partenza e rientro presso la sede di Bollate. Percorso di crescita professionale in un contesto specializzato e in continua evoluzione. Informazioni Aggiuntive - Orario di lavoro - Disponibilita nella fascia oraria 7:00 - 18:00/18:30 - Richiesta disponibilita per mezza giornata il sabato circa una volta al mese . Se hai esperienza come idraulico, termoidraulico o tecnico manutentore e desideri crescere in un settore altamente specializzato questa rappresenta un'interessante opportunita di sviluppo professionale. I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa sulla pagina dedicata al phishing su adecco.it. Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).