10/10/2026

Front Office Manager - Collegio alla Querce, Auberge Resorts Collection

Italy, Tuscany, Florence -
Hosco

Job description

Company Description



About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence‘s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel‘s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef‘s Table at its heart, mischievous Bar Bertelli, housed in the former principal‘s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence‘s multifaceted Renaissance spirit.

For more information:

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge



Job Description



This is a key leadership role, responsible for creating an exceptional experience for our guests and supporting our team in delivering the highest standards of service.

The Front Office Manager will lead, support and develop the Front Office team throughout the entire guest journey, from pre-arrival to check-out and follow-up. The role will ensure smooth daily operations, high guest satisfaction and consistent service standards, while supporting the team‘s development and the hotel‘s financial performance.

* Lead and oversee the daily operations of the Front Office, ensuring a smooth and efficient guest journey.

* Maintain a strong presence on the floor, leading by example and remaining actively engaged with both guests and team members.

* Work closely with the Rooms Division Manager and other department leaders to ensure seamless communication and operational alignment across the hotel.

* Supervise, motivate and develop Front Office Team Members, fostering a culture of excellence, teamwork and accountability.

* Set the tone for exceptional hospitality by creating a warm, personalized and memorable experience for every guest.

* Handle guest feedback and complaints with professionalism, discretion and a strong service-recovery approach.

* Ensure consistent adherence to the hotel‘s luxury service standards, policies and procedures.

* Oversee arrivals, departures, VIPs, repeat guests, special occasions and special requests, ensuring a high level of personalization and attention to detail.

* Monitor guest satisfaction, service quality and operational KPIs, identifying opportunities for continuous improvement.

* Support the achievement of departmental financial targets through effective upselling, cost awareness and operational efficiency.

* Ensure compliance with all relevant safety, security, privacy and hotel procedures.

* Ensure timely, thoughtful and personalized communication with guests before, during and after their stay.



Qualifications



* Minimum 4 years of experience as a Front Office Manager or in a similar leadership role in a luxury hotel.

* Previous experience and a strong understanding of the main Front Office functions, including Reception, Concierge, Guest Relations and Bell Services.

* Good knowledge of Housekeeping operations and experience working closely with the department.

* Strong knowledge of OPERA and Alice, or similar hotel management systems.

* Excellent communication and leadership skills, with the ability to inspire, motivate and develop a diverse team.

* Ability to collaborate effectively with the Food & Beverage department and other hotel departments.

* Strong focus on guest satisfaction, service excellence and attention to detail.

* Highly organized, proactive and able to manage multiple priorities in a fast-paced environment.

* Fluent in English and Italian; additional languages are considered a plus.

* Flexible and willing to work shifts, weekends and holidays when required.



Additional Information



About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world‘s most desirable destinations.



For more information:



Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge



About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.



Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.



The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.



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Hospitality / Tourism / Travel
Food and Beverage / Hospitality

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Chef de Rang - The Excelsior Florence - The Excelsior, a Luxury Collection Hotel, FlorenceNew!

Italy, Tuscany, Florence

POSITION SUMMARY   Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique ? with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.   No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts ? to get it right for our guests and our business each and every time.   PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None       At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europe's most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.   From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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10/10/2026